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Find a Location

Carl Black Auto Superstore of Hiram has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCarl Black Auto Superstore of Hiram

    Used Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/30/2019

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Carl Black Auto Superstore of Hiram is a pre-owned vehicle dealership.

    Products & Services

    Carl Black Auto Superstore of Hiram offers the following services:

    Used Cars Dealers

    Business Details

    Location of This Business
    3929 Jimmy Lee Smith Pkwy, Hiram, GA 30141-2672
    BBB File Opened:
    6/19/2018
    Years in Business:
    9
    Business Started:
    6/1/2015
    Accredited Since:
    10/30/2019
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    9:00 AM - 7:00 PM
    Su:
    Closed

    Service

    M:
    8:00 AM - 6:00 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 6:00 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 1:00 PM
    Su:
    Closed
    Business Management
    • Mr. Lance Martin, General Manager
    Contact Information

    Principal

    • Mr. Lance Martin, General Manager

    Customer Contact

    • Mr. Lance Martin, General Manager
    Additional Contact Information

    Fax Numbers

    • (770) 943-8530
      Primary Fax

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/13/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I bought a used 2017 Tahoe from **** Black Hiram in October 2022 as well as GAP insurance and a power train warranty. A month later I contacted my salesperson because the check engine light came on. I texted him asking what steps I should take to have it fixed. He then started making inappropriate sexual remarks and became frustrated and didnt want to help me when I wouldnt entertain his behavior. I brought the car in and they supposedly fixed the problem. Three months after purchase, my vehicle wouldnt start. I brought it to **** black three times and they couldnt find the problem and offered no sort of resolution. I brought it to a different mechanic where it has been for a month and we still dont know whats wrong. I am financing $37,000 for a vehicle that cant be driven reliably and the dealership doesnt want to help me in any way. I have no other vehicle to drive and I cant afford to rent one for an extended period of time as well as make my car and insurance payments. Additionally, they did not submit emissions and I was informed at office that they are required to do so. I was also contacted about an incident of vandalism regarding the vehicle I traded in with ******************************* because they never transferred over ownership.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dr Clint L

    1 star

    07/19/2022

    I purchased a 2019 Cadillac Escalade from **** Black Superstore paying over $80,000.00 dollars to find out they had not disclosed the vehicle had been wrecked damaging the front and rear of the car. I found this out after having many issues and once I took it to my local Cadillac dealership for repairs was told that the repairs would not be covered under the manufacturer warranty due to it be wrecked. The trade in value was now 10K less than what I paid for it. upon numerous times of contacting **** Black Superstore they did nothing to make this mistake right. There are many dealerships throughout ******* to purchase from! RUN from this place whatever you do!!! I hope this review will help someone make a wise decision and not put themselves through what I've had to endure.

    Local BBB

    BBB Atlanta & NE Georgia

    BBB Reports On

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