Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* Colonoscopy and Endoscopy. I asked for a price upfront and was told $77 was my responsibility after my insurance coverage. I paid in full. I received another bill that I paid in full again. Then I received another bill for $329.03 and another for $380.45. I verified with them that they were in network however they used an anesthesiologist that was not. The $380.45 was not coded right either. They will not answer the phone and their voicemail is full. Also the online payment process will not allow partial payments. I would not have gotten these procedures done if they were honest about the cost. I was scammed. I do not mind paying what I owe but don't steal from me. They give you zero updates on procedure times so you are waiting all day hungry with a headache with no idea when to be there. Oh but they will call you when they want you to come. If you inquire then you get bumped to the last patient of the day.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a procedure done in ****** 2022. I provided all updated information on the paperwork completed during multiple office visits. The office never updated their system with my correct address. Bills were being sent to an old address they had on file in which I had moved from over 7 years ago. The office began calling me in ******** to collect payment from the procedure in which I requested an invoice. I did not receive a bill until ******* which was invoiced ******* ***** Immediately proceeding a letter threatening to send my account to collections dated ******* the 16th. That particular bill has since been paid, which was to the facility. Again my updated address has been provided to the office multiple times. I have been referred to collections for a bill from the anesthesia *********** I have received no bill for this amount since they also did not update my address. This is all from the same procedure in one office. The debt collector will not provide an extension of 2 weeks to make the payment. There is no clear way to dispute the charge online and the rep refused to file it. When I called the gastroenterology anesthesia associates, I was advised that they can not remove the collection referral even though this is clearly not my fault.

• Initial Complaint

  Date:04/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a procedure on */*/****, which I was charged $494 up front for by the endoscopy center and $****** by Dr. Sedghi's office. I paid both fees, and combined with the anesthesiology bill, that met my deductible. In October ****, I received another bill for Dr. Sedghi's office for $***. I called their office and was told that they had switched billing companies and that they would resolve it. In ******** ****, I received a bill again for $***. I did some digging around in my insurance paperwork and discovered that they were attempting to re-charge me the $****** that I paid Dr. Sedghi's office on */*/**** prior to my procedure. Further investigation on my part found that the endocsopy center over charged me, and when I brought this up, the billing manager admitted that I had a credit of around $*** from the endoscopy center. She said they would apply that to what I owed Dr. Sedghi's office, which brought my balance to $******. I paid them $****** on */**/**, which should have settled my account. However, on */**/**, I received another bill from them for $**, with a note saying that they had turned me over to a collections agency. They are penalizing me, after THEY held $*** of my money for over a year (and would never have told me if I hadn't discovered the overage I had paid) AND tried to charge me a second time for an amount I had already paid them. I paid the balance she told me I owed: $******. I want them to mark my account paid-in-full and to pull it from collections. I have stellar credit, and they are going to ruin it because of sloppy billing practices on their part.

  Business Response

  Date: 04/22/2022

  Consumer Response /* (450, 6, 2022/04/20) */ I would like to cancel this complaint. I received a call from this business resolving the issue for me on */**/**.