Complaints

This profile includes complaints for Hyundai of Kennesaw's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Hyundai of Kennesaw has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Hyundai of Kennesaw

  2878 Barrett Lakes Blvd Kennesaw, GA 30144

• 

  Hyundai of Kennesaw

  2878 Barrett Lakes Blvd NW Kennesaw, GA 30144

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been told multiple times that I would have to wait three months for an appointment to have some very routine troubleshooting performed on my car (2018 Hyundai ******) and that I would have to leave my car with them for a week. After waiting three months! And no loan vehicles are available. They are selling products they do not service and this is unconscionable for a dealer of new cars.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 Genesis *** used which only came with one key. I contacted Hyundai of Kennesaw to get a second key. The key was around $700 plus an additional $250 to program (almost *****!!!). ***** has the same exact key for $423 with programming included, but they can't get into the car's system without the 6 digit pin. ******************** refused to give me the pin even though I outright own the car (no loan). I own my car, and ***** told me I have a legal right to be able to access my car's computer system, which makes complete sense. It's ridiculous to be held hostage by a dealership and have to spend OVER DOUBLE to get the exact same key.

  Business Response

  Date: 10/21/2024

  Thank you for reaching out. After reviewing your situation, we understand your concern regarding the key replacement cost and the request for the 6-digit PIN.
  Weve spoken to ***** ******, and we are happy to inform you that we will be releasing the PIN needed for your 2022 Genesis **** This will allow you to proceed with the key programming at your chosen provider.
  Please don't hesitate to reach out if you have any further questions or need additional assistance.
  

• Initial Complaint

  Date:07/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is not refunding my money for a deposit on a vehicle that was returned

  Business Response

  Date: 07/25/2024

  **************** attempted to purchase a vehicle from our dealership on 6/12/2024. We attempted to get financing for her to purchase the vehicle. The finance company ultimately denied the application due to an issue with the social security number being used to obtain the financing.

  A check was cut to refund the down payment minus cleaning fees on July 17, 2024. **************** was advised that the check could only be issued back to the original party that wrote the check to our dealership, Family Promise of Fulton *********** She was also advised that the check would be at the receptionist desk in our dealership for her to come pick up. It has been there since the day it was cut.

• Initial Complaint

  Date:07/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car 2018 hyundai ******** was brought into hyundai with an issue. The engine seized up and now needs a whole engine replacement. Hyundai said they wouldn't cover it due to the recall on the engine not being addressed. The recall notice was in Jan 2019. I bought the car in 2021 not knowing there was a recall. I believe hyundai should replace the engine.

  Business Response

  Date: 07/25/2024

  This vehicle arrived beginning of July. The engine was seized up causing complete failure. We diagnosed the vehicle and submitted a PA (prior approval), which is required on all engine replacements to Hyundai Motor America. The engine replacement was immediately denied/declined by HMA due to failure to complete recall campaign number 953. Below is the exact response from HMA to Hyundai of Kennesaw, including the website the customer may go to review the requirements needed to be met to sustain eligibility for possible replacement.   
  
  PA # ****** (***************************)
  
  FROM HMA : THIS VEHICLE IS NOT ELIGIBLE FOR EXTENDED WARRANTY TXXI. PER THE ***** OF THE EXTENDED WARRANTY, THE CAMPAIGN 953 SOFTWARE MUST HAVE BEEN INSTALLED ON THE VEHICLE PRIOR TO BEARING MALFUNCTION. OUR RECORDS INDICATE CAMPAIGN 953 WAS NOT COMPLETED ON THIS VEHICLE. FOR FURTHER CLARIFICATION, THE ***** OF THE EXTENDED WARRANTY AND RELATED SETTLEMENT NOTICE MAY BE REVIEWED HERE: HYUNDAITHETAENGINESETTLEMENT.COM. NO GOODWILL ASSISTANCE IS BEING OFFERED AT THIS TIME.
  
  This complaint ideally should have been directed at Hyundai Motor America as the decision is up to them, not the dealership. We exhausted all resources in accordance with HMA in an attempt to obtaining an approval. We have to follow the guidelines of the manufacturer when dealing with issues regarding things such as engine replacement. We can only perform repairs of that nature with the approval from the manufacturer as they would be responsible either fully or partially for the cost of the repairs. 

