ComplaintsforSovereign Filing Solutions

• Initial Complaint

  03/19/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Never received my identification reprint pay December 30,2024 and payed again February 2024

  Business response

  03/21/2024

  Hi. Thank you for reaching out. I do see that you are correct in your assessment. That order has not been processed. We did reach out to you to verify the item for reprint, and to make sure that the information on file was up to date. I see a new phone number available in regards to this correspondence and we will try and reach out to you directly. 

• Initial Complaint

  10/11/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  EYE Have been dealing with this company since around APRIL for my SPC Package. The first day I spoke with ***/**** Not sure they switch phones but, He texted me A Very Nasty response. If you ain't ready don't call us, when I missed the call back, I was busy too, POS. I Just didn't know it. I have Stated since April once they Started With My Expedited process What I Specifically wanted done. I Told Them ********** To Record My *** Statement and they Sent It To The Cheapest State To Record On-line. Never sent the forums to the States in My SPC Package. Then I have left him Several VM to fix it. Nothing. The paper work is partially right but They Never Mailed My Forums to Any of the *************************** in my package. And now they blocked me from accessing the website where my Online edits package is stored. NO ACCESS TO MY ACCOUNT FILES. So I Am going to have to send registered mail to the Indentured Trustee FOR VIOLATIONS OF CONTRACT LAW as the Employees All tell me to talk to Guy.I Have reached out He Does Not respond to me. And so I Want my Money Back Since you never sent payment to The *** WHEN FILING THE *** IN ANY STATE THAT THE ***** REQUESTED AND IT HAS DELAYED MY ACCOUNT. HE JUST KEEPS SAYING BY OUR REDEMPTION MANUAL. I Said. I WANT TO SEE WHAT 750 DOLLARS GOT ME BECAUSE THE PACKAGE WAS ONLY AROUND 2hrs Of work And 8 dollars to record in ******** On-line maybe $100 for mail to only 3 of the 13 mailing addresses.I Want my Money Back since I have to Send the forms Myself To The Places I Paid Yall To send them. That is Why **, ****, and ******* All Keep Telling me Talk To GUY. I WANT A BILLING STATEMENT OF ITEMIZED SERVICES RENDERED. A RECIEPT. ****-A IS NEXT. And then Filing A federal Suit For Theft by deception as well. And I have voice recording.Tired of Scammers.

  Business response

  10/19/2022

  BBB Complaint
  EYE Have been dealing with this company since around APRIL for my SPC Package. The first day I spoke with ***/**** Not sure they switch phones but, He texted me A Very Nasty response. If you ain't ready don't call us, when I missed the call back,I was busy too, POS. I Just didn't know it. I have Stated since April once they Started With My Expedited process What I Specifically wanted done. I Told Them ********** To Record My *** Statement and they Sent It To The Cheapest State To Record On-line. Never sent the forums to the States in My SPC Package. Then I have left him Several VM to fix it. Nothing. The paper work is partially right but They Never Mailed My Forums to Any of the *************************** in my package. And now they blocked me from accessing the website where my Online edits package is stored. NO ACCESS TO MY ACCOUNT FILES. So I Am going to have to send registered mail to the Indentured Trustee FOR VIOLATIONS OF CONTRACT LAW as the Employees All tell me to talk to Guy. I Have reached out He Does Not respond to me. And so I Want my Money Back Since you never sent payment to The *** WHEN FILING THE *** IN ANY STATE THAT THE ***** REQUESTED AND IT HAS DELAYED MY ACCOUNT. HE JUST KEEPS SAYING BY OUR REDEMPTION MANUAL. I Said. I WANT TO SEE WHAT 750 DOLLARS GOT ME BECAUSE THE PACKAGE WAS ONLY AROUND 2hrs Of work And 8 dollars to record in ******** On-line maybe $100 for mail to only 3 of the 13 mailing addresses. I Want my Money Back since I have to Send the forms Myself To The Places I Paid Yall To send them. That is Why **, ****, and ******* All Keep Telling me Talk To GUY. I WANT A BILLING STATEMENT OF ITEMIZED SERVICES RENDERED. A RECIEPT. ****-A IS NEXT. And then Filing A federal Suit For Theft by deception as well. And I have voice recording. Tired of Scammers.
  BBB Response
  A Very Nasty response.
  If someone spoke you in such a way it is completely unacceptable. We will certainly review our call and text logs to look more into it. Thank you for letting us know, it does help to guarantee our operators are following proper procedure.
  All tell me to talk to Guy I Have reached out He Does Not respond to me.
  The last time you have reached out was Monday October 10th and you received a response on Tuesday October the 11th in which we spoke for 21 minutes and the resources you were looking for were provided. I am also reviewing the call logs and every call or text message in has had a response, generally in 24 hours or less. I see that I alone have logged hundreds of minutes of call time with you,this is not including other lines you have communicated with. This is without requesting compensation for consultation time as I try and help everyone to the fullest of my ability in the spirit that God would want.
  
