Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please do not buy a home from peach tree builders group. You will be extremely upset and disappointed. Gas leak, breaker box smoking, roof leak, HVAC equipment faulty all in the first 2 weeks of being here. The warranty department is horrible you WILL be left paying for this mistakes and problems they do not honor warranties. Hands down the worst builder in *******. A lot of homes in the **************** are horrible and everyone complains about how bad it is right after closing. Peachtree said that everything was fine and we had no structural problems. we got an structural engineer out to and we absolutely do have structural problems on the whole second floor.

  Business Response

  Date: 11/27/2024

  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item.  In this particular case, we have attempted to accommodate the homeowner and we are working to effectuate the repair of any legitimate warranty item. Peachtree Building Group has sent a third party structural engineer to inspect this home. We have scheduled repairs with homeowner for Wednesday, 12/4/24.
  
  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by **************************************  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact Quality Builders ******************** since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22549716
  
  I am rejecting this response because:

  you send out ******* which doesnt know what hes doing and **** is a **** of all trades. The structural engineer even said he can not say what it is for sure without opening up the ceiling drywall. What are you coming to repair if you dont know what it is. The framers need to be out here to repair it not some warranty guy that knows how to do everything. I have cracks in most of my walls due to structural problems. You would think it would be a priority to fix these type of issues but everything is hurry up and wait. The structural engineer needs to be out he when the walls are opened up to see whats really going on and the framers need to fix it. We really like that house but we paid a fair amount for it and its not what we purchased the whole upstairs framing is horrible. The structural engineer also mentioned something about the load from roof to ceiling but kept it quiet. Very shady and patchy work kind of like a landlord would do in A rental home. Im working with a lawyer now to cover my side if its not fixed correctly.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 12/19/2024

  As previously outlined, we remain ready, willing and able to repair any legitimate warranty item and the necessary work will be completed as quickly as possible. If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact Quality Builders ******************** since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement. 

  Customer Answer

  Date: 12/19/2024

   
  Complaint: 22549716
  
  I am rejecting this response because: house is still not fixed completely. Peachtree building group waits until after there 1year warranty to respond to anything so they feel they dont have to deal with it. I will make a visit down to your corporate office. Horrible builder Im going to drag peach tree building groups name through the mud. I already spoke to fox 5 news and they came out to our home. Cant wait to let people know how you build homes. 2 years later is unacceptable to be fixing stuff that should have already been fixed within the 10 month warranty with the builder. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 years ago I purchased my Home that was built by Peachtree builders. At the time we were told once there was 80% occupancy in the community We would Be able to Run our own Association... It's been a year and they still have not released us from their ability to control what goes on here and the management company over us is not Being forth right in taking care of our concerns of safety in the community... Have made several attempts to contact both the Peach tree builders and ***************** without them returning our calls... Would appreciate their response... Sincerely *********************************

  Business Response

  Date: 07/25/2024

  Good morning this subdivision will be turned over to the community once phase 2 is completed. The builder(PEACHTREE BUILDING GROUP) has been waiting for approval from the(NEWTON) county to proceed. We look forward to finishing up and turning the community over once we get the phase completed. 

  THANK YOU

  *********************

  Customer Answer

  Date: 07/25/2024

   
  Complaint: 22011351
  
  I am rejecting this response because:  I have asked to be contacted with a phone call period. We have no knowledge of a phase 2 and where in our community. We were told it was at 80% occupancy and now you're saying there's another phase could you please explain. And why are those signs still out there saying you're selling when there's no units to be sold? You built a fence around The pool area that Is insufficient has been occupied by homeless people since they can jump the fence and have already put a hole in it. The property manager you have assigned to us does not contact us verbally either. We would like some resolve in a meeting to discuss these issues. Also there's a legal dumping being done at daily without any resolve in the back of our community...
  Sincerely,
  *********************************

  Business Response

  Date: 08/15/2024

  Our goal is to have happy homeowners but this seems to be a *** and County issue. The *** has sent a letter to All residents stating that the county is holding up Phase 2. The sign will remain until Phase 2 is completed Sales will change the wording. The Pool Fence wasn't install by the builder this would be a *** issue. The homeless and people dumping trash should be reported to the Newton County Sheriff Department. 

  Customer Answer

  Date: 08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home from Peachtree Building Group on June 16, 2023. When we did our final walk thru the day before closing on June 15, 2023, we noticed the cabinet in the master bathroom was damaged. We were also missing a shelf in one of our kitchen cabinets. The company made note of the issues and we were given a letter at closing stating both issues would be resolved. A couple of days after we moved in, we also noticed one of the kitchen cabinets was separating from the back corner. We notified the company immediately. They came out in October of 2023 to take a picture to see about resolving the issue. We have sent several emails over the last several months and the response we get is the cabinet company is hard to get in touch with. On top of these issues, we did our 10 month walk thru for our home warranty on April 16, 2024. Several issues were noted. As of April 23, 2024 we had not received any communication from the company about the issues so I sent an email to the warrant company. On April 24, 2024, I received an email from ******* in the warranty department saying she would discuss the issues with the company. As of May 8th, 2024 we are still waiting to hear from the company.

