Complaints

This profile includes complaints for Drive Automotive Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Drive Automotive Services, Inc.

  4255 Wade Green Rd Ste 420 Kennesaw, GA 30144

  
• 

  Service Street

  2039 Scenic Highway 124 Snellville, GA 30078-2680

  
• 

  Service Street

  12740 Colorado Blvd Denver, CO 80241-2802

  
• 

  Service Street

  2074 E County Line Rd Highlands Ranch, CO 80126-2403

  
• 

  Service Street

  2074 E County Line Rd Highlands Ranch, CO 80126-2403

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my 2003 ********** ******* into ***** ******** this week for a check engine light. Shop is on ******** and ************ in ******************** told me they had pinched a wire in the engine while replacing a gasket in the past and would replace it under warranty. They told me all would be covered.I opted to get $308 of non-related work done. I was told on the phone my total when I picked up my car would be $308.When I went to pick up the manager said I owed $1200. After a long arguement he reduced it to $600 or he threatened to take in my car and take back parts.I had to go to work so I paid under duress. I called the shop to resolve the $300 over charge and was told no, they were going to keep the charges.I advised I would file with BBB but the manager did not care to honor his word.

  

  Business Response

  Date: 04/24/2025

  Hello, please see attached BBB response and invoice. Thank you! 

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday April 2nd,2025 I took my car to Service Street at **********,located in ******,*********I took my car there because it had been giving me trouble when I drove it for the last time prior to taking it there.I dropped off my car,a Chevrolet Sonic 2013.Later that day I got a text from them so I called them back so they could tell me what was wrong with the car.They gave me a list of things that needed to be fixed.All repairs were worth over $1400.The next day,Thrusday,I had to call them because they had not communicated with me till then.I was told the repairs needed were done and the car was ready for pick ***** I picked it up that same day before 11am.That day I drove my car to work,there were no signs of failures or problems on the car.I drove it the next day and everything seemed to be working normally.Come Saturday I drove it again and nothing wrong happen till past 8pm when I was heading home.The same problem for which I took my car to the shop in the first place happened again: the thermostat light on the dashboard came on,meaning that the engine was again ************** what I did then was to stop driving the car.Eventually I got home.Since Service Street is closed on sundays I was not able to take it back there on Sunday.I took my car back to them as soon as I could,which was Tuesday morning.I talked to somebody who identified himself as the store manager and I explained him the situation,what had happened and that I had already paid $1400 to them to have it fixed which they had apparently not done.He grabbed my key and I drpped off my ******** thing that happened is that I did not receive any updates till I called them on Wednesday April ******.The answer I received was that they were testing in that very moment and that they would communicate with me when they had results.Then,I received a text stating that the cost of the repairs needed on my car is $10000.I obviously said no the repairs and they still wanted to charge me $200 for testing it.

  

  Business Response

  Date: 04/16/2025

  Hello, please see attached BBB response and invoices. Thank you! 

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/10/24, I took my 2011 ***** IS350 to Kerrys for an oil change, tire rotation, and general car review before a trip to **. On way back, 7/18/24, I had to pull over because we heard a loud pop noise come from somewhere underneath the car and then saw gray smoke coming from the back. We exited the Hwy and stopped at a *******. I looked underneath my car and at both of my rear tires and noticed that both tires had large splits on the inner wall of the tire. I was concerned so I called my insurance company, and requested to have the car towed back to **. ****** only covers up to $100 per tow and due to the distance, that tow was going to cost closer to $1200. Tow truck company finally arrived around 9:45 PM and the 3 of us rode in back seat of the tow truck from the ** to our house in AZ, didnt arrive until 1:30 AM, 7/19. Later that day(7/19), brought car to Discount tire in ******, ************************ to have the tires reviewed. They noted that the tires had been in that state for a long time, even before I initially brought it to Kerrys before leaving to CA. I then took car, old tires, Discount receipt to the Kerrys where I had initially gotten the service done on July 10th. I spoke to the general manager, *** about what had happened. Asked Kerrys to simply reimburse me for the $1100 that I had paid for the tow from CA. I followed up with *** several times in the next couple weeks and was continuously told that he had heard nothing back from the corporate office. I decided to stop in on Monday, August 26th to see what was going on with *** and why I had not heard anything back from him or the corporate office. I spoke to one of the front service technicians, *****, who had mentioned that *** no longer worked for the company, and that there was an interim general manager named ****. Filed AZ AG complaint and Kerrys denied responsibility and my request for $1100 refund for tow from CA. Not happy and dissapointed in Kerrys. Put me and fam in danger.