  JUST KEEPS SAYING BY OUR REDEMPTION MANUAL
  There is a reason we tell clients to read the manuals, that is so that they have the basic foundational information to be as successful with the tools as possible. If you are hearing this again and again it is for a reason.Generally, we ask the question or make the statement when clients are missing information that they should already comprehend.
  Expedited process
  All expedited processes are filed into the same location. It is not a matter of request, as to expedite it there is a necessity to file into a location that allows for us to expedite the file. There is no negative impact on the filing or filing procedure.
  
  Never sent the forums to the States in My SPC Package.
  The notification location that YOU CHOSE when filling out your forms was notified as per your selection. If you wish to notify additional locations this can be done easily. Please feel free to reach out for assistance in doing so.
  Never Mailed My Forums in my package
  All tracking information is included in your client portal, as well as all of your documentation in reference to your files. You are welcome to access the information at any time.
  You can locate important information in relation to your filing including Filing Status, Filing Number, Tracking Number and more via the File Portal here:
  https://***************/client-portal/
  Please note that you will need to make sure you are logged into your account to access the portal.
  
  And now they blocked me from accessing the website where my Online edits package is stored. NO ACCESS TO MY ACCOUNT FILES.
  Your access to your account has NOT been blocked by anyone intentionally as you by your statement you make it seem. 
  It sounds like you tried to login 3 times with incorrect credentials to the site. If you do so it will lock you out of all sites on the server servers for 24 hours.
  If you know your IPv4 and contact us we can remove you from the ban list or you can wait 24 hours and try to log in again.
  You can locate your IPv4 by going to https://www.whatismyip.com
  In book 4 of the Redemption Manual Series it gives you good security practices for storing passwords such as using a password database. This will help ensure that you are not putting it in incorrectly. Or if you try twice within a 10-minute time period and don't get if you simply wait 10 minutes before trying again it will not ban you.
  This is a server wide policy for users protection we cannot change the policy,but now that you are aware of it you can adapt to it.  
  I Am going to have to send registered mail to the Indentured Trustee FOR VIOLATIONS OF CONTRACT LAW
  Please feel free to do so, but we suggest you read the Terms of Service you agreed to when agreeing to services. If you continue to threaten and cost us time with liable and slander that is inherently untrue, we will happily respond in the legal realm where you subrogate yourself as the liable party. We can also happily invoice you for that time as you are using it without just compensation or consideration thereof.
  I Want my Money Back Since
  All services have been rendered in full. There is nothing wrong with the services rendered. We will be ***** here please do not take the directness as an insult; it is simply unavoidable truth. Your comprehension of the material is lacking. You are upset because of this lack of comprehension, and you need to read the Redemption Manual Series. Yes, we said to read the series againThis is because your lack of comprehension is leading you to draw incorrect conclusions and create imaginary conflict unnecessarily. We would prefer you operate in peace creating abundance for yourself instead of limiting your creative forces by unnecessary conflict.
  Additionally, in accordance with the terms of service you agreed to you as the buyer: Buyer Filing claims or disparaging sellers or Make Freedom on third party sites waives your right to a refund.
  
