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Fabric.com, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 5 total complaints in the last 3 years.
- 1 complaint closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/04/2024
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
January 18, 2024 This is an e-coomerce platform with a customer service. I have deposited over $9,000. They have requested more to finish a what they call a set. The request was $10,000. I have attempted to get my funds back but they refused. Even threatened me with legal action and giving my money to someone else. The terms and conditions have no statement of needing almost $20,000 to complete this.Initial Complaint
Date:11/01/2022
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 10/11/22, I purchased 11 yards of gold velvet that stated 72 wide. When I received it, it was only 52 wide. I called fabric.com and advised it was being returned, unopened, in perfect shape. They acknowledged via a phone call that they received the fabric on 10/17/22. Its been 15 days since they received the fabric back and they refuse to return my call, their email is full and not accepting my emails. I have no way to get my money back from them and they refuse to speak to me via call or email. Order # ******** 10/11/22, returned via *** tracking 1Z5XX6249045521390, 10/13/22, received by fabric.com 10/17/22.I paid $146.14. My bank will not assist me, I used my debit card *****************Business Response
Date: 11/03/2022
Thank you for being a valued Fabric.com Customer. We apologize for your inconvenience. A refund has been issued. You should receive an email within the next 8 hours detailing your refund.Customer Answer
Date: 11/03/2022
They claim that they have issued a refund, but there is absolutely no refund posted to my bank account and nothing pending. They are lying.Business Response
Date: 11/09/2022
Thank you for being a valued Fabric.com customer. The customer has been spoken to via phone and is awaiting their refund. If you have any questions please contact. Fabric.com customer service at ************** M-F ********* EST.Customer Answer
Date: 11/09/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:10/06/2022
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I unfortunately did not research the following website ahead of making an online purchase. https://www.mintfabrics.us is a fraudulent company. I was sent a confirmation email regarding my order but the phone is always busy and customer service email gets bounce back. Upon researching them, this has happened to several people. I have opened a claim with my credit card company but this business needs to be shut down before they scam more people.Business Response
Date: 10/17/2022
Thank you for being a valued Fabric.com customer. We are sorry to hear about your experience. Please visit www.fabric.com to place an order or to reach our customer service team.Customer Answer
Date: 10/17/2022
Complaint: 18178132
I am rejecting this response because: The business noted continued to ignore my inquiries and the product purchased has never been received nor shipped. My credit card company sorted this out for me and will be dealing with this scam of a company. Given the dozens of negative feedback regarding this company, I would hope the BBB would assist in ensuring this does not continue to happen to others
Sincerely,
*********************Business Response
Date: 10/17/2022
We are sorry for your inconvenience unfortunately www.fabric.com is not the same website nor company as mintfabrics.us. If you would like to place an order with us please visit our website at https://www.fabric.com we would be happy to assist you with quality service.
Initial Complaint
Date:06/18/2022
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 5th 2022 I ordered through Amazon, ************************* fabric that was being fullfilled by Fabric.com. order # ***-8474585-0309043 $59.01. In stock, 2 day shipping. Amazon took money out of my bank account, a nonpin debit card, on that day. They kept sending notices for delay in shipping. This went on for 3 months. Would not let me cancel order, as was 'in-procrss'. I had faith they would ship. I ordered more ************************* fabric again March 20th order #***-1762707-8997067 $132.12. Again Amazon took money out of my account on that day. I have bank statements showing this. On March 30th I realized I had a problem and started with Amazon customer service chat. They assured me I would get my orders. April 24th they provided me with two ticket numbers requesting investigation into this. Suddenly my January 5th order dissapeared off of my Amazon orders. May 3rd they told me that money was only held, that they did not take money out. I knew otherwise. May 3rd chat, still could not provide me with refund information. Suddenly my March order changes to order received, will notify when shipped. June 3rd chat acknowledges they had taken money out and gave me a new ticket number V596685873 refund in 10 bussiness days. Now June 17th says my bank card was not charged. Nothing more they can do. They charged my debit card in both instances and have no intention to make it right! Because Amazon owns Fabric.com they contol this and I am not able to deal with the actual "seller" I want my money back!!Business Response
Date: 06/24/2022
Good Morning,
This Customer placed an order on Amazon.com. I have fwd this complaint over to a customer service manager within Amazon. Unfortunately Fabric.com is not yet fully migrated into Amazon.com so we are unable to see this customers payment history. This customer deserves a refund, we do not have the capacity to issue Amazon.com refunds at this time.