• Initial Complaint

  Date:04/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a new 2023 ******* ***** Hybrid from ******* of ******** and love the car. When in negotiations, I was told at the dealership, that the extra Krause Package ($1699) was required and there was no option to remove it. They would not remove the package, even after threats of leaving. Their website states "Krause Care $1,699 price is not included in vehicle prices shown" but no where does it state that it is required. Consumer Reports state "Some salespeople may even tell you that you have to pay for paint protectant or some other extra that has already been added to the car. But, says ***********************, associate director at Consumer Reports ***************** If you didnt ask for an add-on, you dont have to pay for it, even if the car already has it. Does ******* not have a law like ********** that says "If a dealership sells you such an add-on either without your consent or based on your understanding it is not optional, you may have a claim for fraud or under *********** consumer-protection statutes like the Consumers Legal Remedies Act or the Unfair Competition Law? "Other customers have reported the same on ****** about Krause ********** adding this "extra" to all of their new cars which I'm sure has generated millions. The car was discounted, but the cost of the package makes up the difference. Buying this package should be an option and not forced on the customer. Customers like myself have the option of buying elsewhere, but a reputable dealer should not make money off of the customer by requiring them to buy something not needed, just to make extra money. I am hoping some buyers will start a class action lawsuit and see where it goes.

  Business Response

  Date: 04/19/2024

  *****, 

   

  I am so sorry about your experience at *******************. My GM/Partner told me he just spoke to you. Glad we were able to refund you and turn it around. We will get better from this. Thank you for your feedback. We are here to help! 

  Customer Answer

  Date: 04/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. The General Manager *********************** was very concerned and understanding. He addressed the issue fully and I was very impressed. Now, I highly recommend this dealership!
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2021 Hyundai palisade to the dealership where I bought it. On January 16th. It had a issue with parking sensors and the parking sensor and other drive warning systems would not operate correctly. My vehicle has been in the dealership since January 16th and it is now March 2nd and the dealership is not able to tell me when I can get my vehicle back. I have called many times over this time without receiving calls back and having to call back multiple times. It is now Thursday and I have been calling since Monday everyday leaving voicemails and never being able to speak to the associate who is in charge of my case. I have left voicemails with the manager and my case owner. During this time. The dealership has given ** a Santa Fe loaner car. We purchased this palisade a 7 seat three row vehicle as it's original owner from this dealership. The loaner car is a two row five seed vehicle and is inadequate for our needs. I am unable to properly transport my family because our primary vehicle is still in the shop without any end in sight. I need the better business bureaus help in having this terrible customer service experience resolved as quickly as possible. I have reached out to Hyundai corporate directly and have yet to hear back from them as well. The damage to my car is factory caused not owner and is covered by the Hyundai warranty. The car is less than 2 years but does have ****** mi making it $3,000 mi over the ************************* law

  Business Response

  Date: 03/08/2023

  We have confirmed that the parts needed for ********************** vehicle are on order with Hyundai with ETA's of March 11th for some of the parts and March 25th for the remainder.    Unfortunately, we don't have Palisades in our loaner fleet to acommodate the customer's needs for a third row of seats however, Hyundai corporate does have a rental reimbursement program that the customer can utilize to rent a vehicle that *** better suit their needs.

  Customer Answer

  Date: 03/08/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new 2019 Hyundai Tucson on 7/29/2019. I purchased an **************** Plan under the Hyundai Protection Plan (called a *************** Contract) for $2,499. The **************** Plan extends all factory warranties to 10 years and 100K miles (some were originally for 36K or 60K miles). I also purchased a Pre-Paid Maintenance plan for $2,420. The $4,919 was factored into the 72 payments. I paid the car off in October of 2021, so both plans were paid in full as of October of 2021. When I took the car in for service on 9/28/21, for the 22,500K service, I was told that the 22,500K service and the 30K mile service had already been redeemed. The service advisor had to then redeem the 22,500K service on the 37,500K schedule. I then spoke to a finance mgr. He checked with a service director, and he was told someone internally had redeemed the 22,500K and the 30,000K service on someone elses vehicle(s) in error. The finance mgr. had the service director to initial a business card stating that I was owed those two service appointments. My next scheduled appointment was for 1/12/23. When I arrived for that appt. for my 30,000K service, I was told that my maintenance plan had been cancelled. The service director produced an email from a regional mgr. that included a cancellation form. Not only had the Pre-Paid Maintenance Plan been cancelled, but the *************** Contract had been cancelled as well. Both plans were cancelled on 12/29/21 without my knowledge or consent. I have been notified by the *** (Hyundai Protection Plan, corporate headquarters) on 1/26/23 that the maintenance plan was cancelled by the dealer on 9/29/21, the day after the last appointment. A check was cut for a refund, which I did not receive. I need an explanation as to who the check was cut for since it was not given to me. The *** states the local dealership has the answer. I was told the *************** Contract has been reinstated as of 1/26/23, and I would like written proof.

  Business Response

  Date: 02/02/2023

  We have confirmed that you purchased a ********************** Contract and that it is currently active.  Originally, a Hyundai Protection Plan VSC was activated and since this was an error it was cancelled.  You also purchased an HPP Pre-paid Maintenance Plan was currently shows active in the system with an expiration date of July 29, 2026.  Copies of both contract confirmations have been attached to this response.