  I have to Send the forms Myself To The Places
  This is a direct indication of a lack of comprehension. As your filing was completed in full and you are taking unnecessary steps spending time and effort ineffectively. There is a reason we keep referencing you to read the manuals
  I WANT A BILLING STATEMENT OF ITEMIZED SERVICES RENDERED
  Please feel free to see the item description on the website that you paid for,as well as your order receipt on the site under your orders. Furthermore, for proof of work please feel free to access your client portal that has all of the documentation in full as well as filing information in regards thereto.
  I have voice recording.
  Please note that your admission to recording a private conversation without the consent of the party being recorded likely violates the law. If you are going to record a conversation it is a necessity to make the parties thereto aware that they are being recorded. Anyone who violates federal or state recording laws may face jail time, a fine, or even an order to pay damages in a civil lawsuit.
  ****-A IS NEXT. Filing A federal Suit For Theft by deception as well
  Information provided was provided by you willingly under the Terms of Service required in relation to the services we provide. We as an organization protect our clientele with all possible diligence against theft and deception. All services you have acquired were provided in full whereby you have received rendered services. You not only have access to the proof of service through your client portal at all times.
  If you choose to move forward with intentionally making false accusations do note the liability that comes there with. Please reference the definition of Perjury, Liable, and *******. Please also be aware that you will be liable for all of the costs that go therewith.
  If you would like to be civil and seek assistance peacefully with good faith and clean hands, we would be happy to help you in any way we can. Do note though that if you continue to threaten us, we will direct our staff to cease communications with you as you are a hostile party to which the liability is too great to continue communications, and we will have our legal team take over.
  
  More so, in accordance with the Terms of Service you agreed to: If in the rare almost unheard-of instance where a resolution cannot be reached you have the right to hire an independent third party for remediation to reach a resolution. Only after both of these steps are exhausted fully do you have a right to make a claim in state or Federal courts
  
  Please note we will also save a copy of this correspondence in your client portal for your ease of access. In the future it might be prudent to simply reach out to us instead of filing complaints. Most organizations would not be inclined to continue to offer to extend services to clients that do so, especially when they have tried with all effort to assist above and beyond the services rendered.
  

  Customer response

  10/20/2022

  Honestly I Am Very respectable and Acted In Good Faith **** Seeing as I waited this long to Send a communications To The BBB WHEN I didn't get the resolve I was Looking for. I Don't Believe in any way shape Form Or Fashion that I have been Hostile to any agent or party to *************** and Sovereign filling Solutions. Which I believe You may **** Have too much work on. Your hands as everyone told me to talk to You. I have sent multiple communications to 4 employees that produce no response for days on in. Which is why I established the need for a refund. From the issues of the preparation of documents not having the correct information on them. Having tried to get a review of the changes done prior to mailing off to the parties. Expedited services state that it would be sent to my states of choice. I was not told that my filings would be sent to the agency inquisition ********. I was never told that my forums would be sent there at no point in time. As I told you on record that I wanted you to file in ** and In-lieu to P.A.. You stated that you file in ******** for ease of access as that is where "You" file everyones documents at because some states reject the filings. Although that state is not in my filing information. So I Said OK As there was no need to establish that, that was the wrong place because I Would then Have to notify by mail In-lieu to ******** that Never recieved any Communications At All. Inwhich that is the State of the Trustee. The original state to file was in Tx until we changed it as that is where the trustee was living. I was told that the forums would be ok with having Two different States names in the documentation as it did not matter.  Also the reason I requested a Refund or partially was based impart on the State of Filing, the documents preparation taking Longer than the Time frame alloted.(issue on both parties behalf). The documents or screenshots I have Show a different POV. I Let that go as ther were issues with the *** Certificates not being correct from the government. Then having to send them back but you had the photo and numbers to continue although there may have been other issues. It was done and mailed to me. Issue is the states requested to be filed in only 1 was notified out of 2. Although not the ********** having the filing last time I talked to you we established the issue. I Let it go as not getting a full response. I Would send the screen shots but I don't have the energy to keep this debate. I am filing different forms to get the resolve I Requested initially.  I have to edit the documents sent to me to send them to The State of ******** For Legal Notice as they did not get anything. If I am not comprehensive to your methods it is because I have been told multiple thing that changed over time and dind not make sense. My comprehension is not an issue of Law as I am a law student of the Paralegal Studies of law. I have a redemption manual from 2009 which is why I Comprehend what is missing from this filing. I also have a right to Record any communications with any party in the course of business. As that is not a personal call it is for Lawful purposes of conducting business to establish Truth of the matter in the case of litigation Of I Choose To Subjuecr my self to the Jurisdiction of the courts outside of Arbitrary action.