  Business Response

  Date: 05/19/2024

  I am writing in reply to your inquiry dated 5/16/2024 concerning the above homeowner.  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at their residence.  In this particular case, we are working with the homeowner and vendors to review and address the necessary items.  
  
  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by Quality *****************************.  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact Quality ***************************** since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement. 

  Customer Answer

  Date: 05/20/2024

   
  Complaint: 21687043
  
  I am rejecting this response because: After almost 1 year of back and forth emails, and 2 of their employees coming to my house to look at and take pictures of the cabinets, I have never been given this response from Peachtree Builders Group. On July 13, 2023 we submitted a repair ticket through the Quality ***************************** in regards to the kitchen cabinet. On July 19, 2023 we sent a follow up email to check the status as there was no response to the original inquiry. ******* with Quality ***************************** then responded back and said I have just spoken with the builder about the repair items. We are still working on having the appropriate sub contractors schedule repairs with you. The issue was brought up again at our 10 month walk through on April 16, 2024. We were told to email ******* pictures of the damaged cabinets which I did on April 23, 2024.  The response I received from ******* on May 20, 2024 is a builder representative or the manufacturer will reach out to you directly. They did give me the email to file a complaint so I will going that route. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 05/24/2024

  we have asked our new cabinet vender to schedule these repairs with the homeowner as soon as they can get the Materials. I have also asked Flooring, Drywall, Paint, to schedule 10 month repairs ASAP

• Initial Complaint

  Date:05/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New build home purchased from PBG on 31Oct22.Per builders contract, home comes with a 1 year warranty to workmanship. In the time we have owned/lived in this home there have been numerous workmanship issues from windows not opening (due to being painted shut), windows leaking, drywall cracks, interior trim work needing to be replaced, etc. The builder has repaired some of the issues, but we are still pending final resolution to the following:-kitchen backdoor (above the door) crown molding needs to be fixed properly and painted -Shrubs in the front of the home were damaged by the builders sub-contractors and these have not been replaced -drywall in bathroom was repaired by builders' sub-contractors but pending painting -All windows have been painted shut including the windows recently replaced by the builder due to severe leaks. Of note: when new windows were replaced, we were able to easily open the windows. Builders painters came to paint the wood windows and we are now unable to open the windows which supports the fact that the builders' painters are not properly painting the wood windows which leads to the windows being sealed shut. I have emailed the builders warranty representative multiple times and have yet to have a response back. Last email communication received from ***** was on 28Mar24.

  Business Response

  Date: 05/19/2024

  I am writing in reply to your inquiry dated 5/19/2024 concerning the above homeowner.  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at their residence.  In this particular case, we are working with the homeowner and vendors to review and address the necessary items.  
  
  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by Quality *****************************.  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact Quality ***************************** since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement. 
  
  

• Initial Complaint

  Date:05/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted a repair request back on October 10, 2023, about our windows not opening and closing correctly. I also submitted another request on February 5 and during the 10 month walk through on March 5. This is concerning as my children's bedrooms are upstairs and in the case of a fire, they could be trapped because the windows wont open. I have made 3 requests and six months later all our windows still dont open. Also, as part of our home warranty we get a 10 month walk through to identify repairs. We had our walk through on March 5 (8 weeks ago) and one repair has been completed. The drywall was repaired over four weeks ago but the touch up paint has not happened. I have reached out to multiple people at Peachtree Building Group and no one has responded. Below I have listed all the items to be repaired and status. Driveway -rising and falling (get with ****)- To my knowledge, **** has not looked at the driveway.Windows-hard to open and close. ******* came for a few hours. All windows have not been repaired.Siding both legs of the garage door wrap. Back of house above keeping room fascia- Not Repaired.10 Month Grout Not complete Blinds in ****- (Never worked) Not repaired.Missing hinge pin- Sons closet door- Not complete Crack back porch concrete (*******) Not repaired.Front Door- missing weather and wedge (*******)- Not repaired.Paint- Touch up after Drywall repair, caulk cracks in molding- Not complete.Cabinet- (upper, right of the stove), separating from the wall. Not repaired

  Business Response

  Date: 05/15/2024

  I am writing in reply to your inquiry dated 5/1/2024 concerning the above homeowner.  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at their residence.  In this particular case, we have completed some of the identified issues and we are working with the homeowner and vendors to review and address the remaining items.
  
