We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Towing Company

Street Force LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This towing company refuses to file a claim with their insurance after damaging my car for $6500 repair for new transmission because of the incorrect way it was towed. the service manager where it was towed whose name is ************ took a photo of the incorrect tow. The owner of tow company is ************************* I need this paid fir plus compensation for being without car for 2 months so far

    Business Response

    Date: 12/05/2022

    We tow this vehicle the correct way we had all the necessary equipment to do so as far as the dealership we had a couple of run ends with this dealership with there dishonesty that they try to put blame on us before about a vehicle that was taken of there lot when the *** cleared us for any wrong doing every since then they have it out for my company all my guys are trained and well maintain in this field this person was already having transmissions issues that the reason why we towed her vehicle in the first place I'm not sure what her and the dealership have going on it seems like a scam to make me pay for something that was our fault for a preexisting mechanical issue seems to me she don't want to pay for her own car to be fixed 

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18481315

    I am rejecting this response because:

    This person. ************************** just totally lied. My car did NOT have transmission issues. The reason it was towed was for an after sale inspection, since I live 40 miles away from the dealer and have free towing. This aftersale 40 point inspection can be confirmed by *********************.

    . Why would he state that when he just made that up?

    Sincerely,

    *****************************

    Business Response

    Date: 12/06/2022

    Our company believes in putting the customers needs first.  We advised ***************** to file a report so this matter may be litigated properly. 

    On 10/6 ********************* vehicle was towed 1.7 miles from pick up to drop off. The customer and her provider requested for a wheelift to tow the vehicle. The correct tow truck and equipment was dispatched for this service including dollies on the vehicle. It was advised that this vehicle had prior transmission damages noted from her tow request. We did not receive a call from this shop about this incident until almost 1 month later.

    As stated, we had a previous incident with this ****** location as we delivered a vehicle there and they allowed it to be stolen off their lot. The authorities were involved and our company was cleared of any and all matters as our GPS and cameras showed delivery.

    We are saddened by the amount of belligerent calls being made harassing our employees.  We do not condone profanity or bullying in any shape or format and will not tolerate it in addition.

    We are a small business here to serve our community in honesty and integrity.

     

     

    Customer Answer

    Date: 12/06/2022

     
    Complaint: 18481315

    I am rejecting this response because:

    I'm saddened that this company is totally lying about anyone saying there was a transmission problem. Very untrue and outrageous as we have proof from photo from service manager ************ at **************************

    I had to drive 79 miles to ****** county to file police reporrt so sherrif can serve ************************* Very rude people who denand we have attorney call them then they hang up on us. I'm very saddened they ruined my car and refuse to file a claim on their insurance. 



    Sincerely,

    *****************************

Street Force LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.