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ComplaintsforOzone Billiards
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/18/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I placed a order on the November 18th 2 cue , case , and some chalk. It shipped on the 26th, I received it on the 28th. They left my case out of the order, I was calm and understanding they sent it out, I had the shaft turned down to *****mm on one stick and a tiger tip put on these are $45 total upgrades, when I got the stick the shaft wasnt turned down to *****mm more like *****mm, I let it slide , than when I went to play my 1st game with them and after 5 hits the tip flew off, So I try to contact them it was around December 20th it took me until the 3rd to get ahold of them and I kept my cool bc of the holidays , well I was still using the break cue and the tip on it freaking flew off of it so I finally call and get ahold of someone to return those for a store credit, they received my sticks on November 6th I just got my refund today and it didnt include the $45 upgrades because he said custom work is non refundable I tried to explain to him that it was there fault on the custom work that was wrong and broke and he said he didnt want to hear it I told you him if the sticks was right and didnt brake I would have kept them it was there fault it plainly states that 100% grantee soo with that being their fault wheres the rest of my money!?!?Business response
01/26/2022
**************,
I apologize for the position our temp agent put you in that tyou felt you needed to report our company due to poor customer service. We are wokring harder to ensure all new trainees are thoroughly trained in how to manage customer issues. We spoke on the phone after the incident you had with our customer service and I believe we managed to resolve your issue and have completed your order to your satisfaction.
Customer response
01/26/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
01/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I placed an order on December 8th.To date I have only received 1 of the 5 items that I ordered.I have reached out to the business via phone, email, and chat on line. They have yet to return my phone call.Additionally, they have charged my credit card for the full amount of the product.They have not provided tracking for the remaining 4 items nor have I received the items.I offered to pay expedited shipping to ensure the products arrived on time. Again no response.
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Customer Complaints Summary
12 total complaints in the last 3 years.
3 complaints closed in the last 12 months.