Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought product from but didnt like the feel of the material. Didnt even wear it . They gave me a return label and then after I sent it back they sent an email and said they will partially refund me and to keep the item because they cant refund it. How could I possibly keep it when you already gave me a return label and its mid shipment. Company is a rip off.

  Business Response

  Date: 04/10/2025

  Good morning,

  An email was sent to Ms. *** yesterday letting her know that a courtesy full refund for the opened item would be processed once received. I confirmed this morning that it was received back, and a full refund was processed for the garment which was discarded by our quality team as open items cannot be restocked as we adhere to *** regulations.  Ms. *** is aware it will take 3-5 business days to reflect on her credit card but a confirmation email with the transaction ID was emailed to her.   

  The issue has been resolved.   

  Thank you. 

   

   

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my abdominal surgery, my surgeon's office recommended Marena. I had to order three sizes, as my surgeon's office failed to tell me to account for post surgical swelling. On 1/11/25 I first ordered two mediums. I only opened one package to see if it would fit which of course it did not. On 1/30/25 I then ordered two more in large and on 2/5/25 I also ordered an extra large just in case. The large size fit, so on 2/14/25 I returned the extra large and the unopened original medium one to get a refund. On 2/18/25 I received an email notifying me that the extra large one was refunded. When I replied to inquire why they were not both refunded as I returned both of them in the same package, I received an email in reply from ***** **** in customer service stating that they would not refund me for the medium as the package had been opened-- which I know for a fact it had not been opened!!! I actually would have preferred to keep the beige medium in fact, instead of the black--I was disappointed that I opened the black one by mistake. I called on 2/18/25 and spoke with ***** from customer service, she said that I would get a call back or an email the next day after she spoke with her supervisor which of course never happened. These are extremely expensive and I am furious that I was not refunded for both of the returns! I returned an unopened package, per their "strict guidelines", and they are refusing to give me a return. This feels like a scam at this point. So disappointed.

• Initial Complaint

  Date:01/05/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for two bras for my breast surgery and a pair of travelers leggings i paid ****** including two day express shipping since my breast surgery is next week january 8 my order was taking so long I looked on the shop app t9day noticed it said my order had been shipped back to marena and they havevnever bothered notifying me or refunding me npw I do not have my money or my items for my surgery this is the worst company ever dealt with so unprofessional I either want my itemscovernighted immediately or my ****** refund immediately

• Initial Complaint

  Date:04/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchasing for 2-day shipping is fraud. They do not mail your order until the 3rd day. I ordered on a Friday, paid for 2-day shipping and did not receive my order until the following Thursday. No reimbursement. They also market free returns but customers have to pay for returns.

  Business Response

  Date: 04/10/2024

  Good morning,  Ms. ******** order was placed on Friday, April 5th at 5:50 pm and our shipping was closed for the weekend.  The order shipped on Tuesday, April 9th as there is a processing time for orders as stated on our website regardless of any expedited shipping method   It also states to call ************* if an order needs expedited which allows us to reach out to our shipping team and advise of an ETA as our online website is unable to keep up with inventory as it changes continually.  Lastly, our website also states that orders ship Monday - Friday.   One of our ************* Representatives advised Ms. ****** of this when responding to her email regarding a refund of the shipping charge of $22.   

  At this time, we have processed a refund for the $22 shipping as a courtesy which can take 5-7 business days to be reflected to her credit card.   

• Initial Complaint

  Date:02/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Marena's return policy states "Due to government regulations, any Marena garment that has been opened or worn for any length of time cannot be returned unless defective"It does not cite a law, and no other company that sells compression, including those that accept health insurance, cite this law. This is not an ethical business practice and the statement doesn't appear to be factual. My doctor requires I wear these garments but it places and undue burden on me as their sizing measurements provided on their website aren't always accurate. There is no physical location or way to ensure proper sizing aside from trying on these garments. They apply this policy to both their compression garment as well as their normal (non medical) leggings.

