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          Gwinnett County Department of Water Resources has 1 locations, listed below.

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            Business ProfileGwinnett County Department of Water Resources

            Utility Water Company

            Contact Information

            684 Winder Hwy

            Lawrenceville, GA 30045-5012

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            Email this Business
            (678) 376-6800

            Customer Reviews

            1/5

            Average of 4 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            11 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            NR

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            684 Winder Hwy, Lawrenceville, GA 30045-5012
            Email this Business
            BBB File Opened:
            10/7/2004
            Business Management
            • Ms. Emma Endaya
            • Mr. Tyler Richards
            Contact Information

            Principal

            • Mr. Tyler Richards

            Customer Contact

            • Ms. Emma Endaya
            Additional Contact Information

            Fax Numbers

            • (678) 376-6838
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            11 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/13/2024

            Complaint Type:
            Billing Issues
            Status:
            Answered
            MODIFICATION OF CURRENT PAYMENT METHOD: I received a notice from Gwinnett County Water, dated May 6, 2024, indicating my current payment method has been changed to "cash only". I called and spoke with a representative on May 13, 2024 and explained our home computer system/network was hacked at the end of April. The hackers gained access to several credit cards and online accounts. I was advised by my back to canceled the effected credit cards and change passwords. One of the cards effected was used to pay Gwinnett County Water. I also explained this to the Gwinnett County rep but she did not seem to care either way. I also asked he why they (Gwinnett County Water) did not issue a late charge, disconnection fee, or some other charge rather than changing the payment status. There was no issue of insufficient funds or returned check because we don't write checks. I would like for Gwinnett County to restore my payment method. Finally, I was not made aware of any payment status change due to credit card theft or system hack. Please Help. Thanks
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            Read 10 More Complaints

            Customer Reviews

            4 Customer Reviews

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            Most Recent Customer Review

            James W

            11/11/2023

            I used to live at ************** *******************, ** In gwinnett where I was never charged a sewer fee. I moved with a 30 day notice in advance to gwinett County to a home on valley ******************* ********** **. A home not more than 5 minutes from the prior address and a home using the same water company. And was never told that at this address I'd be charged sewage fees nor was it explained why I'd be charged sewage fees for a property im renting. I have called gwinnett county 3 times and have no response about this situation. Today I opened a bill claiming to be double what I pay because of sewage fees that are twice as high as the water fees. Not just this I'd paid my final bill at ***** Way before moving. I got a bill that I have a past due balance on something I have a receipt which I paid on.
            Read 3 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

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