Reviews
This profile includes reviews for Drive Automotive Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 41 Customer Reviews
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Review fromTrevor F
Date: 02/15/2025
1 starTrevor F
Date: 02/15/2025
I used to work for one of their locations. Meanwhile it was for one week, I never recieved my pay or heard from anybody regarding my funds. Tax season recently rolled through and I had to put down the funds I never recieved. I reached out MANY times to try to correct this and get my funds but I recieved no response. Horrible business practice.
Drive Automotive Services, Inc.
Date: 02/20/2025
Hello ****** ***, thank you for reaching out regarding your concerns. We apologize for the frustration this has caused you. We will contact you again via email and phone to further assist you. If you could please contact us back at your earliest convenience that would be greatly appreciated. Thank you.Review fromCourtney E
Date: 02/14/2025
1 starCourtney E
Date: 02/14/2025
Do Not Take Your Car to Elite Auto Repair TempeI had my car towed there because they are listed as A approved auto mechanic for a Maricopa County grant! well they was only asked to repair about 1k of work and then all sudde my car needed 4k to be fixed. After I asked to repair only what I had the car brought in was new radiator and flush they said they didnt want to but ****** would speak to manager about it an they NEVER CALLED ME AND STOLE MY CAR! Within a month said they tried to contact me when they DID NOT AND THEY put it as abandoned and sold it! I had just been waiting for them to contact me because they always said they would call me back and never did. they had me pegged from the start knowing I want going to be able to afford it but I just wanted my car returned to me because they were hiking the price up! now they cant even give me any proof of them trying to contact me! its so unfair I work hard to buy a car on a part time job something I could get to work and school due to their business practice I had to drop out of school and lost my whole goal to get my cdl license.Drive Automotive Services, Inc.
Date: 02/19/2025
Hello ******** ******, thank you for leaving a review and letting us know of your recent experience. We are disappointed to hear that you did not have a more positive experience with us. Upon further review the vehicle was towed to Elite Auto Repair. The customer stated to the shop the transmission cooler is internally leaking. The technician completed a vehicle inspection and found the vehicle is not driving when shifted into gear and recommended to replace the radiator, flush coolant service, water pump due to spraying coolant (massive leak), replace transmission linkage missing bushings not shifting, and replace ignition cylinder key is stuck in ignition since time of towing to shop. The shop advised the customer of the technicians findings and provided a quote. The shop didnt hear back from the customer regarding how to proceed. ********************** Auto Repairs numerous attempts to contact the customer have been unsuccessful. Unfortunately, due to the shop not hearing back from the customer over an extended period of time the vehicle was considered abandoned. Noted on the invoice states storage charges of the vehicle 48 hours after repairs at $25.00 per day after notification of completion. If the vehicle is not picked up within 10 days of completion process of filing for title and mechanics lien will begin. Elite Auto Repair was forced to follow the abonnement process that includes notifying the local towing company for the removal of the vehicle. Please feel free to reply with any questions and/or concerns you may have in this matter. Thank you.Review fromAlondra P
Date: 11/11/2024
1 starAlondra P
Date: 11/11/2024
Charged us incorrectly refused to have the price reflect THEIR mistake.Drive Automotive Services, Inc.
Date: 11/13/2024
Hello ******* *********, thank you for taking the time to leave us feedback about your experience with us. We regret to hear that your recent experience was anything less than exceptional. Upon further review it appears an oil change was completed as well as a vehicle inspection and the shop provided the recommended repairs however those were declined. I see there was a discount applied to the overall total of the invoice. If you could provide more information to us, we would be more than happy to try and make this situation better. We would like the opportunity to address your concerns. Please reach out to us directly at ************** when you have a chance. Thank you!Review fromJoslynn B
Date: 11/07/2024
1 starJoslynn B
Date: 11/07/2024
when you take your car in to a shop and tell them youre having problems with coolant, a rattling noise, starting issues, and you tell them to find ALL the problems with the car. what do you expect? to run a diagnostic test on EVERYTHING and also check out EVERYTHING. So tell me why 4 trips later and weve spent $6000 and my car still isnt fixed. the noise is CLEARLY coming from something in the lower control, and what do they do, replace a bearing/hub that sure may have needed replaced but what about THE ***** that is still there (this is after spending $5000 on some things that most definitely could have waited or been done on our own or didnt actually need done at all) and they still hear that sound and proceed to give us the car back not once but then we took it back again complaining about the noise and coolant a second time and coolant had been fixed and before we even left the car wouldnt start so right back to square one an issue that should have ALREADY been fixed, so here we are on a third trip and what was supposed to be $5000 for a new engine, we got it down to $1000 for the previous incident of it not being fixed but now here a 4th time over a sound that was supposed to be fixed from the BEGINNING and they are trying to charge us for ANOTHER diagnostic test on top of the parts they need to fix it that should have been picked up and replaced the first go around. am i in the wrong for being angry? like this is literally a company sucking money out of people and not even fixing the actual issues that the car is brought in for in the first place. Ive been without a car for a month and still nothing is properly fixed. keep in mind they fixed several things in suspension such as the torque strut mount and, the axle, and again the bearing/hub but avoided the one thing actually making noise, even proceeded to tell us they knew what the issue was, but if you know then why wasnt it fixed in the beginning? and yall want to charge us more for YOUR mistake.Drive Automotive Services, Inc.