  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by Quality *****************************.  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact Quality ***************************** since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement. 

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Peachtree Building Group (PBG) regarding ongoing plumbing issues in my newly constructed home in *********************************************, *********. We closed on the property in Nov '23 and have been experiencing challenges since. Prior to closing, an inspection revealed poor drainage in the toilets and slow drainage in the bath/showers, recommending evaluation by a plumber. Despite assurances from PBG that these issues were resolved, the problems persist. We have experienced toilets bubbling and sewer water backing up into bathtubs, along with water leaks from light fixtures and air vents causing electrical outages in our home. These issues pose health and safety risks to our household. C&T Plumbing, the subcontractor from PBG, has been to our home 6 times but has been unable to resolve the issues. They have made baseless claims that we are flushing baby wipes and cleaning wipes, which is untrue. Our infant's presence in the home is being used as "proof" of this and they have seen cleaning wipes in our bathroom. Our attempts to resolve the issue with PBG have been met with resistance. Despite a second opinion from a reputable plumbing company indicating significant issues with the plumbing system, PBG has refused to rectify the problems. The reputable company's assessment is that the plumbing issues are a combination of an issue with the plumbing ventilation system or something further in the plumbing system causing blockage, which is causing the backflow of sewer water, and plumbing pipes that are either cracked or improperly glued together, causing the leaks. They also dismissed the claim that wipes are causing a clog, stating that even if true, it would take an outrageous amount of wipes to cause the major plumbing issues we are experiencing. We are seeking assistance in finding a resolution to these critical plumbing issues. A satisfactory solution would involve PBG taking responsibility for the faulty plumbing and covering the costs of repairs.

  Business Response

  Date: 03/26/2024

  I am writing in reply to your inquiry dated 03/25/2024 concerning the above homeowner.  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at their residence.  In this particular case, we have attempted to accommodate the homeowner and informed her that we remain ready, willing and able to effectuate the repair of any legitimate warranty item, however the homeowner has maintained an unrealistic position regarding the cause of these issues.   
  
  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by Quality *****************************.  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact Quality ***************************** since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement.

  Customer Answer

  Date: 04/04/2024

   
  Complaint: 21484853
  
  I am writing in response to your recent communication regarding the ongoing plumbing issues in my home. Your assertion that you have made efforts to accommodate me and remain ready to repair any legitimate warranty item is both misleading and false.
  
  The plumbing problems in my home were documented prior to my purchase, yet you failed to address them adequately. Your subcontractors from C&T Plumbing have proven incompetent and unresponsive, repeatedly failing to resolve the issues. Instead, they have resorted to baseless claims, using common household items found in any home as so-called proof of our wrongdoing.
  
  Your warranty departments refusal to address the problem is based on these false claims, which is unacceptable. The suggestion that we are causing these issues by flushing non-flushable objects is absurd. If this were true, how do you explain the water coming out of our light fixtures and air vents downstairs?
  
  Your statement that I am maintaining an unrealistic position regarding the cause of these issues is unfounded. The evidence, including videos, clearly demonstrates that the problems we are experiencing in this new construction are not of our making.
  
  PBG and C&T Plumbing have not been ready, willing, and able as you claim. I am deeply dissatisfied with your response, as it fails to address the root cause of the problem and shifts responsibility away from where it truly lies. I demand immediate action to resolve these plumbing issues, which are a direct result of your companys negligence.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/26/2024

  As previously outlined, we remain ready, willing and able to effectuate the repair of any legitimate warranty item. At this time, we are working with the homeowner to resolve all issues.
  Hopefully, this will bring this matter to a successful conclusion. Accordingly, we request you close your file.