  Mainly over all its fine last time we talked was the 10th I Called multiple times and didn't get a response within 24hrs Most of the time. Which is what caused the Transgressions that lead up to this communications with the BBB. To show the time frame in which it took to do business properly. Screenshots show the time frame and communications with the parties I Communicated with. Thank you for your efforts in attempting to resolve there was just to much work for this process to get done the way I Knew it was to be handled.

  So I Will just not deal with this anymore as I Found a better way to get the job done correctly. I am Glad I Got something out of the deal. Dont worry about the money and  No need to respond unless you choose to. I will just accept your response. And close the case. You have a nice day ***. Thank you for your time and response. 

   

• Initial Complaint

  12/20/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchase the product in good faith, thinking it would do all that was advertised! But instead all I got was a bunch of files that I couldnt even begin to understand!! *********************************** is the vendor and I talked to him about it on the phone. No he promised me a full refund but later sent an email saying that he soils not! The product hes selling is no more than fraud!! This nan needs to be arrested for selling such blatant lies He is a *****. I want him to quit selling this as I have talked to numerous other people that he has taken as well. And to refund my money immediately!!

  Business response

  01/03/2022

  While most client we work with are a pleasure to help, very occasionally we find a one off that is not. Sadly this has been one of those instances.
  Helping so many people make their lives better through education and self-reliance is an incredible blessing. We cannot give someone a fish and change to their lives, but if we help them find purpose such as the teaching them to fish as is the analogy, we can change the course of their future.
  While working with *************************** even before the Salubrious purchase and dispute. *************************** snapped at our operators more than once while trying to help him. This happened and is the transcripts on at least 2 occasions with a single operator and a review is being conducted in relation to other operators in relation thereto.  *************************** did later apologize for his actions on both occasions. The situation was handled with decorum and we simply let it go in order to try and provide services for the client as quickly as possible to close out the file.
  First Instance
  Sales Department6:19 PM
  Your welcome. Have a great night.
  
  ******* Nelson6:19 PM
  You too. My apologies for the outburst.
  
  Sales Department6:22 PM
  Apology accepted. We all get frustrated at time. Keep in mind what we do we do in kindness, faith and love.
  
  ******* Nelson6:22 PM
  Yeah. I pray for forgiveness constantly for my stupidity!!
  
  Second Instance
  Sales Department4:25 PM
  Sound good. We will process as soon as we are able to do so.
  
  ******* Nelson4:29 PM
  Thank you very much. Again I apologize for my outburst. Been under a lot of stress!
  
  Sales Department4:46 PM
  Your welcome. I hope you are blessed with peace and happiness and some time to relax.
  