  Customer Answer

  Date: 02/07/2023

   
  Complaint: 18884964
  
  I am rejecting this response because: I have contacted the *** (Hyundia Protection Plan) today 2/7/23 and I spoke to two different people.  They show the Pre-Paid Maintenance plan is active but they still show the *************** Contract as cancelled as of 12/30/21.  They say the dealership would have had to submit a form to have the *** reinstated.  The dealership needs to submit the form to have it reinstated, and if they claim they have, I need to receive a copy of it so I can follow up with the Hyundai Protection Plan. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/08/2023

  I think there continues to be some confusion.  ******************** purchased a ********************** Contract (VSC) not an HPP VSC contract.  As there was an HPP VSC contract submitted in error, it was cancelled.  The Triton VSC contract is still active.  A copy of the Triton VSC application that ******************** signed is included again in the attachment.

   

   

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18884964
  
  I am rejecting this response because: No, I am not confused. I have attached the ******************* Contract I signed on 7/29/19, the day I purchased the car.  This clearly shows an *** ***.  I was not told me this was going to be changed to Triton.  What is Triton?  I have never heard of Triton.  Someone signed my name on the *** for Triton,and I can prove this, since I was not asked to return to the dealership on 7/30/19, the next day.  This is a forgery.  Obviously, I know my own signature.  That is not my signature.  I believe forgery is a felony when it is attached to a financial document.  Since that is not my signature, that deems it invalid. I have paid for the *** *** in full, $2,499, since I have paid the car off.  Furthermore, I was not told this was going to be changed to Triton, nor did I receive a copy.  Also, when I spoke to ***, I was told the *** vehicle service contract was active until it was cancelled on 12/30/21, per the attached cancellation form.  All I am asking for is what I purchased when I bought the car, a Hyundai Protection ******************** Contract. The dealership should do whatever they need to do to get this corrected. This has gone on long enough.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 28, 2022, I purchased a 2015 Hyundai Sonata from Hyundai of Kennesaw for the purchase price of $15,400.00. Additional fees brought the final price of the car to $18,954.91. I paid $5,000.00 down and financed $13,954.91 through Hyundai Motor Finance. I understood that I was purchasing a used vehicle, as is, with no warranty. However, what was not disclosed to me was that the vehicle had a salvaged title. I was only told the vehicle had been in 3 minor accidents with no major damage/frame damage and no air bags were deployed. I was never presented with any paperwork or told verbally that the car had a salvaged ************* damage. Within 2 weeks of purchasing the car, drivability quickly deteriorated. The car rocked badly & upon acceleration, it felt as if it was coming apart. The problems persisted and the more I drove the car the worst it would shake. Displeased with the car, I decided to try to sell it, first to Carvana, and received an offer of $250.00. Afterwards, I took the car to CarMax to see if I could sell it or trade it and upon appraisal and title search, CarMax verified that the car had a salvaged title, frame damage from a major accident and that was why it was experiencing drivability issues. Upon research, I have been able to confirm that the dealership was supposed to disclose to me that the car had a salvage title prior to the sell, and this was never disclosed to me at any point. Because of the salvage title, I experienced a large negative equity balance - in addition to the $5,000.00 I paid Hyundai of Kennesaw upon purchase, I had to pay an additional $4,569.40 to pay off the remaining $13,569.40 balance to Hyundai Motor Finance, as the car was no longer safe to drive. Georgia Law was broken by Hyundai of Kennesaw in their failure to disclosed to me that the car had a salvage title. I cannot afford to purchase another car because of the $5K paid to Hyundai and $,569.40 to CarMax, I am financially broke with no car.

  Business Response

  Date: 08/11/2022

  We have received the complaint you forwarded to us from ************************* and have investigated her claim. We are enclosing documentation that should be helpful to your investigation.
  We were surprised to read of ****************** issues since we are not aware of any contact from her concerning these issues. It seems like her two issues are a claim that the vehicle has a salvaged title and the vehicle has frame damage. We are enclosing a copy of the Georgia title showing that it is not a salvaged title. We are also sending you a copy of the GRATIS report showing no such action. Finally, we are sending you a copy of the Carfax report that ************** initialed. Their title history guarantees the vehicle has not been salvaged. There is also no mention of frame damage. We have our vehicles inspected before we offer them for sale in order to prevent a situation such as this.  We are sorry ************** has been provided this information by another dealership, however we believe the information to be false.
  _______________________

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17696049
  
  I am rejecting this response because:  I have attached the professional inspection performed on the car after it became too dangerous to drive as the apparent frame repair had begun to come apart.  It was never revealed to me that the car had frame damage.  If a car has frame damage, it is considered a "******************** car was sold to me under misleading practices and the saleman misrepresented the condition of the car.  In less than 90 dayts, I was unable to drive the car and now left with no car and out of over $9K.  This is my first step to retrieveing the monies I have lost due to the misrepresentation of the condition of this car.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 08/12/2022

  We empathize with you and any of our customers that have a concern or an issue with a vehicle purchased from our dealership.  Once we are made aware of a customer's concern, we take it very seriously and take immediate action.  If you still have the vehicle, we ask that you provide us the opportunity to inspect it and validate the issues that have just now been brought to our attention.  We cannot solely depend on a third-party independent shop to indemnify you from any loss you believe you are entitled to. Please reach out to ***********************, our Managing Partner, to arrange to have the vehicle brought in.  He can be reached at ************.