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21484853
  
  I am rejecting this response because: we are not prepared to close our complaint until two critical matters are resolved. Firstly, we have yet to receive reimbursement for the expenses we incurred due to the plumbing issues, despite submitting invoices as requested. This reimbursement is non-negotiable and must be resolved before we consider closing the complaint. Secondly, the drywall repairs remain outstanding, and we have not received any communication regarding when these repairs will be completed. This has been unresolved since April 25, 2024. The lack of follow-up is unacceptable and reflects poorly on your commitment to customer satisfaction. Furthermore, we are disappointed by the lack of acknowledgment or apology for the distress this situation has caused us. Your initial response was that we maintained an unrealistic position regarding the cause of these issues. You were all wrong. That was five months of us dealing with sewage backing up into our bathtubs, sewage backing up into our toilets, sewage running down the light fixtures downstairs in the kitchen, sewage running out of the air vents downstairs in the kitchen and powder room. You were wrong and we were treated terribly throughout this entire process thats still going on. We request a clear timeline for completing the drywall repairs, confirmation of reimbursement for our expenses, and a sincere apology for the negligent and disrespectful treatment we have endured.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the house August 2022. Since then I have had problems with my master bedroom cooling. I keep the blinds closed all day and 2 fans running all day. PBG has sent **************** out 5 + times and the problem continues to exist. The entire house will cool to 71 degrees with the thermostat on 71. The master is always considerably warmer. The person they keep sending out says that the vent is blowing cool air but the vent is not blowing out hard enough in that room. He moves the duct work around when he comes out and hopes for the best. He also said the unit should have been put in a different place to get better airflow in the master. I called a company out and they said the same. They also said that they should have installed a thermostat in the master. Along with adding air dampers. I had to pay the company a service call on a brand new house. I have attached photos showing that sometimes it cooler outside than in the master bedroom. Also they came out for my warranty review in Aug. The only sub contractors that showed up were the plumber (he didn't finish and didn't come back) and **************** that did NOTHING. None of the other issues I had were addressed. I reached back out to ***** to inquire as to what happen and I was ignored again. From the reviews online they have poor customer service and poor construction quality. Also accordimg to my neighbors the money paid to the hoa is not being used to keep up the common areas. The ****** have never been cut in a year. Only the grass is cut but not cut well. The photo I attached shows it's 70 degrees outside in top photo. The bottom photo shows it's 78 in the masterbedroom. This is with the a/C on 71. On a hot day it's unbearable.

  Business Response

  Date: 11/01/2023

   am writing in reply to your inquiry date 10/28/2023 concerning  ********************* and ***********************  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at this residence.  In this particular case, we have attempted to accommodate the homeowner and informed her that we remain ready, willing and able to effectuate the repair of any legitimate warranty item. At this time we are willing to send out our HVAC subcontractor again to review her concerns and to verify the system is functioning as required.  
  
  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by ************************* Corporation.  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact ************************* Corporation since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement. 
  
  
  

  Customer Answer

  Date: 11/01/2023

   
  Complaint: 20761127
  
  I am rejecting this response because: Again I reached out through email on Sept 18th 2023 to follow up on a warranty issue. I have also called several times and left messages. They have not reached back out to me. I don't know why they would be confused about me reaching out to you. What else am I supposed to do if they don't respond?!?!?! How can I move forward with anything if they don't respond. I am sick and tired of my electric bill being sky high and me being uncomfortable in a BRAND NEW HOME. If they have made a effort to reach out to me since Sept 18, 2023 please provide proof because that is unequivocally FALSE. Also the heating and air issue was just one that was not addressed. Example: The contractor for the roofers never came out or called me back. There was a entire list of items that were not address or scheduled to fix. It's not my job to continue to try and call with no response. It is there job to make repairs to a product that they sold. I will accommodate the contractors when they need to make the repairs. Their ****** reviews show I am not the only person with this issue.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 11/10/2023

  As outlined in my prior correspondence, we attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at this residence. We are working to coordinate a review of the homeowners concerns at this time.  
  
  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact ************************* Corporation since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  New construction. Incomplete repairs after warranty walk service. no response

  Business Response

  Date: 08/01/2023

  I am writing in reply to your inquiry dated July 17, 2023 concerning the above homeowner.  We attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at their residence.  In this particular case, we remain ready, willing and able to effectuate the repair of any legitimate warranty item and we are working to schedule this work with the applicable subcontractors as quickly as possible.
  
  In connection with the purchase of the home, the homeowner received a 10-year Limited Warranty Agreement issued by ************************* Corporation.  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact ************************* Corporation since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.  Therefore, I do not know why your department is involved in this matter since the homeowner has recourse under the Dispute Resolution Provisions contained in the Limited Warranty Agreement. 

  Customer Answer

  Date: 08/03/2023

   
  Complaint: 20324637
  
  I am rejecting this response because: I was contacted by them but nothing that was agreed by the warranty department of the construction company has been fulfilled. They came to my house in April of this year and we are in August and nothing of what has been agreed and indicated has been resolved. 
  Sincerely,
  
  ***************************

  Business Response

  Date: 08/11/2023

  As previously outlined, we attempt to satisfy all homeowners and remain ready, willing and able to repair any legitimate warranty item at their residence.  We are working to schedule this work with the applicable subcontractors as quickly as possible.
  
  If the homeowner believes that there are items subject to the warranty, which have not been corrected, they can contact ************************* Corporation since the warranty provided has a very specific Complaint Resolution Mechanism, which the homeowner agreed to utilize.
  
  

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20324637
  
  I am rejecting this response because: They haven't solve anything.
  
  Sincerely,
  
  ***************************