ComplaintsforDirect Mail Processing, LLC
Direct Mail Advertising
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Complaint Details
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Initial Complaint
12/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I got a mailing from 'Records Division, *************. I believe my wife ******************************* and I have gotten these mailings before, and requested to be put on a do not mail list permanently, but the BBB address on file for the company is now different than the one on the mailing, so I'm not certain if they are trying to weasle around the do not mail request we had previously made. Also, I found the below about the records Division at another business' website because they keep getting contacted re: them. I've attached pictures of the mailing (Sorry about writing on the envelope but didn't think about doing this before I wrote on it). I tried to find a complaint or something to add on here, as they'd said they'd put me on a do not mail list as a response but I can't find it to attach it. I also found another company name that has been associated with these mailings below.https://buylifeinsuranceforburial.com/records-division-********-*******/https://www.checkbca.org/report/records-division-156585802/reviews https://www.bbb.org/**/**/********/profile/direct-mail-advertising/**********************-llc-0443-27753042/customer-reviewsBusiness response
10/24/2023
By way of background, Direct Mail Processing, LLC (DMP)is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. DMP does not sell or endorse the products or services referenced in the mailers.However, we can assure you that mailers processed by DMP are not a scam nor is there any intent to deceit or mislead.
We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online *************************).
We have taken the immediate action of adding ****** and *********************** names and mailing address to our Do Not Contact database,which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC.
We hope this addresses your concerns.Initial Complaint
11/27/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently obtained a small increase in my HELOC. Less than 30 days after getting the increase, I've received 10 pieces of unsolicited mail from the following:Direct Mail Network, LLC ******************************************** Distribution Processing Center ****************************************** I am on a do not call list and do not mail list. These pieces of mail are deceptive at best and fraudulent at worse. I demand that this company not contact me further and also that the BBB fine them an amount that will discourage this future practice.Business response
12/02/2022
By way of background, Direct Mail Network, LLC is a company that provides mail services to commercial entities that market products and services to the public. DMN acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.
We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMN include Opt-Out instructions (by phone and/or online https://www.dmn-optout.com/).
We have taken the immediate action of adding *********************** name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Network, LLC. However,we would like to point out that we are only responsible for one of the three different mailers you attached to your complaint. The business reply mail envelope with Direct Mail Network, LLC listed is the mailer we are responsible for. The business reply mail envelope with Distribution Processing Center and the final notice mortgage mailer you attached were not mailed by our company.
Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMN. However, you may still receive similar mailers from other mail houses or direct mail processing service providers, just like the two you attached to your complaint that I mentioned above were not mailed by DMN.Customer response
12/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************Initial Complaint
11/21/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Deceptive mailing intended to mimic IRS notification OPEN IMMEDFIATELY IMPORTANT INFORMATION ENCLOOSED SECOND NOTICE TIME SENSITIVE DATED MATERIAL RESPOND BY XXXX .Enclosed "T2:" form mimics IRS tax forms How is this legal?Business response
12/02/2022
By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.
We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online http://dmpoptout.com/).
We have taken the immediate action of adding ***************************** name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC.
Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers.Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Twice we have requested Direct Mail Network, LLC aka Records Division, ************************************************** to cease and desist/do not solicit as they continue to send mailings to our relative who died in ****. This is uncalled for!Since they continue, we have no other recourse than to contact the BBB for assistance in having them remove her name and our address from all of their records, databases, and lists.This is exactly as it appears on the mailing:*************************** ***********************************************************Business response
12/02/2022
By way of background, Direct Mail Network, LLC is a company that provides mail services to commercial entities that market products and services to the public. DMN acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.
We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMN include Opt-Out instructions (by phone and/or online https://www.dmn-optout.com/).
We have taken the immediate action of adding ***************************** name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Network, LLC. You mentioned that you have gone through the opt out steps before to remove this consumer from our database. However, we cannot find any record of receiving that request. If you would like to provide us details on when and how you have made this request in the past, we would be happy to investigate to see what happened.
Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMN. However, you may still receive similar mailers from other mail houses or direct mail processing service providers.Initial Complaint
09/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
This company has to be the absolute most disgusting people ever. I received a ************* for my daughter who was tragically killled in an auto accident in 2006. No that is not a typo on the year. How is it possible for the number of complaints that this company is still accredited by the BBBBusiness response
10/05/2022
By way of background, DMP Is a company that provides mail services to commercial entities that market products and services to the publlc. DMP acts as the Intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.
We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include online Opt-Out instructions (http://dmpoptout.com/).
We have taken the immediate action of adding the mailing address provided (179 ****************, ***********, ** *****) to our Do Not Contact database, which will be used to automatically remove the address from mailings processed by Direct Mail Processing, LLC.
Please note: Adding your address to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP.However, you may still receive similar mailers from other mail houses or direct mail processing service providers.
Initial Complaint
04/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called the following company three times to be removed permanently from their mailing list and they will not remove my name. The first two people I spoke to said they would take care of it, the third person, a receptionist,, said their marketing company was responsible, not them, so my request was not her concern.The ***************************************************************************************************************, ************.Thanks so much for solving this problem for me.Business response
04/21/2022
By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers.
We understand that receiving unwanted mail can be frustrating. To aid consumers,mailers processed by DMP include online Opt-Out instructions (http://dmpoptout.com/).
