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Business Profile

Seafood

Gainesville Seafood Market & Eatery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Seafood.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited this restaurant on 10/5/24 for the 4th time. The past 3 times went well other than the high charge of $5.00 to cook each pound of shrimp. As a result, on 10/5/24, I decided to buy fish only, split down the middle (butterflty cut), fillet, seasoned, battered in cornmeal. They sold old fish that had an odor, it had scales all on it, no batter or corn meal and it was dried out/overcooked. Due to them claiming as a new policy, they no longer cook shrimp by the pound to order, I was forced to go to another establishment after and purchase an additional dinner to include shrimp. I noticed the greeter looked familiar and he stated he also works at ************ seafood eatery and we were misinformed. I stated I wouldn't return and was asked to give it another try. We never ate the fish since we had to go sit down at another place. I called the Atl. eatery informing them first thing Sunday since they closed Saturday as we went at 7 prior to them closing--had to wait until Sunday to submit complaint and was told by the *** after speaking to 3 people who didn't understand English that they would do nothing about it. The 2nd *** recognized me as he worked at the resturant we ate at(he was the one advising to return to Atl eatery)-we were informed to deal with it basically, so I will contact my bank and the ***** I have taken pictures of the rotten food.

Gainesville Seafood Market & Eatery is NOT a BBB Accredited Business.

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