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          Hampton Restoration Group has 1 locations, listed below.

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            Business ProfileHampton Restoration Group

            Water Mitigation
            BBB accredited business

            Contact Information

            2476 Refuge Rd

            Jasper, GA 30143-4946

            Visit Website
            Email this Business
            (678) 880-8242

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            3.67/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 6/17/2024

            Years in Business: 5

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Hampton Restoration Group provides emergency services 24/7 for residential and commercial properties damaged by fire, water or mold. 

            Products & Services

            Water Mitigation, Fire Restoration, Mold Remediation, Reconstruction, Roofing

            Business Details

            Location of This Business
            2476 Refuge Rd, Jasper, GA 30143-4946
            Email this Business
            BBB File Opened:
            9/16/2019
            Years in Business:
            5
            Business Started:
            12/7/2018
            Business Incorporated:
            7/14/2021
            Accredited Since:
            6/17/2024
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Hampton Restoration LLC
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Mike Hampton, Owner
            • Ms. Sarah Allen, Accounts Payable/Receivable Specialist
            Contact Information

            Principal

            • Mr. Mike Hampton, Owner

            Customer Contact

            • Ms. Sarah Allen, Accounts Payable/Receivable Specialist
            Additional Contact Information

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            10/31/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            This company scammed me. The contractor rushed my water mitigation job and claimed everything would be covered by insurance, he told me he would file the claim on my behalf but began demolition and water mitigation without ever filing an insurance claim. When I filed the claim myself, it was denied and I was forced to pay the bill out of pocket. Furthermore, the mitigation work that they performed was done before the active leak was fixed. I called multiple companies in the water mitigation field and they confirmed that the mitigation should not begin until the leak is fixed. I brought this up both with the contractor and with the project manager before they placed the fans but they ignored me and placed them anyways. In the end, I had to pay them $2200 out of pocket, $1300 of which was for the completely unnecessary fans that they left for 6 days while the water heater was continuously leaking. (After 6 days they took the fans away and I was left with a large pool of water on the floor). When I asked to work out a payment plan, they told me I had 60 days to pay the bill in full or they would put a lean on my house (and charge me an additional $350).
            Read More
            Read 1 More Complaints

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Carol A.

            07/29/2024

            Great company! The customer service was good as their response times to my inquiries was excellent with honest answers even when there were delays setbacks etc. beyond their control or other vendors. I really appreciated it. They also did their best to work with the insurance company throughout the process. I would highly recommend Hampton Restoration Group as an all inclusive restoration company.

            Hampton Restoration Group Response

            07/30/2024

            Thank you for your review! We strive to make the restoration process as smooth as possible, from beginning to end. 
            Read 5 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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