Date: 11/11/2024
Hello ******* ********, thank you for letting us know about your recent visit. We're sorry to hear that you didn't have a great experience with our service. Upon further review of your visits the shop confirmed the noise is coming from the right front control arm which the shop advised of however the repair was declined. As well as the *** light came on and the diagnostics to source the issue was also declined. The shop did complete the engine replacement as well as provided a substantial discount for the service. We'd like the opportunity to discuss this with you. Please reach out to us at ************** at your earliest convenience to discuss how we can turn your experience into a positive one. Thank you!Review fromCarlos W
Date: 10/04/2024
1 star***DO NOT GO THERE*** After dropping off my car for an oil change one day and picking it up at the end of the day, nothing was done and they simply told me that they "did not have any time to service my car" (even though they scheduled an appointment for me the day before!). I made another appointment for the next day and took it in again. They took the whole day to do a simple/basic oil change. But that's not it! When I picked up my car, it was severely crashed/damaged (SEE PICTURES). They were supposed to contact me the following day to follow up on the incident. The shop never called me; instead I called multiple times never being able to reach the manager (***) because "he was too busy to take or make any phone calls" (this shop's customer ********************** and communication is horrible!). Since they were not accepting liability or even responding to any of my requests, I called the ***************** and my insurance. My insurance ended up repairing the damages (which total $1,934.42). I had to pay my deductible while my insurance paid the rest. After almost two months of battling, spending a lot of time/energy on the case, and getting ready to file a lawsuit, I was reimbursed the deductible that I paid out-of-pocket, which only covers a quarter of the total cost of the repairs. ELITE AUTO REPAIR IS A FRAUD! I WON'T EVEN RECOMMEND THIS AUTO SHOP TO MY WORST ENEMY!Review fromMorgan S
Date: 08/31/2024
1 starMorgan S
Date: 08/31/2024
DISHONEST.For almost 2 months they provided no transparency on the diagnostics or the work that was actually being done, and went outside of what was approved by myself and by ************ date, I have received 3 separate final invoices. After pointing out via email that the 1st final invoice had charges for work that was not done/parts that werent installed, I went to the shop to view the work and discuss the discrepancies. Upon my arrival to the shop they gave me a 2nd version of the final invoice, and tried to act dumb when I said it did not align with the 1st final invoice I had received via email the same afternoon. The two employees insisted there were no differences, until both my husband and I walked them through the differences, and expressed our suspicion at the coincidence that the description of the part/work in question had been updated, but the line item fee remained exactly the same. Once I got firm and pointed out the old parts in the car, then they tried to blame the invoice discrepancies/changes on their colleague ******, for being messy.The following day I received the 3rd final invoice and it was substantially different and ~$2k higher than the first two with inflated pricing of catalytic converters! Over 2.5K for EACH catalytic converter in a ****** Outback 2013! I sadly agreed to insurance totaling out the car, because in order to take it off their lot for a second opinion I wouldve had to pay them directly and the invoicing was too messed up for me to feel comfortable doing so. If I had paid the shop directly for the first or second version of the invoice to remove it from their lot, and the second opinion came back okay, then I wouldve turned around to insurance to ask if they would complete the remainder of the work related to the accident. They wouldve said no, and pointed out that they already paid for it according to my fraudulent Pride Auto Shop invoice. I hope they get shut down for fraud.Drive Automotive Services, Inc.
