We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Apartments

Durant At Sugarloaf

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Apartments.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My apartment was affected by the sprinkler system pipe that burst in the attic on Christmas Day, 12/25/22. I was not updated on the condition of my apartment until I arrived back in town on 12/26/22. I spoke with **** (the property manager) in her office on Tuesday, 12/27/2022 when she returned. The property manager advised me that I could not be accommodated into another apartment while the damages were being fixed. She also stated that my rent could not be prorated during the period of repairs for the severe damages. Today makes 9 days and my apartment damages are not fixed. Mold has started to grow in the unit along with mildew. The unit is uninhabitable, and the property manager stated she did not know when the apartment would be complete. She stated if I left the apartment that would be an early termination fee in order to break the lease even though it was an issue on the building's behalf. I'm also expected to continue paying my monthly rent. This is totally unacceptable considering the damages in my apartment. I've been a resident at this complex for 12 years and the way things are being handled are very concerning.Other apartment complexes are accommodating their residents during this time by putting them in other units and/or hotels and prorating their rent until repairs are completed. I would love and accept any help and/or advice with this situation. This is a serious health and safety issue.Thanks for your time.

Durant At Sugarloaf is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.