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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I contracted The Louver Shop to install shutters and blinds throughout my entire house. ******************* was the salesman and the installer. I was guaranteed any issues I had with the shutters or blinds would be handled by contacting the company. The cost of the shutters and blinds was $8,586.00. I have tried on several occasions to contact **************; however, I have not received any response to date. I then contacted The Louver Shop about issues I am having with some of the shutters. After numerous phone calls, I was told unfortunately they don't have any representatives in my area. No one from the company has since contacted me to resolve the problem.Business response
07/08/2024
From: *************************** <*************************************>
Sent: Wednesday, July 3, 2024 2:56 PM
To: ******************************* <***********************************>
Cc: ********************* <*********************************>
Subject: Re: BBB Accreditation TerminationHi ********,
I spoke with *** and she was lovely.
I have her on our schedule for 7/16 to make any necessary repairs.
Sounds like they're minor.
She was just frustrated because she did talk to people at TLS and no one ever got back to her.
She has promised to contact BBB as soon as we solve her issue.
I'll keep you posted.
Have a nice Holiday weekend!
*****
***************************
The Louver Shop of SE PA/NJ/DE
************ Cell
************ Office/Fax
Customer response
07/08/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
03/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
In September 2021 I ordered shutters from the ************ Louver Shop rep and paid a $3000 deposit. The rep never delivered or installed them and we have learned the Louver Shop has pulled their agreement with him. The Louver Shop refuses to honor the contract, despite the fact the check and contract are in their name. The rep refuses to return my money or deliver product. They knew there were issues with him and yet allowed him to continue to take on business under their brand franchise.
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Contact Information
1215 Palmour Dr
Gainesville, GA 30501-6859
Business hours
Today,Open 24 Hours
MMonday | Open 24 Hours |
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TTuesday | Open 24 Hours |
WWednesday | Open 24 Hours |
ThThursday | Open 24 Hours |
FFriday | Open 24 Hours |
SaSaturday | Open 24 Hours |
SuSunday | Open 24 Hours |
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.