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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/08/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
*Credit Rating Issue* I have had a loan for almost a yr. I made a lump some which allotted me a few months without paying. In May 2021 I logged in and balance showed $43.09 which was paid. In June I didn't make the payment, it was due June 10th and I made the payment July 10th. Payments are due on the 10th of each month. They marked the payment as 30 days late which is inaccurate. I have previously disputed it in August and it was removed for error. Recently, I received an alert that I have two missed payments. I have contacted this company and they argue about the days, stating it is over 30 days and they will not commit credit fraud by changing it. All I ask is that they update the June payment to reflect accurately. I have disputed this so many times! I provided a good will letter for my july pymt as my acct was compromised and when notified 8/14 my 8/10 payment didnt clear i called promptly and paid via card. Ive paid lump sums and never 30 days late even had my terms changed.
Business response
11/09/2021
Business Response /* (1000, 11, 2021/10/29) */ Ms. ********: We investigated your account and determined that there is one 30 day late for the July 10th payment that was received more than 30 days late. Please let us know how we can be of further support - we would be happy to provide a detailed report of your bill dates, payment made dates, and the subsequent credit reporting.Initial Complaint
10/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company promised me a loan. They drew up the paperwork and had me sign it. It is a contract. Then someone decided not to give the loan. But we signed a contract. This shouldn't happen in business.Business response
10/27/2021
Business Response /* (1000, 5, 2021/10/18) */ Dear Mr. ******: Thank you for reaching out to us. We investigated your application and found that we were, unfortunately, unable to verify the information provided and, therefore, unable to complete the approval process. If you believe that we have made this decision with incomplete information, please let us know, and we will be happy to reopen your application for consideration. In the meantime, we have requested a hard pull credit suppression with the credit bureaus. Please let us know how we can be of further support.Initial Complaint
10/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Fraud Alert - based on a identity theft case. Lendingpoint conducted a soft inquiry on my credit 2 times in the past few months. Somehow Lendingpoint has my personal information and are using it without my authorization. LENDINGPOINT/RPM Inquired on 07/14/2021 and 05/06/2021 ****************************, *****************Business response
11/10/2021
Business Response /* (1000, 11, 2021/10/29) */ Mr. ******: This is very concerning to us as well as we were not able to find your contact information in our system. We would very much like to help you get to the bottom of this. If possible, can you send us the credit alerts or a copy of your credit report that shows LendingPoint as the creditor at ******@lendingpoint.com.
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Customer Complaints Summary
397 total complaints in the last 3 years.
192 complaints closed in the last 12 months.