  Business Response

  Date: 03/08/2024

  Dear Valued Customer,
  
  ********************** cares deeply about providing an excellent customer experience. We understand your concerns and would like to provide some insight into why we treat open or used products the way we do.
  
  Marena is a Class I medical device manufacturer. This means we follow the requirements established by the Federal Food, Drug, and Cosmetic Act, and *** regulations under Title 21 of the Code of Federal Regulations to ensure that our foundation of providing quality, safe, and effective products are met. Additionally, we elected to hold our quality practices to a higher standard through our continual maintenance of an ISO 9001 & ISO ***** certified quality management system. This helps us keep our products and our customers safe.
  
  Where the product is worn, even momentarily, or removed from its packaging, the regulations and standards we follow set requirements for how these products are handled. In an effort to maintain the highest integrity of our products, Marena maintains policies and procedures to eliminate the risk of a used, worn, or unpackaged product making its way back to us and subsequently to another customer. In an effort to minimize the likelihood a customer needs to return a product for improper fit or sizing, we encourage customers to consult with their medical provider and measure themselves to ensure appropriate sizing is achieved. In the event a customer may still need assistance, our wonderful **************** representatives are available through our website, by phone, or email. This information can be found at How to Wear Compression | Medical Compression Garments - The Marena Group, LLC  and Contact Us - The Marena Group, LLC on our website.
  
  We will use this valuable feedback to help continually improve the Marena experience for our customers. Thank you for your feedback.
  
  Very Kind Regards,
  
  Marena **************** Team
  

• Initial Complaint

  Date:02/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 pairs of leggings from The Marena Group (attached) and just received them and tried them on. I did not like how they fit, so I emailed the company to return them. I received an auto reply (attached) that seemed to indicate if I opened the leggings, they would not be eligible for a return because they are classified as a Class I Medical Device by the **** I went back to the website, assuming that I had just missed seeing the information. It is not listed at the top of the landing page (*********************************), it is not listed on the page of the item I bought (*********************************products/me601-compression-leggings?_pos=1&_sid=506c1f634&_ss=r), nor is it listed on the cart or checkout page. It is not listed anywhere on the shipment packaging or the packing of the item itself. It is ONLY listed when you click on "Terms of Use" (*********************************pages/terms) at checkout. Just like many websites, you have to check the box that you have read the terms of use. The return policy is item #9 in the sea of legalese - but then you need to click on the link within the *** to take you to the "policy" (*********************************pages/shipping-and-returns), and THEN you need to read through the entire return information section to find ONE sentence that states this obscure rule (within a paragraph about flaws/defects). As a consumer, I understand that I should be diligently reading every company's terms of use, but as a frequent online shopper, I know these are always full of legalese that laypeople can't understand, and I clicked on it without reading, as I am sure the majority of their customers do. When I ****** their company, most reviews say the same thing, and when I spoke to a supervisor on the phone, she told me she can't make an exception because people call "all the time" asking for this. I am so frustrated that this company is able to hide behind this rule and not refund their customers' money. I hope that you can help not only me, but future customers of Marena.

  Business Response

  Date: 02/06/2024

  Our Returns Policy can also be located on the website, ***************************************************************** states that merchandise may be returned in original unopened packaging for a refund within 30 days of receipt.  The *** who initially assisted ********************** when she called to request a return authorization for both garments purchase, explained our policy for the open item and that it was not eligible for return or refund.   She stated we could offer a store credit towards another purchase; however, no amount was provided as ********************* wished to speak with a supervisor as she wanted a full refund. As a team lead, I, ****************, created a return label for the unopened item which was emailed today and explained how we cannot accept the open garment back which is a strict policy we adhere to as our garments are classified as a Class I medical device.  I also stated we could offer a coupon in the amount of the opened garment that cannot be returned, as a courtesy; however, she wanted a refund as an exception to our policy.  She stated her dissatisfaction and unhappiness with our policy and the call ended.
  
