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ComplaintsforGrand Infiniti of Macon
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Complaint Details
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Initial Complaint
03/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car from Infiniti of Macon on ********* *** ** ********** I traded this **** *** ********. On ********** I went the dealer ship to cancel the 3-year extended warranty contract I purchased during the sell. I was told by ****** ********* it would take 6 to 8 weeks to get my refund for canceling the coverage. Three months later and a numerous phone calls and visits to the dealer ship, I have been told a number of Lies, they have a new finance manager, the check was mailed from the cooperate office in Florida, it was sent wrong address. At this point I don't know what thanks.Business response
03/29/2023
I will be reaching out to the former owners of Infiniti of Macon. I will respond first thing in the morning as to why this has not been cleared
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.