  

  Business Response

  Date: 03/13/2025

  Hello, please see attached documents related to the BBB complaint. Thank you! 

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dropped my 1966 GTO off at ************ on 09-22-23 to fix 3 issues: overheating, shifting grinded and the trunk floor needed to be cut out and weld a new one in. The mechanic told me it would take a few weeks. While it was there, they dented the rear quarter panel, tore the front seat, caused the check engine light to stay on constantly and gave me the run around. The car was to be stored inside - it was not, and now the dash has major cracks in it. They damaged a new radiator that was in it. They moved the car several times and did not even tell me. They lied, misdirected me, avoided phone calls and never fixed the overheating or shifting. The trunk was welded in but was very sloppy and needed to be redone. They took it to a body shop who is fixing it now. ******* does not want to paint the damaged area either. They also put an electric fan in and then took it our without telling me causing holes to be drilled into the car. They told me to drive it home one night. I drove it a mile and it overheated. Then they were closed, and it took me 4-5 hours to get home. They have not fixed anything and only made it worse. The ** Attorney General was contacted but nothing is happening. They need to give me my $14,000 back. I missed out picking my sons up from school as they are graduated now. ******* was notified that I needed my car back for this. It is going on 17 months, and I do not have my car back or my money.

  

  Business Response

  Date: 03/11/2025

  Please see attached BBB response. Thank you! 

• Initial Complaint

  Date:02/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was overcharged for car repair parts. 8 spark plugs @ $118.58 a piece that retail @ $37.98 a piece, also 3 ignition coils @ $250.22 a piece that retail @ $153.82 a piece. Gross markups on repair parts for a warranty claim. My warranty only covered $1437.73 and I had to pay out of pocket $2652.97. They also charged me a shop fee of $150 that should've been waived because it was a warranty repair. I believe I'm owed the difference in the price markups of the parts that were not covered under my warranty repairs which were the ignition coils and spark plugs.

  

  Business Response

  Date: 02/19/2025

  Hello,

  Please see attached BBB response and invoice.

  Thank you. 

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, *****************************

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/31/25 I had an oil change at Kerry's Car Care on ********************. I paid a total of $315.20 as I also purchased a 5 pack of pre-paid oil changes. It was listed as 2 separate charges of $213.85 and $101.35 as I decided to do the pre-paid oil changes after the original transaction was completed. It was paid for with a credit card. The next day I checked the oil level and it was overfilled beyond the maximum **** recommended by the manufacturer. I returned to ******* and they fixed the overfill. I was not happy it was overfilled to begin with and therefore I wanted a refund for the pre-paid oil changes. They had given me little cards to exchange for said oil changes. I was prepared to give them the little cards back in return for the refund. They would not put a refund on my credit card. They said it had to be done through corporate. I asked for the phone number for corporate and he said it was on the receipt. However, it was the same number as the shop. I researched through the BBB and on Kerry's Car Care website and attempted to correspond by email and phone to discuss the situation with corporate. Apparently Drive Automotive. No response to either. I will gladly pay for the work that was done but want a refund for the pre-paid part.

  

  Business Response

  Date: 02/19/2025

  Hello, please see BBB response and invoice. Thank you! 

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my vehicle to this shop I believe three times and they never managed to figure out what was wrong with it. It had an engine light on and ran a little rough early morning. They charged me for diagnostics, spark plugs, fuel system service, and injectors cleaning. The car ran worse, and the engine light would still be on. As I returned to get it fixed, they told me they needed to diagnose it again. The last time I was there I told them my car was running worse than when I first took it there. Finally, I had enough when one staff member got up and with a loud voice, told me my car was "pissing oil" all over and that they needed to fill the engine with a die to see where the leaks were coming from. In essence, they were guessing. To date, my car has never leaked oil. I ended up taking it to a nearby auto repair site (EAS Tire and Auto) and they immediately knew what was wrong with it. They replaced the Center Inner Cooler pipe along with the spark plugs. So, Pride Auto Care charged me more than $693.00 while they used the wrong spark plugs, couldn't figure out what was wrong, and still the car ran poorly. I request your assistance as I have the invoices and the parts they used to support the expense and incompetent diagnostics they conducted.