  Sadly, *************************** creates a hostile working environment as what he says is routinely hurtful and threatening. Even in apologizing for them it does not remove the stress and emotional impact from our operators which already have to deal with a large number of clients on a daily basis.
  In the dispute with a seller on the Make Freedom Marketplace in relation to a purchase with Salubrius.
  The following statements show that the client received the digital goods and that the seller supplied the order in full.
  Friday,December 10
  ******* Nelson7:00 PM
  it should give you detailed instructions and be simple to use. Heck I could pay someone to do it for me for that price.
  ***************************, 7:06 PM
  Wayyyyy tooo complicated for your average ***!! I can't make heads or tails out of it. So please just refund my money and I will send it back to you. Just need instructions on how to send it back please!! Thank you
  
  In most of the services and products that we offer we expect that the client will do their own due diligence and study to reach a point of self-sufficiency. It states specifically on our TOS page we offer educational material and it is not to be construed as tax or legal advice. We are not here to live a clients life for them, but rather to teach them to live their best life through being able to solve their own issues through education and awareness.
  
  While trying to process the dispute for *************************** working in his favor as an advocate, we tried to explain the dispute process but this was fraught with frustration and met with hostility. The first course of action when settling a dispute with a seller on the marketplace is to have the client and seller connect directly.This almost always settles the issue and allows the client to manage their own affairs for themselves. *************************** became hostile when this was explained to him demanding a refund. Although we cannot process a refund without first exhausting the procedures to settle a dispute, especially when a client by their own volition admitted to receiving the goods or services.
  
  It was further discovered that the *************************** violated the Sellers terms and conditions providing the information to a third-party. The trust that is given to client with the intellectual property they receive especially when in a format that can be shared is no laughing matter. Particularly with consideration to time investment that must be faced in the creation thereof. Following is the statement made by client admitting that he provided the information from this private seller to a third party.
  
  *************************** at 2:32 PM
  Talk to ****. He's seen it.
  
  Even at this point in advocacy of the client we were diligent in trying to work out a resolution and were close to a resolution in the clients favor as the seller had agreed to the refund. Before we could do so though *************************** or someone on his behalf violated the terms of the resolution process (Buyer Filing claims or disparaging sellers or Make Freedom on third party sites waives your right to a refund.) by filing a claim on Ripoff Report: https://www.ripoffreport.com/report/salubrious-store/******-**********-******-sell-1514512
  Sales Department 2:56 PM
  https://www.ripoffreport.com/report/salubrious-store/******-**********-******-sell-1514512
  Sales Department, 2:56 PM
  Very unprofessional.
  Sales Department, 3:05 PM
  We were still in the phase of dispute resolution, and things were going well in your favor. If you leave this post I will have to decide in the Sellers favor as you have violated our terms and conditions.
  
  Still trying to act in the clients favor to close out the resolution on behalf of the buyer, *************************** was informed of the violation of the terms and conditions and asked to remove the post to which he agreed.
  ******* Nelson3:09 PM
  I will take it down
  
  Sales Department3:49 PM
  Thank you. Please let me know once it is removed. We can then continue the remediation process.
  
  The client agreed to take down the post, but then responded with threats and intimidation instead of doing so.
  
  ******* Nelson4:16 PM
  Well we are at a stand-off. She wants something in writing saying you will refund my money then she will take it down!! She is furious over how I'm being treated. I took down the emails like you asked. I'm really trying to handle this with you because my daughter is about to file a criminal complaint with the **** Her husband is a cop. I tried to take it down but she has to do it. Like I said she does not like the way you are treating me. She is Really upset that I'm getting ripped off right at Christmas time! So something in writing and it's done or just refund the money to my bank. Either way
  
