Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting a letter addressed to my deceased brother-in-law who never lived at my address! I get one of these every other month for the last couple of years ever since he passed away two years ago! I have sent the document back to them by mail letting them know that he is deceased and he never lived at this address and do not send me any more letters with his name on it and they keep sending them to me ! I dont want to receive any more mail from this business! I even mailed them the program from his funeral and they sent me another letter!

  Business Response

  Date: 08/15/2023

  Dear ***************,

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they no longer receive them.

  We understand you are frustrated.  As you have not supplied your deceased brother-in-law's complete information to opt him out of our mailings, we cannot add him to our Do Not Mail database.  Please go online to www.dpcoptout.com to accomplish this or respond to this email.  Once the Opt-Out information is received, we will automatically remove your brother-in-law from all future mailings processed by Distribution Processing Center.  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.  
  

  Respectfully Submitted,

  Distribution Processing Center

   

  Customer Answer

  Date: 08/15/2023

   
  Complaint: 20426376
  
  I am rejecting this response because: I mailed the brochure from my brother-in-laws funeral to the business to prove that he is dead!
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:08/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company posing as a ******** benifits or that the state is providing benifits

  Business Response

  Date: 08/15/2023

  Dear ********************,

  We are in receipt of your concerns through the Better Business Bureau.  Thank you for reaching out to us.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.

  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they can no longer receive them.  As per your request, we are opting you out of our client's future mailings.  I hope this addresses your concerns.
  

  Respectfully Submitted,

  Distribution Processing Center

   

   

• Initial Complaint

  Date:08/02/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am tired of receiving documents that are being sent to an address that is not my official address. The residence they are sending this junk mail is a rental home and I DO NOT want any more mail delivered there under my name. I am tired of this and I have no other way to make sure they know this other than filing a complaint.It would be greatly appreciated if this would stop immediately.

  Business Response

  Date: 08/03/2023

  Dear **************,

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them.

  We understand you are frustrated.  As you have not supplied your complete information to Opt you out of our mailings, we cannot add you to our Do Not Mail database. Please go online to www.dpcoptout.com to accomplish this or respond to this email.  Once your Opt-Out information is received, you will automatically be removed from all future mailings processed by Distribution Processing Center.  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.  Additional information on our website may be helpful to you as well. 
  

  Respectfully Submitted,
  

  Distribution Processing Center

   

  Customer Answer

  Date: 08/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have went online and completed the optout page as requested by the company.  If this doesn't resolve the issue, I will simply file another complaint.  I really hope this takes care of it.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company frequently send me LIFE INSURANCE final expense notices as if its a bill. They are very deceptive and alarming.

  Business Response

  Date: 07/28/2023

  Dear ****************,

  We are in receipt of your concerns through the Better Business Bureau.  Thank you for expressing them.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received for final expense insurance is a legitimate service.

  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated.  As we do not have your complete information to opt you out of our mailings, we cannot add you to our Do Not Mail database. Please go online to www.dpcoptout.com to accomplish this or forward me your complete address when responding to this communication.  Once your Opt-Out Form/Information is received, you will automatically be removed from all future mailings processed by Distribution Processing Center.  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.  Additional information on our website may be helpful to you as well. 
  

  Respectfully Submitted,

  Distribution Processing Center

  
  

• Initial Complaint

  Date:07/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not wish to receive any unwarranted solicitation from this entity. If this wasnt an organization built around scamming people, their do not mail to database would be available to opt in without filing a BBB complaint.Please kindly remove me and my family and my address from your database immediately.

  Business Response

  Date: 07/28/2023

  Dear ****************,

  We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to outline your concerns. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you. I will try to alleviate any concerns or misunderstandings we may have caus** by addressing them below.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents.

  We do have an Opt-Out site (www.dpcoptout.com) that can be us** instead of filing a BBB complaint.  Our opt-out site was built to try to help consumers. We are not requir** to do this, but we built the site so that consumers could easily opt out of all mailings we do on behalf of our clients.We even go as far as providing them information to opt out of mailings nationally. The sole purpose of this site is maintaining a complete and comprehensive Do Not Mail list.
  

  I hope that we have address** your concerns. We have opt-** you out of our future mailings as not to cause you any additional stress. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)

  Respectfully Submitt**,
  

  Distribution Processing Center

• Initial Complaint

  Date:07/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep getting junk mail from this company and its upsetting. Its junk and we do not want to keep receiving them.

  Business Response

  Date: 07/20/2023

  Dear ****************,

  We have receiv** your request via the Better Business Bureau. Thank you for taking the time to express your concerns.  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you. 

  As per your request, we have opt-** you out of our future mailings as not to cause you any additional stress. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org). 

  I hope this has address** your concerns.