  

  Customer Answer

  Date: 02/06/2024

   
  Complaint: 21239189
  
  I am rejecting this response because:

  Marena is not addressing the real issue, which is that their "return policy" is:

  1. OBSCURE AND ATYPICAL: I have purchased "medical grade" compression leggings from another retailer, and they are able to accept returns.  I have purchased Marena leggings from Amazon, and they accept returns.  

  2.  HIDDEN: In order to find it, you have to click a link, scroll through pages of legalese, then click on another link, then find the ONE sentence in the middle of a paragraph about flaws/defects in the manufacturing.  

  3. DECEITFUL: If Marena wanted their customers to know the policy, they would put that one tiny sentence IN RED on their checkout page, and put a sticker on the outside of every pouch: "If pouch is opened, item will be ineligible for return.".  When I spoke to the supervisor, she told me that she could not make an exception for me because of how many calls they receive every day asking for the same thing.  After all these calls, and all the negative reviews online and on the BBB, why wouldn't they address this unless they truly didn't want people to know.

  4. POSSIBLLY INACCURATE and ILLEGAL: This morning I contacted the medical device department of the *** and am awaiting their response.  *********** is basing a LOT on the ***, so I would like to hear what the *** says.
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/13/2024

  Good afternoon,  A refund has been processed on February 12th for the unopened item which was returned for a refund - Credit Memo ***** dated 2/12/2024 in the amount of $116.80.  The refund should be reflected back to your credit card on file within 3-5 business days.  Please note our return policy can also be located on the website, *******************************************, which shows the most common questions our customers have when ordering which again explains that open garments are not eligible for refund as well as our shipping policy. Our return policy can be located in multiple locations on our website; therefore, we are unable to provide a refund for the open garment.      

   

  Customer Answer

  Date: 02/13/2024

   
  Complaint: 21239189
  
  I am rejecting this response because I am not sure why the company is including information that is unrelated (reimbursement for another item, which is not the focus of this BBB complaint).  They also state that the return policy can be found in multiple locations on their website which is completely false.  I need a refund for the item that I originally asked about.  *********** is not responding to my concerns!  They just keep repeating their return policy, which I have stated is obscure, atypical, hidden, deceitful and possibly inaccurate and illegal.  ************ should not even be in business with these practices

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an abdominal surgery that requires a compression garment. (I am a nurse) A coworker of mine recommended this product and company. I ordered a size small (I am usually an XS) (I did the measurements according to their site) and ordered the small. Since I am a nurse I had undergarments on (AKA underwear that were thin and protective for trying on the garment. I tried it on and it was too tight. I also did not like the crotch part as it is stiff and too wide. I reached out to the company to return it/exchange it and they responded with this email ***************** <*********************************>5:20AM (6 hours ago)to me Thank you for your response. Please review the Marena Return + Exchange policy listed below for any questions. Due to government regulations, any Marena garment that has been opened or worn for any length of time cannot be returned unless defective. So now what am I supposed to do??? How else would I know if it fits or not. This is ridiculous that an ONLINE purchase can't be returned as well as I am recovering from surgery and need a proper garment.

  Business Response

  Date: 02/08/2024

  Marena's Returns Policy can also be located on the website, *********************************************************** which states that merchandise may be returned in original unopened packaging for a refund within ************************************************************************************************* line with *** and ISO requirements. Our return policy is also stated on the *** page, *************************************************; The customer service representative did offer **************** a 15% off discount towards another online purchase after explaining Marena's policy.  Unfortunately, we are unable to provide a refund for open garments and do not offer exchanges as the item cannot be returned to stock.   

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21238301
  
  I am rejecting this response because:

   

  Your representative did not offer me 15% off for next purchase and nor would I pay more than 50% since the original item can not be worn and paid 125$ for it.  You offer a buy one and get your second one at 50% off.  So, 1) your representative documented incorrectly about the 15 percent off and secondly that is such a second slap in the face to the original. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please be advised I purchased a surgical garment that was well over 100 dollars and when I received the package in the mail I saw the packet was open upon review of the garment I saw that it had fine holes with one very visible. I contacted the company the same day but I didn't get an immediate response. I continued to reach out but to no avail nothing. I continued to reach out and I finally received a response but the issue was never resolved. I am asking for your assistance to resolve this matter.