Date: 09/11/2024
To whom it may concern:We would like to say that we understand ********************* concerns regarding their ****** Outback. Customer *************************** brought the vehicle to Pride Auto Care for repair on 7/01/2024 by customer ********************** in.During initial inspection, the technician found internal damage done to the exhaust system. The technician advised of replacement of both catalytic converters and well as muffler.The customer opted to go with the ***************** for repairs. Due to Insurance policy, point of focus was the replacement of catalytic converters. The insurance approved both catalytic converters to avoid totaling vehicle out. The muffler was not currently approved at that time by the *****************. Due to change in Management, part numbers were not input into system correctly. The current General manager pulled parts ordering log as well as performed a Digital Vehicle Inspection to verify workmanship and part's installation. After DVI was performed, check engine light came on for transmission related issues. The technician pulled codes and found P0700 and P2764. The technician followed reflash procedures to correct error codes. ***** returned immediately indicating and internal failure in transmission. The Service Advisor Informed the insurance company of internal transmission failure, which would result in further diagnostic to identify point of failure, at which point, insurance totaled the vehicle before approval of diagnostics, ultimately no estimate was given for replacement of transmission. The shop received the documents regarding the supplemented payments from the insurance company for repairs. The customer received payment for the repairs upon the insurance company totaling the vehicle.Once again, I do apologize for your experience and frustration in this matter. Please feel free to respond with any questions and/or concerns you may have in this matter.Thank you,Pride Auto CareReview fromSteve H
Date: 08/21/2024
2 starsSteve H
Date: 08/21/2024
Pride inspected the front tire on my wifes car and wrote in the service report that the lug nuts and studs were good but the nuts needed to tightened. They did this for free. Following week I took the car to them for the 115k inspection and they said the nuts and studs needed to be replaced at a cost of $290. They said the Pride mechanic who did the first inspection must not have been thorough. Good to know but I lost my trust in them and spent $290 that I doubt was needed..They also did not want to honor the coupon from their local website and I was forced to talk to the manager to get it applied.Too bad, they used to be great.Drive Automotive Services, Inc.
Date: 08/30/2024
We would like to say that we understand ************************************** concerns regarding their Nissan Murano.************************************** brought the vehicle to Pride Auto Care on 8/1/2024. The customer had brought their vehicle in initially due to a "serious vibration" customer was driving over a mountain pass back from **** and brought it to us for inspection. Upon that inspection we found that the left front lug nuts were not torqued down all the way and were causing the noise the customer was hearing. Speaking with ******** at the time, they had mentioned that another facility did a tire rotation for them before their trip. We tightened down the lugs and studs and the customer took the vehicle. This inspection was completed by our former employee. During this inspection, the technician did not mention any damages to lugs/studs, said car was good to go, the technician test drove the vehicle and said it was good to go. Customer took the vehicle, and ********************** did not charge for this visit.********************************* brought the vehicle back to Pride Auto Care on 8/27/2024. This is the second visit for the ********, this time ******** dropped off this vehicle. When dropping off, the customer stated that while driving in the mountains again, there was a significant vibration while applying the brakes. We offered to perform a free brake inspection, and this time our technician performed the inspection and work. When we got to the brake inspection, the technician made an observation that the front left lug and studs were showing signs of damage, in addition to the front brakes measuring at 4 mm and the rears were at 3 mm. This was the same wheel that the previous technician had torqued down a few weeks prior and said was ok. When the shop called to go over the findings, the customer had made it known that they had the vehicle at a dealership for a brake inspection/full inspection in between their first visit and this visit, and the shop couldn't guarantee that it was either the previous shop or the dealership that damaged the lugs and studs for the front left wheel when the customer asked. At this point the customer made the shop aware that the dealership had given him a quote on brake work and had asked us if we could honor the initial quote, to which the shop had no problem matching the price of the estimate. Upon receiving the front pads and rotors the technician had found they received a set of used rotors and the shop could not get this done as quickly as we had hoped. The shop had to keep the vehicle into the following morning, this "snag" in the time line for completion was promptly communicated to the customer and he understood during this second conversation the customer had asked the shop to keep the Lug and studs so he could take them with him to see if he could be reimbursed from the previous shop(s). After we completed the work, the customer came in to pick up the vehicle. The shop physically handed the lugs and studs to the customer and pointed out the markings on the lug nuts that showed chips in the threads. Customer said thank you and had made the comment to that he was going to try and get their money back for the damage done to their studs and left. Later the customer returned and said that he went to the shop that performed the tire rotation and they refused to reimburse the customer. The customer, very upset, wanted ********************** to reimburse for the lugs and studs. Due to customer satisfaction, we followed through. The shop called the customer offered a partial refund of the work completed, and a free oil change coupon. The customer was satisfied with the resolution provided. Once again, I do apologize for your experience and frustration in this matter. Please feel free to respond with any questions and/or concerns you may have in this matter.Thank you,Pride Auto CareReview fromDoug S
Date: 08/19/2024
1 starDoug S
Date: 08/19/2024
This place LIES!!! They aren't worthy of the 1 star the BBB gives them by default. I took my 2020 jeep Grand Cherokee in to have the ** fixed because it wasn't blowing cold air. They did an evac and recharge that cost $557.00. 8 months later my jeep starts to blow warm air again, bring it back and it was another $557.00. So over $1,100.00 in less than 12 months. Now roughly 8 months later I have the same issue, warm air instead of cold blowing in the middle of Summer with outside temps in the upper 90's. I go back with both of my invoices and talk to the front desk guy. He says that they need to do that service again but this time put a dye in with the freon so they can tell if there is a leak somewhere. Obviously, there is a leak somewhere! Why would a 2020 Jeep is not blowing cold air being only 2.5 years old the first-time going in. And why would they not put the dye in the FIRST TIME??? HE told me that they would take my jeep back in and look at it to see if they could find out what was the problem was and do the evac and recharge so that I could have cold air for the **. 5 hours later I go pick up my car and he tells me they did that service but that when the tech pulled it out of the garage it was starting to blow warm air again..... I left that 3rd time with warm air blowing and was told to come back in 2-3 weeks for them to look at it again to see if they could see where the leak was. I then went o AutoZone and bought freon refill to do it myself and guess what??? I have cold air now. They didn't do anything that 3rd time in and lied about doing it. I would avoid going to this place because they can't be trusted and seem to string you along and keep fixing the same problem multiple times. The location I went to was the *************** shop and I will not be going back!!Drive Automotive Services, Inc.
