Business ProfileforAtrium Health Navicent

This messge was submiited on the hospital's website: To whom it may concern: I was dropped off at Atrium health ER ****** ***** ** ** *********** **** ***** ***** *** ******** ****. At the time, I didn’t know how severe my pain was or wasn't and neither did anyone else in the ER. I waited patiently and in pain thru 2 code blue calls and 1 trauma to ER, which was around 5:20 p.m. After the trauma to ER I left and went to ********, where I was admitted, seen and discharged in less than 3 hours. I left Navient ER because I had not been seen by a doctor and I was still in pain. Every time I asked about seeing a doctor or going to the back, I was advised that they were waiting on a room, yet I saw two people, who were checked in AFTER me, were called to the back and subsequently discharged. How do I know? I saw the prints in their hands, that EVERYONE gets upon discharge. I understand staffing shortages however, there is no way anyone should wait that long to not be seen and still be in pain. I was never seen or diagnosed by a doctor and so I should not receive a 250.00 bill for service I never received. I am requesting that you remove that amount. I appreciate your time and assistance in this matter. Thank you, **** ***** This message was submitted on their website with this response: Charges are not based upon the time spent in the ER facility nor with the clinicians but, rather the medical problem that brought you to the ER fcility. Even though you may have left prior to the provider’s diagnosis, medical services were rendered. I have sent you a detailed itemized statement via the MyAtrium portal for you to review. Based upon the explanation of benefit from your insurance carrier regarding the date of service ********, account number **********, the patient financial responsibility is a $250.00 copayment for the ER visit. I should not pay the 250 because I was never seen by a doctor to be charged this fee