  Business Response

  Date: 10/30/2023

  Marena did receive the emails from the consumer in July. We did not receive photos of the garment the consumer deemed as defective. We will need the photos of the garment and photos of the packaging with the SKU/LOT# from the back of the packaging for our ***************** Team to review. This information we are requesting can be sent to the email address the consumer has used to previously respond to Marena. 

  Customer Answer

  Date: 10/30/2023

  Good Morning 

  Please see the email proof reflecting 5 attached pictures.  I have one more to provide which I have to attach to another message because your *** is 5.

   

  Thank you

  Business Response

  Date: 11/01/2023

  The customer has provided us with the photos of the defective garment as requested. A refund of $105.40, less shipping charges, was issued today, November 1, 2023. 

  An email confirmation was sent to the customer to advise of the refund back to the original method of payment. 

  Customer Answer

  Date: 11/01/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i (unfortuantely) ordered a compression vest with 3/4 sleeves directly from marena. WHAT A MISTAKE!! these can be purchased on amazon with the ability to return but if you buy direct you are out of luck when your garment arrives & doesn't fit. i used the measurements provided at marena's site but my garment actually had different measurements on the package it arrived in. obviously, because this is what people do, i opened the package & of course, the garment didn't fit. the company is lying about there being a government mandate that prohibits them from doing returns/exchanges on "medical garments" if a package is opened. you can obviously see when a garment has not been worn. they're just stealing money. customer service said someone will call me back. i'm still waiting. i'm going to dispute the charge on my credit ******** suggest everyone do the same instead of letting them rip you off. btw, 6 years ago i had to exchange a marena compression garment because it wasn't sized properly...i went through a store & guess what? they exchanged my garment for the correct size. so were they breaking the law? doubt it. please do not support this company!!! all transactions/communication has been between 9/22/23 & 9/27/23.

  Business Response

  Date: 09/29/2023

  ********************** placed her order online for a compression garment with Marena on Monday, September 25, 2023. The order was shipped via ***** and delivered to her location on Wednesday, September 27, 2023. All Marena customers are asked to measure themselves for accurate measuring prior to selecting the garment (s) of their choice. There is a sizing chart that the consumer can view and select the correct size for the garment of their choice for each Marena garment. 

  Marena's Return policy is listed on our website under 'Sizing Information' and 'Return + Exchange'. Our policy states: We guarantee all garments to be free from manufacturing flaw or defect prior to use. Due to government regulations, any Marena garment that has been opened or worn for any length of time cannot be returned unless defective. Please call ************* at (toll free #) immediately to report any defects." 

  The same information regarding *****'s Return policy is listed in Marena's FAQs: Products can be returned in original, unopened packaging withing 30 days of the purchase day. 

  Customer Answer

  Date: 09/29/2023

   
  Complaint: 20671271
  
  I am rejecting this response because: the sizing on the package is different than the sizing on their site AND there is no government LAW stating they cannot exchange garments.  they are not telling the truth. they are trying to avoid giving customers exchanges/refunds and believe using this government fraud statement will shut off any future complaints regarding their shady practice. they also didn't address the sizing issue in their response.  why? they sold me a compression garment with sleeves...on their site the sleeve size i would use is 10 1/4 (S), the small vest/sleeve has a bust size of 36 (also fine for me) they do NOT provide specific sizes for the vest/sleeve garment. they have sizing for a womens recovery garment  & that has an arm size but they do not state the band size (27) which makes this garment smaller than small. the only way to see if the garment will work is to open the package & take a look.  once you open the package you supposedly cannot return garment according to the law?  this is untrue. this has nothing to do with a government regulation.  they also sell shapewear & sportbras.  what they sell is no different than what retailers sell in lingerie departments for shapewear.  the wrong size i ordered  is their fault , it's because of their faulty sizing online & i want my money refunded.
  
