Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent mailing that states in bold red print: "Important Benefits Information Enclosed" (see photo). Opened "important notice" to find that only thing inside is an ADVERTISEMENT for health insurance. Just yet another business using deception, misrepresentation and complete distortion of simple English language words to steal from the public.

  Business Response

  Date: 08/25/2024

  Dear ****************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.

  We do have an Opt-Out Site (www.dpcoptout.com) that can be used instead of filing a BBB compliant. Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing them information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.

  We have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

  Customer Answer

  Date: 08/25/2024

   
  Complaint: 22186052
  

  What a riot. Your response has absolutely no logical connection to the complaint. Do you know how to read English?!! I didn't write to complain that I was on a list!!!! I wrote to complain that you sent a mailing to me and presumably thousands of others that is BLATANTLY MISLEADING AND DECEPTIVE. There is no benefits info enclosed in the mailer...the only thing that is enclosed is an advertisement and solicitation and one that requests data from the recipient. The latter issue, which you did not even merely acknowledge in your response, is the actual complaint that I sent to you. The sales practice you are engaged in probably violates the Ohio Consumers Sales Practices Act because, in the context of a solicitation, you are representing that a circumstance exists,when in fact it doesn't. The mailer does not contain any benefits info whatsoever of the type that an ordinary person would expect. It is 100 percent a solicitation to BUY A PRODUCT and worse it includes a request that personally identifying information be sent to even receive info on the product. This course you are on is illegal in **** and most states. So, why don't you address the ACTUAL instead of responding with items that were never even referred to. Again, the problem is NOT that I'm on a list or that something was sent, the problem is you are engaged in deceptive ILLEGAL practices, period.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/27/2024

  Dear ****************.

  We understand that you did not appreciate the mailing you received from us and have since removed you from any future mailings we produce.
  
  In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial, and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.
  
  In many industries, including ours, leads are often generated without an intended end client or sales agent in mind. Therefore, it is important that mailers remain generic enough to be followed up on by the most appropriate provider of the desired products or services in the responding individuals area. This is also meant to enhance the consumer experience by allowing them to be paired with the best fit for their needs.  We often utilize generic design and basic form elements to help facilitate the intake of important contact information in a limited amount of space.

  I hope we have addressed your concerns.
  
  Respectfully Submitted,
  
  Distribution Processing Center

• Initial Complaint

  Date:08/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving 2024 benefit information from Distribution Processing Center in ******** GA for a *************************** at my home address. I have never heard of this name and wish to have her name taken off their list.

  Business Response

  Date: 08/23/2024

  Dear ****************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns. 
  

  As per your request, we have opted *************************** out of our future mailings, as she does not live at your address.  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

  
  

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apparently this company must use the "do not mail" list as a source for 'real' people. I'm on the list, and keep getting this fraudulent "second notice" from what seems to be scammers. Hiding behind their claim to work for legitimate companies just reeks of sleezy marketing practices. Maybe they catch uneducated consumers, but a different (honest) approach might actually attract people who can afford their 'clients' products.

  Business Response

  Date: 08/09/2024

  Dear ************************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  As per your request, we have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

  
  

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 22075995
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 08/19/2024

  Dear ************************,

  We understand that you did not appreciate the mailing you received from us and have previously provided instructions to Opt Out of our clients' future mailings, as you did not provide your complete mailing address.
  

  In response to your rejection of our initial reply, wed like to emphasize that our business operates in compliance with multiple governing bodies to produce mail campaigns that generate consumer interest in legitimate insurance, financial,and other products. We are not engaged in phishing, scams, or misleading consumers nor are our many reputable clients.
  
  In many industries, including ours, leads are often generated without an intended end client or sales agent in mind. Therefore, it is important that mailers remain generic enough to be followed up on by the most appropriate provider of the desired products or services in the responding individuals area. This is also meant to enhance the consumer experience by allowing them to be paired with the best fit for their needs.
  
  I encourage you to follow up with our Opt Out Program, as well as the National Do Not Mail Registry or OptOutPrescreen to have your issues resolved.
  
  Respectfully Submitted,
  
  Distribution Processing Center

  
  

  Customer Answer

  Date: 08/19/2024

   
  Complaint: 22075995
  
  I am rejecting this response because:
  Same copy and pasted reply to each complaint filed with the BBB.

  I'll continue to file a complaint with each piece of unwanted and unsolicited direct mail  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Distribution Processing Center, LLC has been sending me letters and calling my number about a second attempt to receive benefits that the government is withholding with Mississippi residents. This is so unprofessional trying to lure people in stating the gov. owe money. What's your agenda? Please REMOVE MY NUMBER AND ADDRESS OFF YOUR CALL LIST AND MAILING LIST! There is no valid information about this matter , just a form to fill out and when you call the number back, you get a bogus AI sounding answering service with no info or human to speak with. Please get a life and a real job and stop harassing people. There are too many complaints for this to be legitimate. Leave me alone!!