  

  Business Response

  Date: 02/13/2025

  Hello please see attached BBB response and photos regarding this matter. Thank you! 

  Customer Answer

  Date: 02/14/2025

   
  Complaint: 22912145
  
  I am rejecting this response because: I am glad the business was able to provide the times I visited their center with the same complaint. Nonetheless, every time I went back they wanted to charge over $300.00 to diagnose what was wrong with the vehicle when in fact it should have been discovered in the initial diagnosis. I chose not to return because I felt they were "guessing" what was wrong with it and trying to use me as their bank. Similarly, they provided a tow truck but never told me they would charge over $145.00 to tow the car less than three miles (2.5) to be exact. They claimed I used the wrong spark plugs, according to EAS Tire and Auto, that's exactly what Pride did, THEY used the wrong plugs again. If initially the plugs and the cleaning they did should have fixed the problem, it obviously did not work. After this event, it became a guessing game.

  The claim that one of the staff members "calmly or politely" (along those lines) approached me stating my vehicle was leaking all over is nonsense. The vehicle has never leaked and the staff at EAS Tire did not identify or claimed seeing any leaks. The staff member or manager, got up and loudly stated that my car was "pissing oil" all over in front of the client he was assisting. His attitude and demeanor clearly showed to me that he had an agenda and that is to make clients feel either stupid or idiotic. This happened right after I told **** that the car was running worst then when I first took it to them. 

  In essence, their reputation based on public opinion is detrimental and repetitive when it relates to complaints and their work performed. I felt they could have just told me they couldn't fix the car and that would have been much better than trying to squeeze money out of me. I stand firm by my claim and if this doesn't remedy the situation, I may recur to a law suit for subtle extortion as their claim that the car needed further diagnosis and other processes to fix something that is non existent is indeed manipulative and utter rubish.

  Google reviews:

  ***** ********
  2 reviews
  a month ago
  I brought my car in because the check engine light started flashing. I had it towed directly to Pride Auto Care in *********. They quoted me $4300. The list was a bunch of things that had nothing to do with the check engine light in addition to the three things that would correct it. After we Shaved some of the nonsense stuff off, that didnt need to be fixed, They only got down to $3100. I got a second opinion and my quote was only $1700 with every single thing Repaired out the door.
  I went to go pick up my car And transport it to the second quote, and it was dead. The mechanics were rude, there were three of them out there, trying to give me a jump cussing at the cables and telling me that they couldnt leave them on longer to charge them, that they had to do a slow charge or I needed to buy another battery. They told me the battery would be $500.
  My girlfriend and I were able to go Ahead and successfully jump it with my own battery cables so so that I could move the car from their lot.
  I feel much better and safer now that my car is away from them and I would highly recommend staying as far away from them as you possibly can. They were a complete disappointment. Dishonest, and price gouging at its finest. If I couldve put zero stars I would have.
  
  No services were performed on my vehicle. Only a $209 diagnostic And if I had $159 tow.
  I had no battery problems before I brought my vehicle there and suddenly my car is no longer starting and theyre telling me my battery is dead and trying to sell me an overpriced battery for $500. Technically 482. Same thing.
  The only question I have is how are you still in business?
  Oh, maybe I do have one other question, how can two women Get a jumpstart on my vehicle successfully in under two minutes and three men couldnt do it in 15 minutes?

  ***** *********
  6 reviews
  4 months ago
  My vehicle has been in their shop for a blown head gasket since August 28!!! Ive been told by 3 other master mechanics this job shouldve taken 10 days max here we are going on 6 weeks! And they STILL arent sure why they cant get it to start after reassembly SMH never again will I trust this business.
  Maybe theyre fine for small simple stuff but I would NOT recommend them for anything else. Unless you have hundreds to spend on a rental because theyll have your car well over a month!

  ke kewilson83 ******
  Local Guide
  3 months ago
  WILL NOT BE BACK
  
  Took my car here after we replaced the engine along with a host of other parts and it still would not start. During the week they had it, I was never contacted by anyone, I had to call to get updates. Although I gave my number to them three different times, they continued to call my father and allow him to authorize tests and repairseven though it is my car and I had communicated that them multiple times. A week later I called and they said my car was starting and ready to be picked up.
  
