Business ProfileforSuperiorPRO LLC

January 2023 - contracted with SuperiorPro to repair stucco chimney which was leaking water through the roof and down my walls in the great room. Work was completed in the February/March timeframe, which seemed to address the original leak problem. December 2023/January 2024 we experienced water leakage again. It seems that the work SuperiorPro did addressed the first problem but created another more serious problem in our roof. Numerous emails and phone calls went back and forth between SuperiorPro and me regarding issue. Photographic evidence was supplied which clearly supported my claim and the lack of quality by the supplier. They eventually pawned me off to their insurance company as they tacitly agreed that they did create a new problem. Their insurance adjuster documented the claim, but then noted that the subcontractor used by SuperiorPro had their own insurance and settlement would have to come through them. Long story short - my roof is still leaking (ongoing for six months) and there has been no movement by neither insurance company, and SuperiorPro seems to have washed their hands of the whole issue. This is NOT the kind of service I expect from a BBB "A" rated company. Any assistance you can provide in getting proper redress on this issue would be most appreciated.