  ****************************************************

  Business Response

  Date: 10/05/2023

  We have received your product inquiry and appreciate you bringing this concern to our attention.  We understand how purchasing a product and having it not meet your expectation can be frustrating and regret any inconvenience this may have caused. We see that you purchased your garment on 9/25/2023. We definitely could have aided you in making your size selection. On our website, we do have a section specifically for sizing and related information. This section is there to provide guidance on what to expect when choosing the correct size for your medical grade compression garment. In this section, *********** out that our garment sizing will be different than the sizing you may use for shirts or pants so following our measurement guidelines is critical in choosing the best garment size for optimal performance. The sizing provided on our website is the same sizing that is on the label of the garment so that we can provide consistency with our sizing measurements. If additional information is needed or if you have any questions, we also encourage that you contact our customer care team who are more than happy to assist you with any sizing inquiries you may have. As stated on our website, Marena products are medical devices.Because of this, we are held to a high standard of government regulations that we comply with. We take patient safety very seriously. Therefore, we can only accept back unopened product to ensure the safety of our products and the patients that use them from any potential biological hazards. Marena products can only be purchased online, through an approved reseller or distributor or they can be purchased through a healthcare provider. Marena products are not sold in brick-and-mortar stores and cannot be returned or exchanged in this manner. We are committed to ensuring that we resolve your issue and answer any questions that you may have. Please contact our ************* team at ************ and they will provide you with further assistance for resolution.
  
  Thank you.
  

  Customer Answer

  Date: 10/05/2023

   
  Complaint: 20671271
  
  I am rejecting this response because: they are being deceitful about the sizing and their return policy siting government regulation is untrue.  this item is sold on amazon & it is returnable there.  also, i did purchase one of their garments previously from a brick & mortor store & the sizing was off & i exchanged it with the store.  this business is hiding behind "government" to sell items with an unrealistic return/exchange policy.  the sizing on this garment, the band size, is mentioned NOWHERE on their site & the arm sizing, listed on their site, would lead me to purchase a small (which i did) & it doesn't fit.  they think they can steal consumer dollars by pretending the government will not let them exchange/return garments that have a broken seal on an envelope, i.e. garments that have NEVER been worn, just removed from the package to check the size.  these people are thieves & i hope all consumers that have been ripped off by this company file complaints with the BBB & their credit card companies.  i have this charge currently in dispute because i bought an unusable product DUE to the sizing they have listed at their site.  the lies about the government prohibiting them from acting like a responsible company are just disgusting. 
  
  ****************************************************

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a compression garment off Marena's website. I spent over an hour getting my credit card to work because it kept declining on their website for reasons unknown to me. After finally resolving the issue, I noticed in the confirmation email that the garment I purchased was in the wrong color (the name of the item indicated black, but the color of the garment was **** in my shopping cart). Within 5 minutes, I called Marena to cancel my order. I got sent to voicemail, so I left a message. I followed up with an email. They shipped my order without even reading the email or checking their voice messages. They offered me a shipping label as a "one-time courtesy" to return the garment. I then returned the item using the shipping label. When my refund came, I saw that they only gave me a partial refund and still charged for the shipping. So much for "one-time courtesy"! This company has the sloppiest business model and worst customer service I have ever seen. If I knew that they were going to cause me so much hassle, I would have gladly purchased from another company. I highly suggest never purchasing directly from this company's website.

  Business Response

  Date: 09/25/2023

  ****************** placed her online order with Marena on September 7, 2023 and the garment was delivered to her ship to address on Monday, September 11th. She did send an email to our ******************************* email address, requesting to cancel her order. ****************** was advised that once an order has been placed, Marena is unable to cancel nor make any modification to an order.

  As a one-time courtesy, a prepaid ***** shipping label was emailed to ******************, at no cost to her, to have the garment returned back to Marena. The garment was returned, and she was refunded for the cost of the garment, $113.94, minus shipping cost on September 18th. 

  Per Marena's Return policy: "Credit will be issued based on the invoice amount for the value of the merchandise only, less any applicable shipping fees."