***********************
Fabric.com
Customer Service Manager
Customer Answer
Date: 06/26/2022
Unfortunately I have been working with Amazon's Foreign customer service for more then 90 days. They take you arround in circles. Tell you what they think you want to hear. Do not follow through or respond back. They have no way to send them proof that they took money out of my account. They say it was only on "hold" until shipped, which was not the case! Their A to Z quarantee is a farce. They have been allowed to get so big that they do not need to worry about customers. They own Fabric.com so this is a racket!!Business Response
Date: 06/28/2022
Good Morning!
I am working with an *********************** Manager. I hope that I am able to get you the refund processed as soon as possible. I will follow up with you once they complete their due diligence.***********************
Customer Service Manager
**********************
Customer Answer
Date: 06/30/2022
Here are photos of my bank account where the $59.01 was taken out January 5th and $132.12 taken out March 20th. The date of both orders. I hope this will help
Business Response
Date: 07/01/2022
Both refunds have been issued and should be seen on your end by the end of next week 7-8-2022.Customer Answer
Date: 07/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Customer Answer
Date: 07/19/2022
On 6-18-22 I filed a complaint. It was given the case number of **********. I heard back from ***************************** that "both refunds have been issued and should be seen on your end by the end of next week 7-8-22. I have seen nothing or heard anything further!? They have strung me along like this since March. I was really hoping that this issue was finally resolved.Business Response
Date: 08/03/2022
We appreciate your business and hope that we can get this resolved as soon as possible.
A detailed email was sent to the customer.
Customer Answer
Date: 08/05/2022
Complaint: 17445419
I am rejecting this response because: I was never able to cancel the orders. So I know they did not release the "hold" on my funds.They kept giving me and changing the deliver dates every week to the next week. Saying I could not cancel the orders as they were in process. They already told you that the money would be in my account by july 7th. Now they are changing their story again!. Being this is Friday I will contact my bank on Monday.
Sincerely,
***************************Business Response
Date: 08/16/2022
We will give the customer a call, to discuss further.Customer Answer
Date: 08/17/2022
I have contacted Fibre ******************** and their resolution department is looking into it. ***** told me that there was never a hold on these charges. The money came out at the time of purchase, no money was ever "released" or refunded. I guess at this point it's up to them and I wish them luck. Thankyou for your time. Big businesses no longer cares about good customer service.Business Response
Date: 08/19/2022
We are so sorry for this inconvenience. We value you as a customer. Please contact Amazon.com customer service for further assistance with this matter.Customer Answer
Date: 08/26/2022
Complaint: 17445419
I am rejecting this response because: I have been calling Amazon customer Service since March with NO results. They even stated in your correspondence that they had issued a refund, which they did not! That they would call me, which they did not! They pass the buck and lie.
Sincerely,
***************************Business Response
Date: 08/29/2022
We are so sorry for this inconvenience. We value you as a customer.
Please contact Amazon.com customer service for further assistance with
this matter.Initial Complaint
Date:06/09/2022
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Last week, I purchased 2 yards of silk fabric from Fabric.com. The fabric was 50% off, and I was charged $63.50 ($31.75/yard)--shipping was free. On June 1, 2022, I received an email informing me that my fabric was not available and that my order #******** was cancelled. I immediately searched for the fabric on Fabric.com and found it listed at full price. I emailed Fabric.com **************** on June 4th or 5th informing them that the fabric is available on their site at full price and requested that they ship my order at the sale price. Between June 6 and June 9, **************************************************************************************************** that a comparable, identically priced fabric of my choosing be shipped to me at the price I originally paid (50% off). No less than 3 different **************** professionals promised to "elevate my concern to management" each promising that I would recieve a call/resolution within 48 hours. I have not heard from anyone at Fabric.com to date.Business Response
Date: 06/28/2022
On **** we spoke with this customer and we were able to get a new order placed with a 50% coupon applied. Customer is satisfied.Customer Answer
Date: 07/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
Fabric.com, Inc. is NOT a BBB Accredited Business.
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