ComplaintsforAmerica's Best Contacts & Eyeglasses

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I purchased contact lenses for my daughter on December 18, 2021. The package arrived severely damaged today. I contact the phone number included in the package and when I called, I was told I would have to return to the store (30 minutes away), wait in line (usually 30 minutes or longer in ********, **), and order them again. This would mean I would have to wait another 10 days or longer. When I said it was unacceptable, the person said hold on and transferred me to the store (didn't even tell me). The person at the store was not equipped to handle a damaged package and said a manager would return my call. Unacceptable customer service and they have already taken my money out of my bank account. They are stealing right now.

  Business response

  02/07/2022

  Dear *******************,
  
  This is in response to BBB Case #******** filed by ************************* in regards to the issue with his daughters contact lens order. We apologize that the contact lens order somehow got damaged during shipment which was clearly seen in the pictures he had provided.  ******************** had called in stating that we sent him a damaged product which he was informed that we would replace the product,but the policy is that once a product gets lost or damaged in the mail we require that the replacement gets sent to the store. The reason behind this is to ensure the customer receives the replacement product without further problems and so they can turn in the damaged product.  ******************** did not want to do this due to the  inconvenience it would cause him because of the distance they lived from the store, so his complaint was forwarded to the District Manager.  At that point the District Manager, Megan,reordered his daughters contact lenses and had them shipped to their address without requiring him to return the damaged product.  She also informed him that they will honor a 20% discount off of their next purchase.  It is our understanding that this situation was addressed and resolved already by the District Manager.  Please feel free to contact me, if I can provide any further information.
  
  Sincerely,
  ******
  Customer Care

• Initial Complaint

  02/02/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I told the young lady when I ordered my eyeglasses, I wanted transition lens with scratch resistant. The young lady said the transition lens come with anti-glare and scratch resistant. I called America's Best and asked if that is what I got, it was not. I got the anti-glare and scratch resistance. The lady that answered the phone said I could bring the eyeglasses back and pay the difference. I hung up.

  Business response

  02/08/2022

  Dear ************:
  
  In response to the BBB complaint filed by ***************************, complaint ID# ********, please know that this complaint has been amicably resolved. The vision center manager has contacted the customer and corrected Mr. ****** lens order upon his returning to our vision center. The initial order was refunded and a new order was created with the correct eyeglass lens options ************** was interested in. There was a $30 price difference and the customer has paid the lens upgrade fee. At this time the new eyeglasses are being made and ************** will be notified once they are ready for pick-up.
  
  We would like to thank ************** for reaching out to ************* about his concerns and we truly appreciate his patience, as well as his patronage.If he has any further questions he may contact ************* directly at:**************.
  
  Thank you for your time and mediation.
  
  Violet
  ************* 

  Customer response

  02/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  01/18/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  America's Best Contacts & Eyeglasses have charged myself and wife for services not requested. At no time did they notify us that there would be additional charges that we need to agree to. They just let you know after the fact that insurance will not cover certain things and that you need to pay for them. I was charged $39 and my wife was charged for $39 for services we did not request. They were very rude and could not articulate well why we were being charged. I ultimately spoke to someone outside of the company and they explained it was for retinal imaging. At no time did they ask if I wanted to pay for that. I would of turned it down. They refuse to offer any refunds.

  Business response

  01/24/2022

  Dear *******************,
  
  In response to the BBB complaint Case # ******** filed by *******************, I have discussed this matter with the store manager ********. I apologize for the service Mr. and *************** received at our store and, this matter has been addressed. Unfortunately, Mr. and *************** are not able to receive a refund for their exam because services are rendered by the doctor. If I can be of further assistance, please feel free to contact me.
  
  Almanda
  Customer Care

  Customer response

  01/26/2022

   
  Complaint: 16475962
  
  I am rejecting this response because: the vendor has not been willing to address the issue.  I will be filing a dispute with **** if they are unwilling to resolve this matter.
  
