Business ProfileforASP - America's Swimming Pool Company Of Fayetteville

My husband and I signed a contract with ASP Pools of Fayetteville for a remodel of a pool in house we purchased in Dec, 2020. ************** Sturgeon came to our house and told us problems with this pool for quite some time as he had been servicing the pool for the previous owner. He told us that the pool was not built correctly and was leaking water between the spa and pool. He told us the only way to do it correct was to remodel the pool. The contract was to completely rebuild the wall between the spa and pool, redo all plumbing, replace all equipment including a heater for the spa, replace all the tilework and resurface the pool with a ******** Blue finish and make a combined boy of water instead of 2 (1 for spa and 1 for pool). The contract was Dated March 14, 2021 (attached) and specificies that depending on weather, this should take 2-3 weeks to finish. It is March 31st, 2022. The pool leaks worse then it did prior to ***** and his team touching the pool. All the pool lights are leaking water into the walls and my garage. He claims it is not his fault. The pool was finished with a light blue color and the team who refinished it managed to create their footprints on the bottom of the spa and pool. Every time we ask for status, ***** gives excuse after excuse. He refuses to finish or give a date when things would be finished. We have contacted the new owner of the franchise ******* as well as ASP corporate and no one is willing to help us get this job complete or refund us so we can get someone else to finish this job. It is over a year and it is 1 excuse after the other. We have given him close to $50K and the pool and hot tub is ruined and can not hold water. I guess the next step is a legal route. We were having ***** work on this pool while we were still moving from Ca to GA. He kept giving us fake status reports. When we got to GA in July 2021, he had texted us that he was a few days away from completion. We found nothing starte