Reviews

Review Details

• Review fromJack T

  Date: 04/08/2025

  1 star
  I was treated like c*** Aspen Dental is a big runaround there all about money and get mad if you don't want to spend a lot of money I'd give them a big fat zero it's a corporation go to a private dentist office and get treated like a king at the Oxford Alabama office it's blind leading the blind

• Review fromMardy S

  Date: 03/28/2025

  1 star
  I had a root canal done at Aspen Dental in *******, **. on 3/1/24. At my initial appointment on 2/22/24 I paid them $287.00. About a month or so after my 2nd appointment I received a bill for $188.00, then about another month another bill came for $299.00. I tried to talk to Aspen but they refused to discuss the bill with me. I contacted my insurance company about it and they said I did not owe the $299.00. I have been working with my insurance company for over a year now with no change in Aspen's billing. They finally told my insurance company that I signed an agreement and that I owed the money. They heard nothing else from Aspen. Aspen was in my insurance's network therefore they were obligated to abide by my insurance's assessment of what I owed. Aspen has now turned me over to collections. I am a senior on a fixed income with ********. I hate that they could be doing this to other people. It isn't right.

• Review fromChristina J

  Date: 03/28/2025

  1 star
  The ONLY reason why we went here is because my mother was in excruciating pain and this was the the only dentist in her area that took her insurance. We started off pretty well there. took out a $3,000 care credit loan (that I paid off in FULL by the way) that I was told would cover everything with her insurance. Now they are saying we owe more money! They HAVE NOT returned any of my phone calls. They keep telling me different things. They have way to many technicians working on your mouth making it feel like a run down free ********** got dentures, The dentist said he would make it so she can eat again. I can't trust them anymore.I feel horrible. I literally wanted to cry. I'm the one who suggested that she go there because I thought the one we wanted her to go to (****** Dental) was too expensive (But ****** has GREAT SERVICE), but after I paid off the loan, they are still saying we owe more money to get the other part part of her dentures. I'm pulling her out and going to ****** Dental.

• Review fromSusan T

  Date: 03/11/2025

  1 star
  was told had to pay over $200 to get a deep cleaning before they would do any work on my teeth. I needed a chip bonded on my front tooth that had nothing to do with my gums, but they refused to do anything until i had a deep cleaning. They did the same exact thing to a coworker of mine. They are just out for money and not your care. If i could give negative stars I would

• Review fromKaren G

  Date: 03/08/2025

  1 star
  I had an abscessed tooth was in alot of pain called and made an appointment, was told could go next morning at 8 am one in ******************. Received email confirmation. Arrived early said they did not see appointment, I showed the email, said they could see me in a week, mind you this is abscess tooth been trying to get appointment for a couple of days with place that states accepts walk inside. I was in a lot of pain, they would not help, was already talking antibiotics just needed extraction, refused to help. I was in tears from the pain. Obviously do not know what they are doing and should of honored the email even if mistakenly was not entered in their system, not my error. Will never be back. Would give ZERO stars if possible ????

• Review fromJacqueline R

  Date: 02/20/2025

  2 stars
  My appointment was scheduled at 3pm on 2/20/25 at Aspen Dental . I arrived at 2:30 I knew that I would go back before my appointment but at 3:00-3:20 other patients are checking in . Not sure how appointment work at a dental office but there were six people went back before I did. I spoke to the front desk receptionist and they said they just back for ********* would be going back very soon. The My appointment was at 3pm and still havent been back yet and it is 4:00pm i finally went back at 4:13 pm . Overall no work was not done to my teeth or gums . I believe there is miscommunication between scheduling on line & and scheduling appointment through Aspen dental office in *************. So my review of Aspen Dental is Dissatisfied. With ******************************* is not organized & there is no communication through office staff. I will not recommend Aspen dental to my family or friends Sincerely ****** ********

• Review fromR. D

  Date: 01/28/2025

  1 star
  Until today we have had no issues whatsoever with Aspen dental. We have used their practice in ************ and in *******. Our current issue with the aspen dental in ********** is that my husband had bridgework done in 2023, among other services and intensive dental cleaning. No issues. Yesterday my husbands bridgework broke, and we visited an aspen dental in *******. We were told the bridgework would have to be replaced. Dental insurance however will not cover it, because you can only get the same location bridgework done once every 5 years, because this service should apparently last at least 10 years. So we contacted the ********** location to see if they had a warranty, and they do but because :1. We were never told about the warranty, and we were never told that he had to have continued dental care as well as intensive teeth cleaning yearly for the warranty to be honored. 2. So, they wont honor their product. They will however replace the bridgework, for a lovely some of just under $4,000.

• Review fromJennifer D

  Date: 12/30/2024

  1 star

  Jennifer D

  Date: 12/30/2024

  Worst dental place. Located in ************* pa the front desk lady show nothing but rude attitude whenever you talk to her. They are listed as 24hours and 7 days a week, which they are not. They had my birthday in wrong even though I asked 2 times for them to change it. They kept sending my prescription to the wrong the pharmacy. I wish I would have reviewed this comments before I went.. I don't understand how this place is till operating.

  Aspen Dental

  Date: 01/03/2025

  We are unable to find this patient in our system. For us to proceed we will need the patient to provide additional information. Please provide us with a phone number or an account number. Thank you!

• Review fromCelycia R

  Date: 12/27/2024

  1 star
  When I made my New Patient appointment over the phone, I made it clear that I was only interested in a basic cleaning. I was told over the phone that I would have x-rays done, and the cleaning in the same day. I went into Aspen Dental thinking I was going to get x rays and a cleaning that same day. They took a million x-rays of my teeth and was about to take more x-rays of my gums, only to be told that they wouldnt have time to give me a cleaning that day, that I would have to make another appointment to come back for a cleaning another day. I was quite upset and I walked out before they could do more x rays on my gums because I really wanted my cleaning done that day, which is what most Dentists will do regardless whether they take x-rays the same day or not. Aspen Dental is only interest in getting you in their office as many times as possible so they can make as much money as possible. I am VERY dissatisfied with Aspen Dental and I will NEVER go back to them. I am going to tell EVERYONE i know not to go to them either.

• Review fromVictrie C

  Date: 12/23/2024

  1 star

  Victrie C

  Date: 12/23/2024

  Unprofessional, rushed, and expensive. Set up financing and an auto debit payment plan through ***. After paying for a year with auto pay, Aspen Dental turned me into a collection agency!

  Aspen Dental

  Date: 12/26/2024

  Dear *** or Madam,We are writing to acknowledge receipt of the complaint filed by Victrie **** regarding their experience at the Aspen Dental branded practice located at ******, MD which is independently owned and operated by SG Dental ***************************. Upon receiving the complaint, the office that treated the patient will initiate an internal review of the issues raised. A team member from that office will then be reaching out directly to the patient to discuss the details of the complaint and work towards a mutually agreeable solution. We appreciate the Better Business Bureau's role in facilitating communication between consumers and businesses and take this matter seriously. Rest assured that we will make every effort to rectify the situation and provide a positive outcome for the patient.If you have additional questions, please do not hesitate to contact me. Thank you for your attention to this matter