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Business Profile

Auto Services

5 Star Tire & Auto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for 5 Star Tire & Auto's headquarters and its corporate-owned locations. To view all corporate locations, see

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5 Star Tire & Auto has 2 locations, listed below.

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    • 5 Star Tire & Auto

      1403 N. Expwy Suite A Griffin, GA 30223

    • 5 Star Tire & Auto

      2122 Highway 19 N Thomaston, GA 30286-1268

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:03/25/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought my wife car to there shop because it was stalling while driving. I paid 79 dollars for a diagnostic test and there mechanic took a guess and replaced my fuel filter. I know this because he did not do a gauge test on the part and it did not fix the problem. I also have everything recorded to back my claim. 9 months later her car broke down because of the same issue so I took it too my new mechanic and they told me the problem was a low voltage in her car battery and it needed to be replaced and because of the low voltage it could not power my tcm computer correctly which controls the transmission. Soon after getting that repaired it solved the problem. I believe that I was token advantage of by 5 star because as soon as we left the business it was doing the same exact thing and i was charged for unnecessary repairs and would like a full refund of 691 dollars. If this matter cannot be resolved then I will pursue them in small claims court.

    5 Star Tire & Auto is NOT a BBB Accredited Business.

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