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Business Profile

Newspaper

The Telegraph

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/15/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of problem: *****2023. Amount $203.99. The Telegraph Newspaper refuses to resolve the problem/ refuses to refund an illegal charge of $203.99. Nature of dispute: The Macon Telegraph (DBA) McClatchy Papers, charged my Visa account $203.99 although I no longer have an active account with them. I called the number on the Visa Card charge ************ and Customer Service ************ and they both told me the charge was non-refundable. I had an account years ago but I now have ******* ************* ********* *** ******** and can no longer read their information. Because of this which is ***** ****** ****** **** * **** ** ******* I cancelled the subscription. The Business refuses to refund the $203.99 which I did not agree to. I am a **** ** ******* ********* ******** ******* *** *** ******* ***** ****** ***** ** ****** ****** ** ******* *** * ****. The Telegraph refuses to try to resolve the dispute and continues to tell me there is nothing they can do unti* *** *** **24, again that is *** *** **24, 11 months from now. PLEASE HELP! ******* ****** ************ *****************

    Business Response

    Date: 06/15/2023

    Thank you for contacting the Macon Telegraph. The account for ******* ****** has been reviewed we do not show any record of cancellation being received by ******* ****** prior to the contact on ****/2023 our terms of service are explained in the initial processing at the start of service. At this time we have stopped the account effective immediately and a refund for $203.99 will be sent to our finance office for approval and processing the refund will be put back to the credit card on file it can take 7-14 business days to show on your card depending on your bank or credit card company.  If you have any questions please contact our customer service department at ************* 

    Customer Answer

    Date: 06/15/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* ******

  • Initial Complaint

    Date:09/12/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The carrier for this address retired early 2021 and the newspaper deliveries stopped. In order to continue services a payment was made by credit card in the fall of 2021. The deliveries have not resumed since then even after complaints were called in during this time. The subscription expired earlier this year and I have now received a past due bill of $54.72. I called the listed number to try to resolved this issue and was told either pay or we will send it to a collection agency. I was also told this will be reported on my credit report.

    Business Response

    Date: 10/05/2022

    Business Response /* (1000, 10, 2022/09/30) */ Dear Mr.******* We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this issue. Our records show all balances have been cleared for The Macon Telegraph ******** We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns. Sincerely, The Macon Telegraph Consumer Response /* (2000, 12, 2022/10/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:07/12/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The consumer started having problems with the business after her long time carrier became ill and stopped delivering. The consumer stopped receiving papers but continued receiving bills. The last bill of $105.05 was sent her and now had went to the credit bureau. The consumer wants her money back and the debt removed.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 5, 2022/07/20) */ Dear Mrs. ******, We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this issue. Our records show all balances have been cleared for The Macon Telegraph account *********. We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns. Sincerely, The Macon Telegraph

  • Initial Complaint

    Date:06/14/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am paying for a 6 day delivery service of the Macon Telegraph newspaper but at least 3 times out of a week my paper is not being delivered. I have camera's at my home so I know its just not being delivered and not stolen. The telegraph is ripping off senior citizens like myself . I am paying for a delivery service and not getting it. When I called to complain I was told I could read the paper free online. Thats not what I'm paying for. I am paying for a delivery service. This company is taking advantage of paying customers! This should not be allowed!

    Business Response

    Date: 07/11/2022

    Business Response /* (1000, 5, 2022/06/17) */ Dear ***** *****, I do apologize for the delivery issues you are experiencing with your Macon Telegraph newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we will address this issue. I have contacted our Logistics team to correct the service in your delivery area and have extended your subscription. Again, I do apologize for the inconvenience this may have caused. We will get this fixed. Thanks, The Macon Telegraph Consumer Response /* (2000, 7, 2022/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:06/10/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The consumer has not received The Telegraph since last year yet continues to receive bills. The consumer stated she does not owe any money and the business needs to refund her.

    Business Response

    Date: 07/18/2022

    Business Response /* (1000, 10, 2022/07/01) */ Dear Ms. ******* We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this issue. Our records show all balances have been cleared for The Macon Telegraph account number (********) We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns. Sincerely, The Macon Telegraph Consumer Response /* (450, 16, 2022/07/18) */ Provided copy of letter from collection agency showing the balance owed of 102.46 has been cleared.

  • Initial Complaint

    Date:05/10/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Consumer is being contacted by the business to renew their subscription when it was canceled in *************. Then, consumer received a letter saying they were turned over to collections.

    Business Response

    Date: 08/19/2022

    Business Response /* (1000, 8, 2022/05/30) */ We do apologize for the billing issue you experienced with your newspaper subscription. It's important that we hear from our customers when they are not satisfied with services and we have addressed this issue. Our records show all balances have been cleared for The Telegraph ******************************** We do apologize for the inconvenience this may have caused and will be glad to help you in the future should you have other questions or concerns.

The Telegraph is NOT a BBB Accredited Business.

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