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ComplaintsforAmopatio
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I bought patio furniture from this seller via ******, I received three boxes when I opened them they had sent 2 boxes with red color cushions as I ordered but the third box had navy blue cushions different color than I ordered. Now this seller has refused to pay the return airbill, I placed a claim thru ****** but the seller wont pay ************* claims is being past 30 days they wont accept return even though I was guaranteed by ****** that because there was a claim I didnt need to worry about the return time frame. Now Im stuck with a furniture that I cant use with 2 different colors. I bought this furniture in good faith ****** says that they are not responsible cause it was 3rd party seller, the seller refuses to pay for return aurbill which is about $100 , why should I have to pay it if its not my fault that they sent wrong item.Initial Complaint
07/17/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Purchased 6/11/24 Delivered 6/15/24 Requested a return 7/9/24 I am still in the 30 day return time slot when I requested a refund. They did not want me to return items they wanted me to explain why and they would help me. I told them it is a quality issue. The chairs I purchased were stripped out. The mesh of the chair is saggy. I paid 248$ for these chairs. They finally told me I can return but I need to pay the costs. I am not going to pay for shipping costs of a product that isnt usable. Their reviews on Amazon show the exact same issues I am having.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
767 Douglas Hills Rd
Lithia Springs, GA 30122
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.