Business ProfileforFraser Roofing, LLC

The date of transaction was ******May 2021. The roof is under a 10 year warranty. On Monday, June 3, 2024, I went by the ************** to explain that I see the roof shingles elevated on one side of the house and requested that someone come by and take a look to ensure there is no damage and to see what needs to happen so that the shingles will lie down as they should. Subsequently, I was told that ***** who is in charge of quality control would reach out to me. He did not, so I went back by the office to let them know. Eventually ***** did reach out and I have text messages from him. He does not follow through and has promised to have someone come by my house at least three times and no one has shown up yet. Today is June 18th. This is very unprofessional and poor customer service. I also asked the young lady sitting in the office to schedule me for a free roof inspection hoping this path would work. She nor anyone else has followed up for the roof inspection. I have never been treated so poorly by a company. They seem to want to obtain the sale, do the work, however are awful at follow through when concerns arise. I want someone to get up on my roof, find out what is going on, and fix it. Our house value and appearance are important to us and the neighborhood as a whole.