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Business Profile

Hospice

Affinity Bridgeway Hospice

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:07/31/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The hospice does not meet its stated care standards with hospice patients , nor does it meet ******** requirements for incapacitated patient care The hospice pamphlet promises 24 hour nursing care while a patient is dying . My sister was left alone with my mother the day she died , and the nurse on call left the house knowing my mother was close to death .She was unresponsive and had a distended abdomen .She died in my sisters arms and went into pulmonary edema as she died . Hospice nurses are trained to manage symptoms of dying patients so the family is spared . The hospice nurses provided no education with how to use the narcotics for pain control . There was no documentation at any time of how much narcotics and sedatives were used and when . The nurses left the house after visits and refused to ***** my mother for pain when she was in an agitated state despite my sister asking for help . This includes ************************* , Director of Nursing . The pain kit did not arrive until 12 days after my mother was in hospice. It is supposed to be there from the start . The nurses refused to assess my mother for a urinary tract infection and told us to take her to her urologist, despite hospice s responsibility to manage medical care for comfort . She did have an infection . This company is irresponsible and unsafe with patients . Thank you for your consideration .

Affinity Bridgeway Hospice is NOT a BBB Accredited Business.

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