  When I got there the technician showed me how to start the carby spraying brake cleaner into the engine?!? How is that fixed and ready? He then made it clear he did not have anymore time to look at it and did not want to work on it anymore.
  
  After charging me $750 for not fixing the issue..I took my car straight to the dealership and within one day they identified it had a bad fuel pump and fixed the issue.

  ***** *******
  7 reviews
  a month ago
  I had a new turbo installed, it went within 6 months and they refuse to warranty it. Have tried several calls with no action to honor warranty.

  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/20/2025

  Hello, please see attached BBB response and photos. Thank you! 

  Customer Answer

  Date: 02/20/2025

   
  Complaint: 22912145
  
  I am rejecting this response because:

  The photos Pride submitted do not match my vehicle's engine! I have attached one current photo of my engine and as I mentioned, it has NO LEAKS. Please notice the difference in the line I circled on the left side of the engine, it does not match what they submitted. Plus, the alternator and vecinity are dry.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my ********** in to get an EPC and check engine light checked in Dec, they charge $189 for diagnostic, after I was told on the phone that a diagnostic is free, they came to find I needed my fuel pump replaced, spark plugs, and an oil change I had to finance about $2200 to do that. I picked it up, I started driving home and my skid plate popped off and started scraping on the freeway, this was lack of attention to detail on them, and not making sure that everything was back together and in the right place, on top of that the skid plate was COVERED in oil, I took pics/vids and took it to the Kerrys next to my house and they said the place shouldve cleaned up the oil and put the skid plate on right. After they had done that work as well, my gas tank was stuck at full. I knew it wasnt full because I just drove a lot, I took it back in and they had to replace the fuel pump under warranty, just for the problem to still be there. I didnt notice for a few days until I RAN OUT OF GAS when my indicator had read half a tank. They had a lack of empathy on the situation, and I had to get my fuel pump replaced AGAIN, only this time they said they had missed something last time with the fuel pump and something wasnt connected right. After I got my car back I had started to notice a hiccup in my engine when I would start the car, and when Id go from stop to first gear, recently my check engine light came on. I took it back in to them, said they would have to charge me $180 diagnose, I agreed, and they said it would take an hour at most, I was waiting for 5 HOURS, no answer, just for them to say near closing time that they couldnt find anything and they need to hold it, they said I would get a call in the AM, i didnt. I called them and still no answer, and now theyre trying to charge me more $. Originallty, I didnt sing permission for work till after it was done. Theres more to explain, but Im out of characters, overall this place has just done a sloppy job.

  

  Business Response

  Date: 02/12/2025

  Hello, please see attached BBB response and invoices. Thank you! 

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They installed a transmission in March of 2023. Since then, they have installed three transmissions on the same vehicle that have all failed. In November of 2024, after the third transmission was starting to fail, I brought it in seeking assistance. The manager told me they would take care of it on November 20th, but it would take a week due to Thanksgiving. When I called a week later, the manager went back on his word and said I now needed to pay $2,000 for labor if they pay for the part. I tried contacting corporate with little success. Now Im stuck with a vehicle that I cant drive and wont pass emissions due to the engine light as a result of the transmission.

  

  Business Response

  Date: 01/14/2025

  Hello please see attached response regarding the BBB complaint. Thank you! 

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22784209
  
  I am rejecting this response because:
  On November 20th, the manager called and told me they were taking care of it 100%. Over a week later, when I called back (because I had not received any updates), I was told that they could no longer warranty out the part because the warranty had just passed. I never agreed to pay the $2,000.00, as I had already paid $5,500 to have a functioning transmission. Remember, all three transmissions they installed had failed. $5,500 and four months of waiting only to get a year of use out of their transmission is unacceptable. I will gladly submit my phone records to show they never reached out after the incident, contrary to what they say. Now, my truck poorly functions and is unable to pass emissions, all because of the lack of competency and business ethics of this company. I even had a second opinion done at ***** and they agreed I did not get my moneys worth and recommended I take action. All I want is to get a working transmission, like I paid for.

  
  Sincerely,
  
  ***** Fizz

  

  Business Response

  Date: 01/17/2025

  Hello, Please see attached BBB response. Thank you! 

