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Find a Location

Solo Motorsports of Lawrenceville has 1 locations, listed below.

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    Business ProfileforSolo Motorsports of Lawrenceville

    Motorcycle Repair

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    929 Buford Dr #100, Lawrenceville, GA 30043
    BBB File Opened:
    4/3/2024
    Years in Business:
    3
    Business Started:
    2/18/2021
    Business Management
    • Business Manager, Customer Contact
    Contact Information

    Principal

    • Business Manager, Customer Contact

    Customer Contact

    • Business Manager, Customer Contact
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I own a 2010 Audi S5. The 1st date of service was in late November 2023. I supplied my own parts but wanted them to provide the labor for a clutch replacement. On December 19th, I drove the car home and noticed that the clutch pedal was not engaging and loud noises that weren't present before. On 1/30/2024, I returned to the shop to let them know of the issues. The manager said he would look into the issue. The manager acknowledged an error on their part and agreed to fix the problem at no additional cost. However, after further inspection, I was told that I would need a new transmission and drive shaft. I purchased these parts as well. My vehicle has been in the shop over 3 months and is still not repaired. I financed the cost of the labor through Snap Finance for $5000 and put in a claim since the job was not complete or satisfactory. As of today, I still don't have my vehicle due to many delays and excuses on their part. They lack professionalism and have not been forthcoming with when they can have it fixed. I spent roughly $2000 additional for parts they say were needed to fix the car. They seldom called to update me with the status of the vehicle unless I called. I feel that I should be relieved of the obligation to pay the loan for repairs that still haven't taken place. I'm reluctant to go elsewhere because I don't know what will be wrong since they still are working on it. I need my car for work and this has caused great inconvenience and they have offered no relief while I wait for the repair. I asked if rental reimbursement was an option and was told no. I am contemplating seeking legal counsel but wanted to allow them to correct the problem. The nonchalance of this place is shocking. They told me that repairs were made that weren't started on yet. I just want to have my car repaired and delivered back to me the way it was supposed to be after being repaired in a timely manner. 3 plus months is excessive.
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