We have taken the immediate action of adding the mailing address provided (***************************************************** *****) to our Do Not Contact database, which will be used to automatically remove the address from mailings processed by Direct Mail Processing, LLC. However, please note that the name provided (************************) does not match the name linked to this address in our database. If ************************ has a different mailing address they would like us to add to our Do Not Contact database, please let us know. Another way of ensuring your information has been properly added to our Do Not Contact database is to provide a copy of the mailer you received from us.
Initial Complaint
10/03/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
This mailing was received in the week of Sept 27th. I have seen these mailings before and ignored them, but now I would like to be removed from this company's mailing list.Initial Complaint
09/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a piece of mail from this company on 9/23/2021 telling me it was my 2nd notice and I never received a 1st notice. Says "Time sensitive material enclosed". This is a scam and phishing!!Business response
10/21/2021
Business Response /* (1000, 16, 2021/10/21) */ By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers. We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online http://dmpoptout.com/). We have taken the immediate action of adding ***** *******'s name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC. Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. Business supplied email: *****@dmp-us.com Use this address for any contact with the Better Business Bureau Business Response /* (1000, 16, 2021/10/21) */ By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers. We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online http://dmpoptout.com/). We have taken the immediate action of adding ***** *******'s name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC. Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. Business supplied email: *****@dmp-us.com Use this address for any contact with the Better Business BureauInitial Complaint
09/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Direct Mail Network, LLC is mailing fraudulent direct mail notices created by their Insurance clients too deliberately 'trick' the consumer into providing their personal information using the attached format. The return address is a bogus 'Records Division' in Kennesaw, GA which is actually the address for Direct Mail LLC. The notice is formatted like a IRS form. Than the ultimate misleading statement, 'I now have access to a Final Expense life insurance program for up to $35,000'.Also, in tiny, little bitty print, is the line 'not affiliated or endorsed by any government agency' Well BBB, I am in the death care industry, and this not only cons the senior citizens out of sharing their personal information it also now invites further intrusive behavior via mail and/or phone. And, just because the direct mailer claim they're not responsible for the content in the direct mail piece doesn't absolve them from collusion with their insurance clients to defraud the public. Cease and desist.Business response
10/06/2021
Business Response /* (1000, 8, 2021/09/30) */ By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers. We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online http://dmpoptout.com/). We have taken the immediate action of adding ***** *****'s name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC. Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. Consumer Response /* (3000, 10, 2021/10/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not at all satisfied with the response. I didn't ask to be dropped by DMP's mailing list. I asked that this company take responsibility for the garbage that they are sending to Senior citizens. By coping to the defense that they do not endorse the marketing material does not pass *** 'litmus test' of being a socially responsible business. I want DMP to cease any further association with their client who insist on duping our Seniors. Business Response /* (4000, 12, 2021/10/05) */ Thank you for your reply. Please note that Direct Mail Processing is involved in a very limited manner with the solicitations you are referencing. As such, our response to your concerns is somewhat limited considering our role in the process. To clarify, DMP provides very specific services to our clients. Primarily, DMP receives and processes consumer complaints, as well as verifies no solicitation lists and similar opt*out requests from consumers. To accomplish this consumer opt*out service, DMP maintains access for consumers to either respond online, by mail, or by telephone. That said, we know that our clients take consumer protection issues very seriously. As such, we will be sharing your concerns with them promptly for review, and consideration. We trust you will find the foregoing responsive to your complaint and know that we are acting swiftly and considerate regarding your concerns.Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I Do Believe I put a Complaint in With this Same Company 2020 I'm on the opt-out mail since 2020 this second notice ( bunch of BS) These Mortgage Protections Scams are outrages. I2 men appear on my door step. Thank god I have a storm door. Told me my wife signed up for and they were here to discuss. My wife said No we didn't that was 2 years ago. They said they tried to call and send emails. My wife told them to don't answer to unknown numbers and emails. My wife stayed she should have called the police. The 2 men were not professional in any action. Next time we will call the policeBusiness response
10/21/2021
Business Response /* (1000, 15, 2021/10/21) */ By way of background, DMP is a company that provides mail services to commercial entities that market products and services to the public. DMP acts as the intermediary between marketing companies and mail houses that send and receive consumer mailers. We do not sell or endorse the products or services referenced in the mailers. We understand that receiving unwanted mail can be frustrating. To aid consumers, mailers processed by DMP include Opt-Out instructions (by phone and/or online http://dmpoptout.com/). We have taken the immediate action of adding Cindy Hoffner's name and mailing address to our Do Not Contact database, which will be used to automatically remove them from mailings processed by Direct Mail Processing, LLC. Please note: Adding your name to our Do Not Contact list will ensure you do not receive mailers that are processed by DMP. However, you may still receive similar mailers from other mail houses or direct mail processing service providers. Business supplied email: *****@dmp-us.com Use this address for any contact with the Better Business Bureau
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Contact Information
2900 Delk Rd SE STE 700-246
Marietta, GA 30067-5320
Business hours
Today,Open 24 Hours
| MMonday | Open 24 Hours |
|---|---|
| TTuesday | Open 24 Hours |
| WWednesday | Open 24 Hours |
| ThThursday | Open 24 Hours |
| FFriday | Open 24 Hours |
| SaSaturday | Open 24 Hours |
| SuSunday | Open 24 Hours |
Customer Complaints Summary
32 total complaints in the last 3 years.
14 complaints closed in the last 12 months.