  Customer Answer

  Date: 01/18/2025

   
  Complaint: 22784209
  
  I am rejecting this response because:

  When you pay a business to perform a service and the item you pay them to fix is worse off after they take your money, then ask you for more money to fix the original problem then that business sounds like a scam. Since Kerrys message when you call says it will be recorded for quality purposes, then Ill put it to the test. I request the recording of the call in question (time stamp picture provided with this response) from November 20th be provided to prove that the manager told me it would be covered, therefore proving this place is incompetent and misleading. I also have all recordings of my in person interactions showing misleading statements from the manager as well. I will not be satisfied until I get what I paid for and this company is held accountable.
  
  Sincerely,
  
  ***** Fizz

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary.

  Regards,

  ***** Fizz

  

  Business Response

  Date: 01/24/2025

  Better Business Bureau:

  I would like to reject the offer of Mediation for complaint ID ********.

  Regards,

  ***** Fizz

  

  Business Response

  Date: 02/12/2025

  Please see the attached signed agreement to *********. Thank you! 

  Customer Answer

  Date: 02/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Fizz

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought our car to Service Street for basic service. They recommended changing the transmission fluid so we had them perform this service. My wife was driving to the airport at night and the car started smoking. She had to park overnight with the Valet at a hotel and had to have the car towed to Service Street the next day. They determined that the transmission plug they installed was defective and they re-did the job at no cost and also agreed to compensate us for tow truck and Valet parking by giving us a store credit for these cost of $250. Later, we found the car was leaking transmission fluid so we took it back to Service Street who said there was a problem with the Valve Body. We did not trust that this was true so we took it to a different Auto shop. This auto shop said there was so much oil that was spewed under the car that we had to do degrease treatment to find out were the leak was coming from. They determined the leak was coming from the breather tubes because Service Street had overfilled the transmission. The ****** Outback transmission cannot be checked, the only way to make sure the transmission fluid was accurate was to drain the fluid again and fill it up with the proper amount. We contacted service street and explained they had made so many mistakes that we could not trust them anymore and demanded they pay us in cash rather than the store credit and also pay us for the cost to repair their mistakes. Our damages are about $800. They refused to pay anything even though they had already agreed they were liable. They also refused to pay us the $250 in cash rather than the store credit.There is significant correspondence in this case which I have attached as well as the receipts. Please contact me for questions.Thank you

  

  Business Response

  Date: 01/14/2025

  Hello, please see attached response regarding the BBB complaint. Thank you! 

  Customer Answer

  Date: 01/21/2025

  Complaint ID ********

  Your response states I am to accept or reject the business response. However, I did not revceive the business response. Can you explain what I should do?

  ***** Dark

  ************

  Customer Answer

  Date: 01/22/2025

  I did see the busuness response and it is totally unacceptable. They are not taking this seriously and not accepting responsibility for their multiple mistakes. They need to read my complaint closely to understand what they did wrong and why they are liable. I already took it back to them and they tried to sell me $400 service that was not the correct diagnosis of the problem. Furthermore, they already admitted liability and gave me a store credit for $250. All I am asking here is they send me the money instead of a store credit beacuse we cannot take the car back to them after all the problems and mistakes they made. I also want them to pay for the damages they caused me which are detailed in my correspondence. 

  

  Business Response

  Date: 01/24/2025

  Please see attached BBB response. Thank you! 

  Customer Answer

  Date: 01/24/2025

  Service Street is offering $247.00 for the Tow Truck and valet parking. Please inform them we will accept this amount provided it is paid with a check. The check can be sent to 4833 Front Street, ****************************************. The check should be made out to ***** Dark. The credit card we paid with has been closed so the refund cannot go to any of the credit cards we may have used in the past at Service Street. As a good faith request, we did pay ****************** $95.29 for the degrease service which we feel Service Street should have done after the transmission flush was redone. Therefore, we would appreciate if Service Street would split this cost with us. If so, the refund check would be $294.65. If they refuse to split this cost, we will still accept their settlement offer of $247.00 in order to close this matter. The invoice from ****************** is attached. 

  Also, we do still have one prepaid oil change with Service Street that we want to retain. Considering the Settlement, we will give them another try when we need our oil changed again.

  Thank you,

  ***** Dark

  

  Business Response

  Date: 01/30/2025

  Please see attached BBB response. Thanks! 

  Customer Answer

  Date: 01/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I also appreciate the integrity Service Street has shown in resolving this matter. 
  
  Sincerely,
  
  *********** ****