  Customer Answer

  Date: 09/02/2022

   
  Complaint: 17696049
  
  I am rejecting this response because: I do not have the vehicle.  In documentation that I previously provided, it confirms that I sold the vehicle to CarMax and had to pay $4,569.00 to pay off the loan on the car due to negative equity after having the car for only 2 months.  This is in addition to the $5,000.00 I paid down on the car to Kennesaw Hyundai.  CarMax is a trusted dealership that performs extensive 127-inspection on all cars bought and sold and I totally trust their inspection results.  In addition, the car had become dangerous to drive because of the frame damage and attempted repairs to the frame that had come apart.  It was not communicated to me verbally or in writing that the car had previous frame damage, which is required by Georgia Law.  If I am not able to recover the monies lost, I have been advised by Counsel to file a lawsuit as it is against the law to sell a car in Georgia with frame damage.  CarMax has also encouraged me to take legal action, due to the condition of the vehicle and the damaged frame.  Their professional inspection will hold ** in court and the inspector who performed the inspection has also indicated he will be available to me in any capacity to validate the findings of their inspection. Please refer to previous submitted paperwork of the inspection and findings performed, and the confirmation of negative equity paid to CarMax. My next step is legal action as I was purposely defrauded.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:07/04/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car from this company on 4/23/2022 and was told the person who referred me would receive a referral check of ******. *****, my salesman has had many text message corresponding with me advising he was checking the status (dates of correspondence are (verbally) April 23, 2022. Text message on May 18, 2022, May 25th, 2022, May 27th 2022 and June 20, 2022. Due to lack of response from ***** I reached out to his brother who is in finance at the dealership and headvised the check should be cut- STILL NO CHECK. I reached out to ***** again on June 20, 2022 by text- still no check.

  Business Response

  Date: 07/05/2022

  We have been in contact with this customer today and the issue has been rectified.

• Initial Complaint

  Date:06/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid over $18,000 in December last year for my car that now needs a TOTAL engine replacement due to a faulty crank shaft. Rather than taking the casting # off the crank shaft as they were told by CORPORATE to do in order to confirm it was covered under recall they instead said they didnt even know how to do that and instead they went by the **** (incorrectly; we were told by corporate they had to take the crank shaft casting # to verify the issue which they never did) so then of course they claim it wont be covered and proceed to tell me it would be $14,000 for a new engine and so they could make money off of an issue that could very well be LEGALLY covered under the recall. An engine Hyundai specifically has issued a recall for. Same make, same model, same year. After having my car for three weeks they gave me the estimate for repairs citing simply it needed a new engine. No documentation of proof of the issue or anything. Little do they know we took it to a reputable mechanic PRIOR to taking it to the dealership who has already confirmed the issue as the same one currently under recall. When I have an outside mechanic take the casting number Kennesaw Hyundai claimed they could not use it to verify it was covered by the recall because it HAD to be their own mechanic who verified it. Their own mechanics who refuse/claim they do not know how to take the casting number off the crank shaft convenient.If you look at their most recent reviews on ****** and every other site you will see there are dozens of one and two star reviews from people with similar issues. Its very evident that their mechanics are purposefully lying and manipulating customers in order to make a profit off of them. The same mechanics who refuse to follow protocol/procedure by refusing to take the casting # stand to make THOUSANDS off of me and the other customers they are blatantly lying to. They purposefully refuse to communicate (referenced in many reviews) so that you feel helpless.

  Business Response

  Date: 06/27/2022

  As per Hyundai Motor America warranty policy and procedure,we at the dealership only perform a recall if said recall is valid per the VIN.In this case the recall was not valid per ****** Langkaus VIN. After speaking with HMA warranty manager about the situation we did perform recall ********* as requested by the customer and submitted a prior approval request for goodwill assistance with Hyundai Motor America even though the findings from performing the recall did not fall within the specifications needed to receive an engine replacement. Hyundais prior ************* reviewed the request and denied the request based on the information provided. They stated they were declining assistance due to the failure being out of warranty caused by the mileage of the vehicle. Since Hyundai Motor America is declining assistance under warranty, and ****** Langkaus claim of the issue being legally covered under warranty is invalid, our previous quote for a customer pay engine replacement is valid.