  Sincerely,
  
  *******************

  Business response

  01/27/2022

  Dear *******************,
  
  In response to the BBB complaint Case # ******** filed by *******************, I have discussed this matter further with the store manager ********. ******** has processed the $39.00 refund for Mr. and *************** back to the original *********** number ending in ****. If I can be of further assistance, please feel free to contact me.
  
  Almanda
  Customer Care

• Initial Complaint

  01/18/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On December 24, 2021, I had an eye exam scheduled with ********* Best in *********, **** on ***************. I ordered the glasses, paid for them and a few days later, my wife realized that we had vision insurance through her workplace. I called America's Best in ********* and explained to them what was going on and asked if there was any way that we could run the entire purchase (exam, glasses, etc) through the insurance. The lady I spoke with stated that when the glasses arrived and I picked them up, they would run them via the insurance and I would be refunded an amount, which was going to be close to 70% of what I had just paid. This was not a problem because I completely understood that I had already paid for them and a refund would have to be issued. The day I picked up my glasses, which BTW, NO ONE ever called me to tell me that they were even in, I talked to the ***************** behind the counter and he said that they could not refund the money to me because it would be considered insurance fraud since I purchased the glasses in 2021 and it was not 2022. NOTHING has changed with the vision insurance and I was told that I would get the money refunded to me! Now they are telling me that they can't do this because it is insurance fraud? How can this be insurance fraud? We are talking a week difference from the time the eye exam was performed to the time I picked up the glasses and now they are telling me it is insurance fraud? I want the difference refunded to my account, as promised because this is not insurance fraud. This is a matter of someone being busy and not wanting to take the time to handle the paperwork and issue me a refund.

  Business response

  01/20/2022

  Dear *******************,

  In response to the complaint# ******** filed by *************************,we truly apologize for his experience at our vision center. This customer also sent us an email about this complaint and I responded by to him on 1/18/22. I advised that I spoke to store the store manager ***** and it is NOT insurance fraud for what hes asking the store to do. I apologized for the misinformation from our store. The manager ***** would be contacting him to get his insurance information to correct his account and process the refund. If he prefers, he can return to the store and ask for ***** for assistance regarding this matter.This was definitely a training issue at our store which has been addressed.Once again, we truly apologize for ************** experience at our vision center.Please feel free to contact me, if you have any further questions or concerns.

  Sincerely,

  ******
  Customer Care

  Customer response

  01/22/2022

   
  Complaint: 16475042
  
  I am rejecting this response because:  I spoke with ***** two times on Friday, Jan. 21, 2020.  She stated that she could only offer me a $20 difference on the glasses and said I needed to call my insurance company because again, the glasses were purchased in 2021 and it is now 2022 and with it being two different years, even though nothing had changed with my insurance information, there was nothing that she could do.  On the second phone call from *****, she advised me that "she had a witness" to our earlier conversation and everything that I had said was wrong or I didn't hear correctly.  I can hear just fine!  I was told once my glasses came in, that they would honor my insurance and refund the overage.  Now, according to my insurance plan, I only pay $10 for the exam and $25 for materials on glasses.  My card states nothing else!  Therefore, you still owe me approximately $200, which is the amount that I overpaid!  I am honestly not asking for something for free!  I am wanting what is mine and what was PROMISED to me by your employees!!  BTW:  ***** could use some serious coaching when it comes to being a manager.  She was rude and very unprofessional.
  
  Sincerely,
  
  *************************

  Business response

  01/26/2022

  Dear *******************,

  This matter has been resolved. I spoke to ************** yesterday and apologized for his entire ordeal at our vision center. I explained that I spoke to both the store manager ***** and the manager in our ************************ He has VSP insurance which is considered 'out of network' at our vision centers and they have very strict policies. The benefit coverage that he's referring to in his complaint are 'in network'. He has a better chance for a higher reimbursement if he submits a claim for reimbursement himself. Our store can refund/rekey using his insurance but because we are out of network, he would not get the same benefits. Customer agreed to file and will contact me if needs any further assistance.

