Business ProfileforEmpire Roofing & Restoration

Empire Roofing & Restoration was hired to replace my roof 3/31/2023. A crew was there from 7am to 7pm to replace the roof of a 2-story townhome. I contacted the project manager of my installation 6:41pm near completion (and before the crew left) regarding areas of irregularity particularly the right front. My project manager told me that it looked like new shingles were placed on top of old material and the area would be redone. Later, after speaking with his boss at Empire he changed his statement. I spoke with Empire owner Monday 4/3/23 and he said he would send another man out to inspect the right front area. That man was on the roof for approx. 30 mins applying more adhesive to a bad area. 2 weeks after installation, the roof looked worse with an unusual, wavy, raised appearance. I had the roof inspected on 4/12/2023 by a roof inspector. Empire, me and inspector spoke on conference call about the inspection issues primarily that the installation is not up to GA code, no roofing nails are around the edges, and there are areas where old flashing was not removed. I emailed Empire Roofing the inspection report 4/13/2023 and 4/16/2023. I asked that we set an agreed upon date for Empire to rectify the issues. I live in a covenant, attached community and prior notice is required. I made numerous attempts to reach Empire by phone, text, and email about making the corrections/completion. I heard nothing for days until 11 pm on 4/20/23 via text from the project mgr stating they would be there the next morning. I replied that less than 12 hrs notice is not sufficient and he would have to call me to reschedule. An Empire roofer showed up on 4/21 AM anyway (Ring camera). I told him to leave then the *************** mgr called me in a rant. He called me a liar, they badmouthed the inspector, then called my adjuster to convince her to deny a supplemental claim out of spite. A witness in my office was privy to this conversation on speaker phone.