Date: 08/30/2024
We would like to say that we understand **************** concerns regarding the Jeep Grand Cherokee. Upon further review of your previous visit. The advisor who handled the last repair said there was no freon present in the system and no dye the technician could locate. An A/C service isnt normally a warrantied item, and so the customer was charged for refilling the A/C system and injecting dye for the technician to attempt to locate a leak a year after the original A/C evac and recharge. **************** was asked to return within the week for the shop to reevaluate and reinspect for additional leaks however the customer has not yet returned. The General Manager has contacted **************** a couple of times and unfortunately, been unable to reach the customer. To the customers convenience we would be happy to figure out where the A/C system is leaking refrigerant from the car. Please contact us at ************ to assist you further. Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter.Thank you,Service StreetReview fromDan C
Date: 06/07/2024
1 starDan C
Date: 06/07/2024
Scheduled appointment and dropped off the night before. Holiday weekend so they were closed on Monday. They never called me during the day so I stopped by mid day to check still not done. Called at 6 they still had not done the diagnostics. Couldnt get there in time to get vehicle now, and I was heading out of town for the week. I called on Wednesday they still had not done anything with my vehicle. Went to pick it up Monday nothing was done still. My battery was now dead and all lights flashing in instrument cluster. Their response to me was they just couldnt get it back in the shop. You had a whole week. I also had an appointment. I have emailed corporate with no response. I will not be using them again and word of mouth travels fast.Drive Automotive Services, Inc.
Date: 06/10/2024
Hello ***********************, Thank you for taking the time to leave ** feedback about your experience with us. We are sorry to hear you had a frustrating experience and that your visit was not up to the standards we strive for. Unfortunately, the most recent visit to the ******* AZ location we are showing is from 3/29/2022. The most recent visit to the ****** AZ location we are showing is from 6/6/2020. We would like to get some more details about your experience with us. If you'd be willing to provide more feedback, we can assist you further. Wed like the opportunity to turn your experience around. Please reach out to us at your earliest convenience to discuss how we can turn this experience into a positive one.Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter. Thank you,Kerrys ********Review fromNoah I
Date: 05/10/2024
1 starNoah I
Date: 05/10/2024
Unfortunately, Service Street has been my mechanic since 2020 until very recently. After originally coming in for an oil change, I ended up returning 3X, waiting in their shop for over 7 hours over the course of a week, and spending $500 on upsold work. I have likely overspent several thousand dollars on repairs here.I came in with no leaks, squeaks, issues, or concerns outside of needing my oil change, and was presented with three separate upsells to have my brake pads, rotors, and oil pressure sender replaced for an additional total of $1,400. I denied all additional repairs. After leaving, oil leaked profusely from my car overnight. I have since taken my car to a reputable mechanic, and low and behold, the oil pressure sender Service Street recommended I repair while my car was in their bay was conveniently broken. The repair for that part completed within the hour for less than $200 by the second mechanic.Additionally, while I waited in the lobby for several hours on my third visit, three other women who also came in for only an oil change were also coincidentally presented with estimates to replace their brake pads and rotors for between $1,000 and $1,900. The Service Street team will sell you work you do not need or cause the issue themselves if you do not immediately fold. They are especially predatory toward women, elderly, and uneducated customers. There is no reason an oil change should take several hours while employees are killing time without work. Politely put, avoid this franchise at all costs and take your business literally anywhere else.Drive Automotive Services, Inc.
Date: 05/17/2024
To whom it may concern:Thank you for taking the time to leave us feedback about your experience with us. We are disappointed to hear that your experience was not a positive one. Unfortunately, we were unable to locate your information in the system for this location. If youd be willing to provide more feedback, please reply so we can assist your further. Once again, I do apologize for your experience and frustration in this matter. Please feel free to reply with any questions and/or concerns you may have in this matter.Thank you,Service Street
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