  Sincerely,
  
  ******
  Customer Care

   

  Customer response

  01/26/2022

   
  Complaint: 16475042
  
  I am rejecting this response because:

   

  I sent ****** an email earlier this morning.  This is not acceptable.  After being accused of being a liar, not having numerous emails answered, being told two different stories and then being told that I have to take this issue to my insurance company when they are not at fault, is not acceptable.

  I am requesting a full refund for the entire amount that was spent and I am requesting that it be refunded to my bank card immediately.  This has to have been the worst place for customer service and until I receive a full refund, it will be  not be taken care of.
  
  Sincerely,
  
  *************************

  Business response

  01/27/2022

  Dear ************:
  
  Once again, we are responding to the complaint filed by *************************. Please know that we have been in direct contact with ************** to discuss his complaint in detail. The manager spoke to him directly on 1/21/22 and I spoke with him on Tuesday 1/25/22 to go over his options again due to having VSP which has strict rules. We have also responded to numerous emails sent by either him or ***************.
  
  I explained in detail to ************** that VSP is very strict and they will only speak to the customer. We could refund/ rekey but he would have to cancel the authorization for 2022 and he would NOT get the same reimbursements if he would submit the claim himself for 2021. His refund from us would not be $200 that hes requesting in his complaint. We are OUT OF NETWORK therefore the benefits that he referring to are IN NETWORK ($10 exam, $25 materials). ************** fully understood and informed me that he prefers to submit his receipt to his insurance (VSP) for a higher chance of reimbursement.Since we are out of network, he may end up getting a lower reimbursement or owing if we submit for him. At this time, we would prefer to correspond directly with our customer, ************** only, and not with ***************, as this is causing some confusion with responses from her compared to **************. Our intention is to assist the customer and to make sure the customer has a clear understanding of the proposed resolution in regards to his Better Business Bureau complaint. I apologized to ************** for his experience and for any confusion.I assure you that we are trying to resolve this issue and not cause more frustration. Per the latest email sent by ***************, she has instructed us not to call them.
  
  If ************** has any further questions at this time, he is welcome to contact me directly at: ************************.
  
  Thank you for your time and mediation.
  
  ******
  Customer Care 

  Customer response

  01/27/2022

   
  Complaint: 16475042
  
  I am rejecting this response because:  I, ****************************, am declining this and I stand behind what my wife has sent to you.  I want a full refund for the amount that was spent.  At this time, our insurance company is not even involved, so this has absolutely NOTHING to do with them.  I am demanding a full refund from your company due to the way that I was treated by your store manager, ***** and by the many emails and different stories that are being told.  As my wife explained before, we want a full refund for the entire amount that was spent in your eye exam facility.  This, again, has nothing to do with the insurance as they are not even a part of this claim because nothing has been submitted.  After careful consideration and after speaking to my wife and going over everything that has transpired since day one, the only solution that I am even interested in is a full refund for the entire amount that was charged to my credit card that day.  I do not care if you have to rekey or refund or whatever it is that you have to do.  It was insinuated that I was a liar and trying to commit insurance fraud and for those two things alone, I am requesting a full refund.
  
  Sincerely,
  
  *************************

  Business response

  01/28/2022

  Dear ************,

  I just replied back to customer's email advising that I just got authorization to refund his order. I've already contacted the store manager ***** and she will apply the refund back to a Mastercard ending in **** for $229.95 today. Please allow **** business days for this credit to appear in his account. Please let me know if you have any further questions or concerns.

  Sincerely,

  ******
  Customer Care

  Customer response

  01/28/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went in for a contact lenses exam. I was told to wait 6 weeks. I then called and they told me to pick up the lenses. They told me the doctor was out of the office and that I should just call and tell them the lenses are ok. I calls back and informed them that they were. I then called later to get the prescription and they informed me thats I did not have one. That I was refunded for my exam and that they do not have a doctor in the office. I asked that the receptionist send me an email of what she stated. Then she told me the doctor that I had moved to the *************** I called the office and the receptionist informed me that I have to take another eye exam and pay for it.