  *************************** was once again reminded of the Terms of Service he agreed to upon purchase.
  
  Copied from the Terms of Service page that all buyers agree to when going through checkout. TOS Link: https://makefreedom.com/privacy-policy/
  Buyer Disputes with Seller(s)
  Buyer and seller agree that any dispute or claim relating in any way to your use of any Make Freedom Marketplace for sub sellers Service(s)/Sale(s) will be first and foremost disputed through remediation by Make Freedom as the neutral third party to reach a resolution.
  Buyer must have first attempted to reach a resolution with seller through the Buyer-Seller Messaging to resolve the issue before the matter can remediated by Make Freedom.
  Buyer Filing claims or disparaging sellers or Make Freedom on third party sites waives your right to a refund.
  Seller filing a claim or disparaging a buyer in any way on a third party site or platform is ground for termination as a seller on Make Freedom and will in no way be tolerated.
  By purchasing through a seller on the Make Freedom Marketplace, you consent to the remedy herein. If in the rare almost unheard-of instance where a resolution cannot be reached you have the right to hire an independent third party for remediation to reach a resolution.
  Having no choice and trying everything in my power to remediate the situation on behalf of the buyer I had no choice but to settle this dispute in favor of the Sellers. I notified the *************************** that his next course of action was to hire an independent arbitrator to resolve the matter.
  Sales Department9:18 PM
  That's fine. I will close the case in the sellers favor. I have done everything in my power to get a refund on your behalf. You received the product from the seller so the order was fulfilled in full. It was a digital good so we are not required as per policy to extend a refund at all. I was simply trying to assist you.
  Sales Department, 9:23 PM
  As far as remediation according to the terms and conditions you have the right to hire an independent third party for remediation if you would like. Please feel free to let us know who it is, as long as it is a legitimate company we will happily provide them with the steps we have taken to resolve this issue.
  Upon doing so *************************** lobbied a volley of hurtful remarks and threats at the operator while in the same breath claiming to be righteous. In review these words, especially as we have done everything in our favor to remediate on behalf of the client, are hurtful. Emotional abuse of this type is not necessary nor should our operators have to be subject thereto.Operator in charge of dispute resolution immediately informed management.
  ******* Nelson9:33 PM
  Bad bad decision my friend. You're making a terrible mistake!!
  ***************************, 9:34 PM
  All you have to do is refund my money and all of this goes, don't and it gets nasty. I'm trying to do the right thing with you. SIMPLE solution. Refund my money!!!!!!!!!
  ***************************, 9:35 PM
  I'll relay your message to my daughter to go ahead with criminal complaint.
  ***************************, 9:37 PM
  And the rip off report will stay along with the BBB complaint she made as well.
  ***************************, 9:46 PM
  And you HAVE not taken ONE step to resolve it. All you've done is threaten me time and time again!! I've saved all of your texts. The phone conversation where he said he would refund my money , the proof that I deleted all emails per your request and still you threaten me!! I will be forwarding all these to all agencies as well. You don't scare me ****** Truth and righteousness will prevail!! How dare you call yourself a *********** You are an evil evil man and you will have to answer to God for what you've done here. You should be ashamed of yourself! You are a hypocrite!! You clothe yourself in righteousness but you are nothing but evil!!! Shame. Total *****. You are a disgusting human
  Management has concluded that at no time in the correspondence with the client did operator threatened client in any way. The correspondence was reviewed by management immediately after these statements.Management was unable to assess a single threat or belligerent remark towards the client. Operator was professional, to the point, and tried to assist client even beyond the scope of what we expect.
  We train our operators as much as possible that in all interactions they must be as neutral as possible and leave emotions out of business as it only clouds the ability to create satisfaction.
  *************************** asked us not to contact him further so we have not done so and we will not do so as per his request.
  ***************************, 9:47 PM
  And do not contact me unless it's to tell me you are refunding my money.
  ***************************, 9:49
  Anymore texts ( other than to tell me of a refund) will be considered threats as well !!!!!!!
  Buyer has the right to hire an independent third party for remediation to reach a resolution. To which we will happily provide all of the records thereto to try and continue to reach a resolution. Providing records or information to other third parties would be strictly prohibited by our privacy policy except in the instance where the client initiates the third party thereby waiving their right to privacy in resolutions of the initiation thereof.
  We, as well as the seller, will be filing a rebuttal on all third-party sites where a dispute exists as well as seeking injunctive relief for libel and slander if necessary.

  Customer response

  01/10/2022

   
  Complaint: 16374318
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