Flooring Contractors
SP Ortiz Flooring LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Flooring Contractors.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
SP ORTIZ FLOORING INSTALLED A NEW TILE SHOWER IN OUR MASTER BATH ABOUT 3 MONTHS AFTER IT WAS INSTALLED WE NOTICED THE **** WAS BULGING OUT IN AN AREA THAT WAS NOT ON A WATERLINE, WE IMMEDETIAELY STARTED REACHING OUT TO MR. ******************** , TOOK US OVER A MONTH TO FINALLY REACH HIM THROUGH INSTAGRAM BECAUSE HE WAS NOT RESPONDING TO ANY CALLS OR TEXT , WHEN WE FINALLY SPOKE WITH HIM HE STATED HE WAS IN ****** FOR A FAMILY EMERGENCY AND WOULD GET IN TOUCH WITH HIS TILE GUY, WHICH HAS BEEN MONTHS AGAO , HE STOPPED RESPONDING TO ALL CALLS , TEXT INSTANT MESSAGES EVERYTHING WE HAVE NOT USED OUT SHOWER IN A YEAR BECAUSE WE DO NOT KNOW WHAT FURTHER DAMAGE IT MAY DO . HE NEED TO FIX THE PROBLEM OR REFUND US THE MONEY WE SPENT OVER $5000Business response
08/29/2023
On the 24 of august I went out to mr. *** lets house and looked over the area of concern. In doing so I removed the area and found the problem and was able to fix it that same day. I had his husband ***** sign a paper saying that the problem was fixed and dated it. If any question or concerns you can reach out to me. I also have the form that he signed if you would like it I can send to an email any other concerns or question you can reach out thank you.Customer response
08/29/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.