  Business response

  01/19/2022

  Dear *******************,
  
  In response to the BBB complaint ID: ******** filed by Brookelynne ********. I do apologize for any inconvenience this may have caused the customer. Customer had her contact lens exam done on 06/15/2021. Patients must return for the follow up appointment within 45 days to get a finalized prescription. Per our records, ********************* never called to schedule a follow up appointment. The doctor was at this location until the end of October and then he was transferred to the *******, ** store which gave the customer plenty of time to come in for the follow up appointment. I have contacted the *******,** store where ****************** works. Unfortunately, too much time has passed and he cannot finalize her prescription. Therefore, there isnt a prescription to give. The customer would need to have a new contact lens exam. I have documented her concerns and this matter has been addresses with manager ****.Once again, I do apologize for any inconvenience this may have caused. I can offer the customer a 20% off voucher for any future purchases with a valid prescription.If I can be of further assistance, please feel free to contact me.
  
  Best regards,
  
  Zerina
  Customer Care 

  Customer response

  01/19/2022

   
  Complaint: 16458662
  
  I am rejecting this response because:

  I was told my lenses would wake 6 weeks to come.  I was called to pick up my lenses and the doctor was not available when I picked them up they stated he would be out.  I was told to take the lenses home and notify them Id they worked for me which I did.  I was never told to schedule a new appointment.  As of now the office is refusing to release my glasses proscription for me to obtain glasses.  They are transferring me all around and not they are stating the fax machine does not work.  I do not have control over how haphazard this office is run.   
  
  Sincerely,
  
  Brookelynne ********

  Business response

  01/25/2022

  Dear *******************,
  
  This is in response to Complaint: ******** filed by Brookelynne ********. Once again, I do apologize for the inconvenience this may have caused. There is no prescription to release because there was no follow up appointment. The doctor is the only one who can release a prescription and he stated that ********************* needs to have an entire new exam because too much time has passed. ********************* never even paid for a contact lens exam. The contact lens exam is $89 and the store did not charge her for the exam as a customer courtesy. The customer paid for an eyeglass exam on 10/26/2020, however on 06/15/2021 when she had the contact lens exam she was never charged. Unfortunately, there is nothing else we can do regarding this matter. Customers concerns have been documented and addressed.
  
  I spoke with manager ***** regarding the eyeglass prescription. She stated that they were having some issues with the fax machine. However, they were able to resolve it and fax the eyeglass prescription to *************** Optical Center. If I can be of further assistance,please feel free to contact me.
  
  Best regards,
  
  Zerina
  Customer Care 

  Customer response

  01/30/2022

   
  Complaint: 16458662
  
  I am rejecting this response because:

  This company had repeatedly denied me access to my records for my glasses as well as my contact lenses prescription.  First off my lenses are very special and it took them 6 weeks to come in.  I was advised to pick them up and they told me to just call in and confirm under no circumstances was I advised for a follow up visit.  When I called in to get my prescription I was informed that the doctor was transferred to another office and they were having issues with that office.  The last manger that I was in contact with no longer works there and there further complicating issues.  I did not drop the ball it was the office.  I should not be held liable for their mistake.  I could not get my glasses prescription filled in a timely manner and so I had to cancel trips and plans that were arranged causing me stress and debt.  The office refused to send my over the information to *************** saying the fax machine does not work.  This I had to call the customer service phone number and speak to a manger days later.  Then they attempted to fax the prescription to my cell phone I had to call numerous times to get it corrected.  This is beyond an inconvenience and I should be compensated for all the issues.  I will also be contact the ******* board or optometrist to get some resolution  as this seems too many issues with this company.

  
  Sincerely,
  
  Brookelynne ********

• Initial Complaint

  01/13/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went to America's Best in ********** to buy a pair of prescription glasses on 12/20/2021.This is the second time I go, so they had information about my previous health insurance. The second time I went, I had ********* which paid for my glasses. My former insurance, with Anthem, was no longer active.However, last week, I received a **** from Anthem, requesting I pay ****** J, ******, manager at America's Best, payment of $104.95 for the glasses which ******** had already paid for.I find this behavior unacceptable.Of course, I will not pay this amount because it has already been paid by my health insurance. And this business has lost a customer. But innocent people should be warned of this ********.

