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Business Profile

Specialty Pharmacy

ProCare RX

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Specialty Pharmacy.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • Valentina S

    Date: 03/13/2024

    I have been trying to get my prescription filled with them for over a month now and all they tell me is that their system is part of the nationwide outage and they cannot connect to bill my insurance. They offered me to pay $75 for my medication instead of a $5 copay while they are working on fixing their software issues. In the meantime I am not having any problems filling my other prescriptions at my local retail pharmacy that is not having a nationwide problem. I am stuck with ProcareRX because they are the only once at the moment who can get my medication from the manufacturer. The fact that this company is not putting out an official statement about the timing for resolution makes me believe that they are just giving me the run around. I cannot believe that for more than a month they are not filling any prescriptions. They wouldnt be in business if that was true.

  • Dana M.

    Date: 02/29/2024

    Dana M.

    Date: 02/29/2024

    This is the experience I had with the specialty pharmacy ProCareRX trying to order a device for migraine sufferers called Nerivio. Here's what happened. I've been a chronic migraine sufferer for almost 20 years. I have had more than my share of encounters with different companies and specialty pharmacies for medicines and devices. Today we find ourselves at a point in time where trust must be earned. With phishing, spoofing, scamming, hacking and AI, we all need to protect ourselves to the maximum. So when I called the number for ProCareRX that I was texted, my trust started to diminish immediately. The man I spoke with on the phone (I'm so upset that I didn't get his name) didn't know anything. He couldn't find my prescription (red flag 1) so started asking for personal information. He didn't know why he was asking for my insurance information (red flag 2) because in his words "insurance doesn't cover the device 99% of the time." He was confused when I gave him my insurance plan information (red flag 3) because he didn't differentiate between my health insurance and prescription insurance. There were other things he didn't know either (red flags 4 and 5). What customer service people who serve the entire ***, don't know the abbreviations of all the states? I know them and I don't work customer service for *******. My frustration with this experience is immeasurable. I finally talked to ***** at ProCareRX, got the device ordered and ended with this comment: "This is not how a chronic migraine sufferer should be treated!" This amount of distrust and confusion is unacceptable. ProCareRX is one of the worst specialty pharmacies I've ever seen, and I've seen some truly awful ones. I really hope that they find the person I spoke with last night and educate him out or fire him. And as far as ******* goes, you should have done better. This specialty pharmacy chaos reflects on you as well.

    ProCare RX

    Date: 03/01/2024

    We apologize for the subpar experience that ********************** encountered in her recent interaction. In review of the records, it appears that the call center representative was attempting to validate ************************** insurance but the third party network through which the insurance validation could be obtained was out of service; however, the representative should not have commented as to whether the medical device would be covered or not. The call will be reviewed and any appropriate remedial training will be completed.

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