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Business Profile

Auto Services

Auto Nation Honda Thornton Rd

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    12/17/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    April 3 2023. Nov27 2023. Dec7 2023 Key message during each visit I was told to change battery. The car did not start. Got new battery. Error message. Paid for 2 diagnostic reports both wrong. final explanation need door part which is on back order. Now extremely concerned that odometer has either been tampered with or is improperly functioning. Car also says it needs maintenance AGAIN. Just had serviced less than 45 days ago. Even has a sales person over to sell me a new2024. to get rid of my issues. How's that for service!!! Not to mention the lost days of work and I had to rent a car while mine was in the shop and or wouldn't start

  • Initial Complaint

    05/02/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I just recently purchased a vehicle on 4/25/23 and bought an extended warranty on the car.. The manager , sales person and the warranty division stated that issues with car will be completed on within the 30 days and the warranty that I have cover any other issues that *** arise.. Some things were repaired but I still need the tire sensor light fixed, paint job finished to the top, and the new issues is the engine light and bad battery is no good in the car.. Any malfunction to the car per warranty they will lease me a loner car but they are refusing to give me a loner car and the car is not drivable because it keeps cutting off and on..I spent a large amount of money and I want my repairs completed for my vehicle

    Business response

    05/13/2023

    We have addressed all concerns. The tire sensor is fixed.The paint job is completed. At the time we couldnt complete the painting because of the weather so it was delayed. Before the scheduled time to complete the paint job the check engine light came on which was fixed at dealer expense along with providing ******************* with a loaner car. ****************** also was able to ask question and resolved any doubts about her service contract she purchased with ****************. The customer is happy, and we havent heard of any unresolved issues.

  • Initial Complaint

    12/08/2022

    Complaint Type:
    Product Issues
    Status:
    Unanswered
    I sold my car before the expected time and was due a refund on some insurance coverage. I spoke with the dealership and was told I would get the refund by ******************************* in 90 days but to date I have not received my gap coverage insurance refund.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

F

This business is not BBB Accredited

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Contact Information

1979 Thornton Rd #a

Lithia Springs, GA 30122-2633

(770) 674-6078

Customer Complaints Summary

3 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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