Complaints
This profile includes complaints for McGee Heating & Air's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/09/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not satisfied with McGee and their servicing of my HVAC unit as well as their unreasonable estimates on future work. I hereby inform McGee that like to cancel my 1 year servicing contract due to customer dissatisfaction. I ask to obtain a 50% refund and conclude business with McGee.McGee serviced my unit once and therefore a 50% refund is appropriate in this circumstance given the work performed. I have attached a receipt. Please email and do not call in regards to the complaint.
Business Response
Date: 05/17/2022
We will be glad to refund the customer 50% of the payment he made for his preventive maintenance. Payment will be put in the mail to him within 2 weeks. This is our processing time required for approval. As always we are sorry to lose a customers business.Customer Answer
Date: 05/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will re-open the claim if I do not receive the check within the 2 week time frame as indicated in the BBB response. I thank the business for their cooperation.
Sincerely,
*******************************
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