  Business Response

  Date: 08/07/2024

  Dear ******************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  As per your request, we have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

   

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received mail from this organization that was clearly meant to look threatening and alarming stating on the envelope in red letters Second Notice above text Important Document Enclosed. Both of which, are not true and were my first red flags. Then, all that is included is a single slip of paper asking for personal identifying information stating that as a resident of my state Im entitled to more benefits and state-regulated programs. At the bottom they tell on themself and say they are Not affiliated with or endorsed by any government agency. Then they have the audacity to reply to people in this complaint thread with an INSECURE link to put MORE personal information to opt-out. That is unacceptable. I would say that I cant believe such a business can continue to exist, but Im not surprised. Dont even bother trying to defend yourselves. Youre just exploiting older people for your own gain.

  Business Response

  Date: 07/28/2024

  Dear *************,
  

  Thank you for expressing your concerns through the Better Business Bureau.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   
  

  As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  mailed solicitation about state-funded benefits for *****. One I don't appreciate my personal name being bought and sold, second I believe That Distribution Processing Center P>O>Box **************************** is a third-party and certainly do not appreciate the nuisance mail vendor or a scam. I didn't request this information.If I receive another piece of mail I will contact my state ****** of Texas Attorney General's ****** my US Congresswomen and my Representative Plus ************** ***** Better Business ****** as well

  Business Response

  Date: 07/15/2024

   

  Dear ******************,

  We are in receipt of your correspondence through the Better Business Bureau.  Thank you for taking time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caused you.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public.  We mail for many insurance companies and agents.
  

  We do have an Opt-Out Site (www.dpcoptout.com) that can be used instead of filing a BBB compliant. Our opt-out site was built to try to help consumers.  We are not required to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.  We even go as far as providing them information to opt out nationally.  The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail List.

  As per your request, we have opted you out of our future mailings.  If you wish to opt out of similar mailings, it is best to use a national DNM Registry such as DMAChoice (DMAChoice.org)
  

  I hope this has addressed your concern.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 6/28-2024 I received a letter from Distribution Processing Center stating as a resident of ********, you are entitled to more benefits, not provided by governmental funds. You now have access to 2024 state regulated programs which will pay 100% of all final expenses up to $35,000. Return this postage paid card within five days to request this new benefit information.They sent me the letter to my address with my name on it but yet are asking me to fill out my name and my address along with my phone number. Makes no sense. The letter states that you must respond by 7/11 of 2024. At the bottom of the letter, it says not affiliated with or endorsed by any government agency.They apparently have my address and my name, so, The only thing they are lacking is my phone number. Just so they can solicit me for more information about myself. Or solicit me for buying things from them. So the letter actually has nothing to do with state related programs that will help pay for final expenses up to $35,000, of what. The letter states that it will pay final expenses up to $35,000 through a state Program for what? This letter is nothing more than soliciting for more information and a phone number about somebody it needs to stop. Ridiculous. They better hope I dont get one more or they will be hearing from my attorney.

  Business Response

  Date: 07/01/2024

  Dear *************,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   
  

  As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Distribution Processing Center, LLC has been sending me letters and calling my number about a second attempt to receive benefits that the government is withholding with Mississippi residents. This is so unprofessional trying to lure people in stating the gov. owe money. What's your agenda? Please REMOVE MY NUMBER AND ADDRESS OFF YOUR CALL LIST AND MAILING LIST! There is no valid information about this matter , just a form to fill out and when you call the number back, you get a bogus AI sounding answering service with no info or human to speak with. Please get a life and a real job and stop harassing people. There are too many complaints for this to be legitimate. Leave me alone!!

  Business Response

  Date: 06/13/2024

  Dear ******************,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  We do not contact customers by telephone.  The communication you received by mail is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   

  As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center

  
  

• Initial Complaint

  Date:05/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Distribution processing center ********************************** They claim to be a **************** program for California residence.Is soliciting me for ******** or some sort of ******** program stating that I have earned $174.70 back in my Social Security check. I do not receive a Social Security check nor do I have ******** or ********. I would like to be removed from their mailing list and any other scams they may have.If I receive another letter from then I will be mailing them a cease and desist.

  Business Response

  Date: 05/28/2024

  Dear **************, 

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service. Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.

  We have opted you out from all future mailings of our clients processed by Distribution Processing Center.
  

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center
  

• Initial Complaint

  Date:05/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am receiving bogus mail from this agency. They are sending me mail under a name I have not used in 26 years. Its marked second notice and aims to look like an official document when in fact it is just a marketing ploy. I want this name removed from ft their list

  Business Response

  Date: 05/24/2024

  Dear ********************,

  Thank you for expressing your concerns through the Better Business Bureau.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt out of any future mailings processed by DPC so they will no longer receive them.   
  

  As you did not supply your complete address, we cannot opt you out from all future mailings of our clients processed by Distribution Processing Center.  You can respond to this correspondence or visit our opt-out site at www.dpcoptout.com to be added to our Do Mot Mail List.
  

  If you wish to opt out of similar mailings, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.
  

  Respectfully Submitted,
  

  Distribution Processing Center