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Business Profile

Promotional Products

JustRite Spirit Supplies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Promotional Products.

Complaints

This profile includes complaints for JustRite Spirit Supplies's headquarters and its corporate-owned locations. To view all corporate locations, see

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JustRite Spirit Supplies has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/24/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company will not respond appropriately to our disputes - choosing instead to continually bill us + add late fees and simply blame anything/everything it seems on my athletic director - who feels he his doing his job to the best of his ability to supply our school with the products it needs. Long story short he was mislead to the quality of the products and whether or not he even wanted to order them. Again this company does not respond in a fair manner choosing instead to ignore the argument and going above and beyond - to charge late fees.Long story short our organization does not want to do business with a supplier that does not listen to their customer.. we can always bid out for ********************** elsewhere - there is no need to argue against us or charge late fees when the reason we are not being responsive has to do with justrite supplies. Financially, I am used to businesses trying to scalp school funding and delivering sub par results - something I am not fond of and after taking over the lead financial position for our organization and understanding the situation that occurred - I would recommend all schools or municipal related businesses take their time and monies elsewhere.

    • Initial Complaint

      Date:07/15/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a representative for JustRite reach out to me back in April. They had a sales pitch wanting to know if I wanted custom decals and I said no but they insisted I listen to their sales pitch. After some talking they wanted to send me **** decals to which I told them there was no way I could sell them because we were going to be out of school in May. I told them to reach back out to me in August and we could go from there. Instead of reaching back out to me in August, it is now July and I was shipped **** decals this week that I received and did not ask for nor did I want. I called the company to try and cancel this but they said there is no refunds or returns which I did not know about. I also have a **** that is due on the first day of school. I told them I did not want these and the customer service lady was extremely rude, cutting me off and wouldnt even let me speak or finish talking. I dont want these products, I cannot sell them, and I just want this to be over with. I want everyone to be aware to just hang up!

      Business Response

      Date: 08/08/2022

      08/08/2022 TIME 2:16 .  All complaints are taken very seriously, we pride our last 25 years of service as being the dedicated and determined hands on with our customers and special groups. 

      Please find zero balance is appropriate, since their was no refund needed, since their was no monies exchanged hands. also the graphics you received will be donated at no cost.

      We find the teachers and the coaches have a big responsibility teaching and instructing our children for the future. Bless you heart and we hope you have a jam up season.

       

      Communication Director.

      ************************* V.P.

      Customer Answer

      Date: 08/08/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    JustRite Spirit Supplies is NOT a BBB Accredited Business.

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