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Complaint Details
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Initial Complaint
05/11/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Perimeter replaced the siding on my home. Once the weather changed and the ** was needed, it was found not to cool despite the system appearing to work. HV** evaluation found no coolant in the system. When contacted repeatedly about the issue, ******************************* would state he would check on his crew and get back to me, but would either not respond or refuse to answer. After 5 days, two crew members did remove a portion of the siding and a nail was found to have punctured the ** line. During removal of the siding, they also pulled the power supply box to the ** off the wall, and significant sparking was noted. ***** was made aware of the situation and that there was an area higher in the wall that was another possible puncture to the ** coolant line. He assured me a crew would be put to fix the ** that afternoon and the siding would be replaced the next day. No one showed up that day and when contacted, ******************* up on me.
Business response
05/19/2022
*************** contacted us because her ac was not working as a result of a nail pierced the coolant line when we installed siding . The crews were sent immediately and the repair was made. Never at any time did ***** hang up on ***************. The repair was done timely and *************** is satisfied with the repair.Customer response
05/21/2022
Complaint: 17192610
I am rejecting this response because:Communication during the entire process was poor and ***** did hang up on me one time. Crews were not dispatched immediately, my **** was not able to be used for 8 continuous days prior to ************ repairs were completed, the business encouraged me to remove negative reviews and offered me a gift card as incentive to do so. While Perimeter did repair the **** line, their delay in handling this matter and poor attitude throughout the process had contributed to the negative experience. While there are no active concerns at this time, I can only hope I do not need to deal with this company directly in the future.
Sincerely,
*********************Business response
05/24/2022
Ms whites repair is complete. It was done the same week she called us about her ac unit blowing hot air.
No one ever hung up on *************** and the repairs were done as quick as possible.
We offered her a gift card to remove or update her complaint to show people the repair was done. She used that good gesture to then accuse us if bribing her. How ridiculous!
*************** has been entirely unreasonable with this situation and obviously has personal anger issues which have nothing to do with perimeter remodeling. We wish her well
Customer response
05/25/2022
Complaint: 17192610
I am hoping my complaints regarding Perimeter Remodeling will serve to help guide other consumers away from this company and their shoddy workmanship.
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.
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