Customer ReviewsforAmerican Steel Buildings, LLC

I called **** because I needed a building in my back yard. He built me a design, explained the process to me. Everything seemed real easy up to this point. Once I poured my concrete, I dealt with ******** at the factory, **** made that process easy also. We had a couple weather delays on the install but once the guys got here they did an amazing job on my project.Definitely a great experience all the way around.

It was our pleasure *****! I hope you enjoy that garage for a long time. Send your friends my contact info please. We will have the whole neighborhood looking good:)

I came across ASB when I was assisting a friend who was looking to build a multi-bay shop with office space. I reached out to ****** who was instrumental in asking pertinent questions and offering insight ultimately leading to my friend getting more of a building than he envisioned. ****** explained the process and remained in contact throughout it. This allowed for a near stress-free experience. Once the building was laid out, a deposit was placed and the engineered drawings were sent... very timely I may add. The permits were able to be pulled with those and once the site was ready the building was scheduled for install! Ahead of the time frame, we were originally told! If you are looking for dependable and helpful people to assist you with your building needs I would highly suggest ASB (American Steel Buildings). Give ****** a call and tell him ***** sent you!

Hello ****************. Thank you for the kind review. We appreciate the positive feed back. I will let ****** know happy you are. Thanks again!

I was drawn to this company by their site images. Anytime I get to work with fellow Christians I will. When I called I had a building in mind already of what I was wanting, then Rex answered the phone and he was my building specialist guiding me ensuring I was getting the building I was in need of using his years of expertise in the business. Rex explained the process from start to finish and never made me feel I was putting him out as I called asking questions throughout the process. Thanks to his knowledge in asking the right questions and offering sound advice and suggestions I got everything plus more than I I was wanting! I would whole heartily recommend American Steel Buildings if you are in the market for a pole barn, garage, utility building or shop.

Thank you for the great review. Rex has been with us for 6 years. I am sure he will be very happy to hear this.

I worked with Robby J**** at American Steel Buildings. Highly recommended. Before ordering he sent me a detailed drawing of the building. Once we agreed on price I signed the contract (Docusign dealer), paid my deposit, It was our responsibility to get the permit and slab done. They provided the plans and slab specs. Once our site was ready, our building was delivered about five weeks later. The crew did a great job. It took about 2 days to install. We are very happy with American steel buildings!

Thank you for the great review. ***** always goes above and beyond to make the process seamless. He just smiled when I read this to him.

I worked details out with ********************************, and things ************** from there. ****************** was amazing help, showing me plans that fit my expectations and then some little uncostly additions that could be added to make my garage perfect for what I wanted and could afford. I would 100% recommend this company, especially with ******'s help to anyone looking for a quality building at an affordable price. 5 Stars ?? all the way.

Thank you for the great review. ****** is one of kind and is very passionate about his customer base. He said to think of him when others ask about your building:)

This company is full of c***. Good chance you will loose your deposit I did I was attempting to pour a slab of concrete and was getting many problems. So short end of it in my county there wasnt enough room for the structure. All thru this process I was keeping in touch with American still and they keep on saying dont worry if you cant get a belt you will get your refund back Wrong they came up with every excuse that you could think of tonight give me a refund. I even asked send me the value of the metal that I bought. At least I can look at something in the backyard. And they said no will keep this deposit in the future if you want to build another structure. Im currently consulting with a attorney!