  Respectfully Submitt**,
  

  Distribution Processing Center
  

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I dont want anymore Junk Mail/Solicitations from this company. *** tried returning to sender but it hasnt worked. And the fact that they put second notice/third notice, Important documents enclosed makes it seem like its some legal matter regarding medical/insurance benefits. I take care of my mom and she gets the same junk in the mail (same address) This upsets her when she gets these letters because she thinks something is wrong. So I want us both to be taken off of all mailing lists and call lists.

  Business Response

  Date: 07/12/2023

  Dear ****************,

  We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to express your concerns.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents.  

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.
  

  As per your request we have opt-** you out of our clients' future mailings.  We do not have another name associat** with your address.  As many mailers look the same, it is important to note that opting out with us will only prevent our clients mailers from being mail** to you.  It will not prevent you from receiving similar looking mailings from the hundr**s of other companies mailing for such offers. I would advise you to register with a National Do Not Mail registry to ensure you are block** from receiving all similar mail. Helpful resources include National Do Not Mail List (************** manages the national do not mail list). All marketing organizations that are members of the *** must follow the ***choice guidelines. 

  If you decide to supply your Mom's name, I can opt her out as well or you can visit our site and opt her out there. (www.dpcoptout.com)

  I hope that we have address** your concerns. We have opt-** you out of our clients' future mailings as per your request. 
  

  Respectfully Submitt**,
  

  Distribution Processing Center

  Customer Answer

  Date: 07/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continue to receive mailings from this entity that doesnt have any reason to contact me. The mail raises concern with Second Notice across the outside of the envelope in Red for no apparent reason. This is just llc is a spammer with lipstick. If this was received via email it would be considered suspicious. It xontains all the red flags such as urgency, no sender information requesting perdonal odentifoable information. Stop sending mailimgs to the residents of our address.

  Business Response

  Date: 07/07/2023

  Dear ******************,

  We have receiv** your concerns via the Better Business Bureau. Thank you for taking the time to express your concerns.
  

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. Our mailers are requir** to be generic and not reference any specific plan information because we are not sure at the time of mailing which company/agent will receive the return** lead. So, by law we are requir** to be generic in our messaging. Also, since we are not the licens** insurance agent we cannot talk about specific plans. We mail generically and then forward leads to agents who are interest** in buying leads in the geographic areas in which leads have come in. That is also why there is no insurance company/agent list** on the mailer as it may not go to that company/agent. When we are talking about new benefits,we are referring to the many new plans that come out each and every year. For example, there recently has been a new plan that will cover up to $50,000 in funeral expenses. This plan was not around in previous years. Again, since we cannot be specific to a plan we have to speak in general terms.

  It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.
  

  I hope that we have address** your concerns. We have opt-** you out of our future mailings as per your request. If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  Respectfully Submitt**,
  

  Distribution Processing Center

• Initial Complaint

  Date:06/29/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has sent me mailers week after week from this business regarding insurance., I sent the mailers back with do not contact/take me off list and nothing has happened. Today is the last straw as I have a new piece in my mailbox. I am just asking for the junk insurance mailers to stop-it is not important documents enclosed as described on front of mailer, and it is not my second notice. I will not purchase or respond to any type of sale or plan for insurance that I don't already have. I am a senior citizen and enough is enough.

  Business Response

  Date: 06/29/2023

  Dear ******************,

  Thank you for expressing your concerns through the Better Business Bureau.

  Distribution Processing Center provides mail services on behalf of commercial entities that market products and services to the general public.  The communication you received for final expense insurance is a legitimate service.  Consumers who are not interested in the products can opt-out of any future mailings processed by DPC so they will no longer receive them.  We understand you are frustrated.  As per your request, we have opted you out from all future mailings of our clients processed by Distribution Processing Center.  

  If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  We strive to answer all concerns that a consumer may have and apologize for any inconvenience this unwanted mail has caused you.   
  

  Respectfully Submitted,

  Distribution Processing Center

  Customer Answer

  Date: 07/05/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting these mailers from this company offering burial insurance. I keep sending return to sender, but keeps coming. There's no way to tell these folks to stop sending me these mailers. Quit making it sound like I forgot to do something, 2nd chance, etc.. PLEASE STOP SENDING YOUR MAIL. DONT WANT IT!!! PLEASE TAKE ME OFF YOUR LIST

  Business Response

  Date: 06/26/2023

  Dear **********************,

  We are in receipt of your complaint through the Better Business Bureau.  We thank you for expressing your concerns.

  Distribution Processing Center provides mail services on behalf of commercial entities that market legitimate products and services to the general public. We mail for many insurance companies and agents. It is not our desire to send mail to anyone who wishes not to receive it so first and foremost let me apologize for any concerns our mailing has caus** you.

  We have establish** an opt out site for consumers who which to be remov** from our clients future mailings.  As per your request, we have opt-** you out of our client's future mailings and plac** you on their Do Not Mail list.

  I hope that we have address** your concerns. . If you wish to opt out of mail similar to this, it is best to use a national DNM registry such as DMAChoice (DMAChoice.org)
  

  Respectfully Submitt**,
  

  Distribution Processing Center
  

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************