  Business response

  01/19/2022

  Hello, 

  ************ was seen in May and in December for services.  The May claim was paid.  The December claim is pending a different insurance plan.  The corporate billing office was contacted on 1/18/22 and advised to **** the correct plan.  At no time did our office send a collection notice to ************.  The current open claim for December is pending at the correct insurance now.  My apologize for the inconvenience and my gratitude for helping us get the correct information for the December claim.

  Best, 

  ****

  Customer response

  01/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Resu ***************************

• Initial Complaint

  01/05/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  12/10/21, had scheduled appt with Americas Best ********************************* **********************************************. When scheduling my appt I inquired as to if my insurance was accepted, VSP. Rep asked for my member number, put me on hold and then came back and told me yes, we do take that insurance. Went to my appt at 1:00 for a contact eye exam. No further questions were presented to me about insurance etc., was called back to the office for my appt. Dr. ********************** O.D. was the Optometrist performing the exam. My exam with her lasted maybe 3 - 4 minutes. She placed two different slides in for me to compare which was better and my exam was then over. Unfortunately, I have been wearing contacts for over *********************************************************************************************************************** my eye to check, vision, fit, etc. How can you do a correct contact exam and not examine the eye with a contact in tact. No dilation or any correct exam procedures were performed from this location. I then was asked by the Optometrist if I had my previous prescription, I showed her my prescription, she then attempted to copy that script for me to fill. I have attached the script I gave her and the one that she in turn gave me. I was given the wrong script, Toric Lenses, I wear Multi-Focal for Astigmatism. Really sad when a professional is unable to even copy correct information. Americas Best wants no part in the doctors exam portion of this issue. The optometrist is working out of Americas Best facility, seems they should have some ownership with the partnership. Americas Best, gave me them wrong info. concerning my insurance, they knew that is was not accepted, but refused to tell me. I was charged for services not received, Contact Exam. I live in ******* **, going back to *************** is more than a hassle. I would like full refund for all services and most of all, VSP contacted and all charges removed from insurance.

  Business response

  01/07/2022

  Dear *******************,
  
  This letter is in response to the complaint filed by *************************** case #********. I would like to apologize for any inconveniences this may have caused ********************. Ive discussed this matter with the store manager *********. Unfortunately, we are unable to refund for doctors services rendered, which is the exam fee. However, we are able to refund ******************** for the contact lenses. Please advise ******************** to return to the vision center with the contact lenses and ********* would be more than happy to assist ******************** with the refund. Once again I'd like to apologize for any inconvenience. If I can be of further assistance, please feel free to contact me.
  
  Thank you,
  Chayla                

  Customer response

  01/10/2022

   
  Complaint: 16388078
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Customer response

  01/18/2022

  I went to a location in **************** for reimbursement for my contact purchase.  I did not receive a refund for the eye exam I did not receive, my receipt also does not say anything about a third party provider for the exam, I paid Americas Best for the service.  They can keep that, I need my VSP benefits adjusted back to the way they were before visiting Americas Best.  They were not upfront and truthful with me in regards to not accepting VSP.  The store manager for Americas Best in Colonial Heights advised me that there store is always up from and honest with customers who have VSP.  Once my benefits are restored, I will be happy and have no further issues for the company. Thank you. 

  Business response

  01/20/2022

  Dear *******************,

  This letter is in response to the complaint filed by Mr. *************************** case #********. As previously stated, we are unable to refund ******************** for the exam because that is considered doctors services, and those services were rendered. To confirm, the store did refund ******************** for the contacts, and his benefits were reinstated with his insurance. If ******************** still needs assistance regarding anything with his VSP insurance company at this point, unfortunately he will need to contact VPS himself directly. Per VSPs policy, they will not speak to our company because we are considered a third party. Once again I do apologize for any inconvenience.

