Reviews

Review Details

• Review fromKi F

  Date: 09/14/2023

  2 stars
  It was one of the doctors (I cannot remember his name sadly, and his name isn't on the site) and one of the assistants that caused me to rate 2 stars instead of flat out 1. They saved the visit. This was my first time going here. Had tooth pain near a past root canal. ************* had perhaps the most lacking bedside manners in all I've come across of every sort of doctor's ************ Just asking simple questions earned his ire. I just asked questions, didn't ramble or anything, just asking about my options and his tone became extremely hostile and agitated for some reason. The dental assistant got me another dentist, apologizing for the rudeness and it was a good thing because he could sense I was about to go off. The dentist who came to replace him was extremely kind and courteous, a far cry from **************. Front desk also unprofessional -- when a male worker could not get ahold of CVS to send my prescription, he decided he wasn't going to do his job and after trying two different CVS's and rudely stated "I can't just keep calling all these stores for you"?? He decided to not do his job that day and said that I just need to come back in the office if i wanted my prescription. I decided to deal with the pain and infection instead.Overall, this business was a waste of my time, gas, money and energy. It's clear that some staff and doctors are kind, but there are some that go against the vision this place wishes to portray and it ruins the experience for the ones who are actually nice. I don't believe ****************** presence among the staff is to the benefit of the dentistry's reputation, and neither are staff members who are not willing to do their jobs and get customer's prescriptions to their pharmacy. I would recommend this place as long as you see any other doctor and don't need a prescription filled, because you won't get help. As for me, I won't be going back.

• Review fromPamela L

  Date: 10/18/2022

  1 star
  I have been a patient of this place for years. I found myself needing to be seen for a cracked tooth in July 2022. You must pay your copay before being seen (which is fine). I give them my insurance card; benefits are confirmed, and I'm advised what my out of pocket will be for a crown (approx $700). I agree and the doctor ********* I'm looking at two visits, so I pay half the bill and the balance when the crown arrives. 3 months later they send me a bill...WTH! I go back and forth with a young lady from the practice. I hang up and call my insurance company and they advised me that there is no record of anyone calling to verify my coverage on the date of service however someone did call in August. The staff dropped the ball. I finally reach Ebony the Practice Manager who looks into the issue. **** calls back to apologize and is willing to put me on a payment plan and not send me to a creditor. I have worked really hard to maintain an excellent credit rating therefore I find myself having to pay an extra $449 dollars.