Complaints

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On June 24, 2024, I purchased a 2012 *** 528i from Bass Used Auto's in *******, *******, relying on the dealership's representation that the vehicle had a new motor and transmission with approximately ****** miles. ******** the vehicle's body had accumulated over ******* miles. ******* this discrepancy, the vehicle performed flawlessly during my possession. On June 27, 2024, I visited Cherokees Auto Sales South in *******, *******, to explore potential trade-in options. An employee, *****************************, took my vehicle for a test drive without my consent and allegedly drove it approximately 15 miles away from the dealership, resulting in the vehicle's engine becoming "locked up" or blown. I had the vehicle towed to my residence and subsequently had it inspected by a local mechanic, who confirmed the engine damage and opined that it was likely caused by aggressive driving, such as racing or "hot rodding." I notified Cherokees Auto Sales South of the incident and requested compensation for the damages or a replacement vehicle, as their employee's actions caused the damage. The dealership's representative, ***, denied responsibility and claimed that I, as the owner, was liable for the damages. I disputed this assertion, emphasizing that their employee was driving my vehicle at the time of the incident. *** responded with a series of unfounded claims, including that the employee was not working at the time of the incident and that the dealership had not lost a case in the past decade. Given the dealership's unwillingness to accept responsibility and my need for a reliable vehicle for work and family obligations, I am seeking legal action to hold Cherokees Auto Sales South accountable for their employee's negligence and to obtain fair compensation for the damages incurred." *** told me multiple lies and spoke to me in a very unpleasant way

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