  Customer response

  01/20/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Drive almost two hours after being told my glasses would be there in less than a week. Ordered three pairs of glasses and now come to find out they are at the store but for whatever reason I cannot pick them up until after the 28th- with is over three weeks. And they are fully paid for! Wont allow me to cancel my order or ship to my home or a closer store! The manager ******** was quite rude to me on the phone - laughed and hung up on me!

  Business response

  12/17/2021

  Dear ************:
  
  In response to the complaint filed by *******************************, case # ********, we sincerely apologize for any confusion with your recent eyeglass order and for less than satisfactory customer service you have experience. Our records show the Ms. ********* eyeglasses have been dispensed to her within the standard 7 to 10 business days from the date of purchase. We regret to know if ******************** was told otherwise.
  
  If ******************** is not satisfied with her eyeglasses and if she would still like a refund, she may return the product within 30 days from the date of purchase, and we will gladly process a refund for her. The refund will be for her eyeglasses, less the non-refundable services rendered by the doctor- **** exam fees). If the customer has any further questions she is welcome to contact me at: **************.
  
  
  
  Thank you.
  
  *****
  Customer Care
  ******************** Best ********************** and ********************
  
  
  

• Initial Complaint

  12/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased eyeglasses on April 1 2021. I had to go back 4 times cause of everything from problems with the prescription to the anti scratch coatings failure. On my third trip, I was told that the extended warranty I bought was a one and done type of thing and because it was the third redo. I had to use the warranty. Moreover, I paid 225 and 90 to upgrade to the best progressive lens the second time. Come to find out on the third redo,I didn't get the best lens I paid for. Now on the fourth set of lens, they are becoming scratched again. Now I'm stuck cause I don't have the warranty anymore. I have to wait til April 2023 cause of my insurance to go elsewhere. With scratched lens. I'm on a fixed income and the money I spent isn't easily saved. I want my money refunded and them to recoup the insurance company so I can use the insurance elsewhere to get eyeglasses that I can see out of

  Business response

  12/16/2021

  Dear Ms. ****:

  
  This email is in response to BBB complaint filed by *********************************; complaint iD# #*********** regret to know that ********************** is dissatisfied with his eyeglasses. His eyeglasses were purchased in April and we have remade them three times since then.
  
  At this time, the store manager, ****, has contacted ********************** and they have discussed his concerns. At this time the manager has reordered his eyeglass lenses with a prescription that he was comfortable with. Once the new lenses arrive at the vision center, he will be notified.  
  
  If ********************** has any further questions he may contact the manager, or myself at: **************.
  
  Thank you for your time and patronage.
  
  
  Violet
  Customer Care/ America's Best ********************** and ******************** 

• Initial Complaint

  12/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was seen on December 3rd, 2021 for glasses and contacts. I was told by the eye doctor that she would be giving me a new pair of contacts to try with a finalized prescription for both glasses and contacts. When I was paying for my visit, two of the workers were making fun of a customer right in front of me because she took her prescription with her rather than buying glasses right then and there. Then, I was told my contacts had to be ordered. I paid for my visit and the woman just walked away. Didnt tell me we were done or anything. It has now been almost a week later with no update on my contacts. I called the store and was told that they have no idea where the contacts are and it is hard when people have hyphenated last names. I was told I would get a phone call back when they can get to it. This is absolutely unacceptable. I paid for a service that I have not received a product for.

  Business response

  12/21/2021

  Dear Ms. ****:

   

  This email is in response to BBB complaint filed by Madison **************************** complaint ID #********. We regret to know that ******************************* is dissatisfied with the service at the ******************,** vision center. We have addressed her complaint with the store manager, ********* and she apologizes for any lack of service and wait time the customer  has encountered. ****************-Stewarts contact lens trials are ready for pick-up at this time and our staff has contacted the customer to inform her several times.  Once she picks up her contact lens trials a follow-up visit is required.

  
  If ******************************* has any further questions she may contact the manager, or myself, for further assistance.  
  
  Thank you for your time and patronage.
  
  
  Violet
  Customer Care
  **************

  Customer response

  01/10/2022

   
  Complaint: 16346941
  
  I am rejecting this response because:
  
  Sincerely,
  
  Madison ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