I am sorry you are not wanting to complete the process of getting your building. There is a contract in place to protect the customer and us. It is a signed contract. We have never told a customer that the down payment is refundable if you decide not to go through with getting your permit or building. The down payment is never refundable. It clearly states that in the paperwork you signed. I understand you are upset at your county but please don't take it out on our company. We sell hundreds of buildings every month. As you can see we don't get many complaints because we do all we can to help customers. Like I told you last week, if you want a building in the future you can use that money toward it. The contract works both ways. I can't call you and say "I have decided not to install your building". This is a business transaction not a brother in law transaction. Please read your contract. Thanks BTW the only way you can forfeit your down payment is if you cancel your order...which you decided to do. To say we are "full of crap" is insulting and I don't appreciate it. Have a nice day ***!

we have been scamed by this company ,too. They are DEALER but you do not find out until you actually pay the DOWN payment . It is a scam and they are very good at it. We can testify that Every thing ,this customer went through is TRUE.We decided to file a complain to better Business burro on American Steel Buildings, now changed to American steel buildings USA. We would like to hear from other people that being robed by this Scammers one star is just to be able to leave feedback

WE HAVE ALL HER DOCUMENTS AND SHE IS REFUSSING TO GET A PERMIT FOR HER BUILDING IN FL. IT CLEARLY STATES THAT CUSTOMER IS RESPONIBLE FOR PULLING PERMIT ON HER CONTRACT. WE HAVE SOLD OVER 2000 BUILDINGS AND THEY ALL WORK THE SAME WAY. SHE NEEDS TO TAKE THE ENGINEERED PLANS WE EMAILED HER AND GET HER PERMIT SO WE CAN INSTALL HER BUILDING. YOUR DEPOSIT IS STILL GOOD IF YOU PLAN ON GETTING YOUR BUILDING. IF NOT YOU NEED TO SEND ME AN EMAIL SAYING YOU WANT TO CANCEL. WE HAVE ALREADY HAD TO DO THIS WITH THE CREDIT CARD COMPANY AND THEY AGREE WITH AMERICAN STEEL BUILDINGS.

Buyer Beware! You need to understand this is a DEALER only who then passes your order off to a manufacturer who then uses independent contractors to install the actual building. We thought we had done our due diligence to research this company, but this was not at all clear by their website. It is in the fine print of your contract however along with the information that they have a NO REFUND policy. PERIOD. How convenient that if ANYTHING goes wrong they are keeping your deposit. The manufacturer we were passed off to was HORRIBLE and after delays (one admittedly our own) and lies upon lies, we were finally set for install but 7 days prior to that, a CSR we had never spoken to before called to tell us we would have to pay an additional $900 TO THE DRIVER on install day or we would be removed from the schedule. We had NEVER been told this before and asked to speak to the manager. This was extortion. I'm not sure I've ever been talked to like this MANAGER talked to my wife and I. We made the difficult decision to cancel. We couldn't possibly do business with a company like this (remember, not chosen by us but THROUGH the dealer). When we then asked for a refund of our deposit from American Steel Buildings, LLC (after explaining the situation) we were told under no circumstances would that happen. Please understand, we had issues with the manufacturer from the beginning and reached out to American Steel multiple times with rarely a return call. There was NO SUPPORT from them after the sale--and why would they! They're keeping the deposit regardless. I can't fathom this is a legal way to do business. A DEALER should provide support after the sale. In their email response to us they said, "WE HAVE NO CONTROL OF THE SITE/PROPERTY NOR DO WE CONTROL THE DELIVERY AND INSTALL". Then it would appear they only run a website with nice pictures, TAKE YOUR MONEY and send paperwork to another company--done and finished and certainly don't care what happens next, if ever!! Anyone thinking of ordering from this company needs to ask questions about who will be their ACTUAL building provider and if anything goes wrong with that provider the recourse you may have. Then research THAT company's reviews--believe me there are plenty of them right here on BBB! But, we didn't know to do that and I'm guessing others don't either. Very unethical business practice here. Also, you have to give at least one star or it would have been zero.

CUSTOMER HAS BUILDING INSTALLED AND IS HAPPY

WHAT???? We cancelled our building because of the unscrupulous business practice of both American Steel Buildings, LLC and the installer, Carolina ********* **** This is just one more example of how out of touch this business is with its customers. You can read my comments and see what transpired--we cancelled the install and American Steel Buildings, LLC refused to give our deposit back. Deplorable!! We DO NOT have a building from them installed and we are definitely NOT HAPPY!!!!!!!!!