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Business Profile

Glazier

Great Dane Glass & Mirror

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called for an estimate of a shower enclosure and we agreed on the price. When I gave him the rough dimensions I made it clear that the shower door would be on the short side, not the long side. He sent a sketch showing the shower door on the short side, and also said he would have people come out to measure the space to get it exactly correct. The people arrived to measure, entered my home without me knowing because other workers were there, measured and left, I called him that afternoon to ask when they were coming and he said they already came and went and got what they needed. When the workers were there, pipes were coming out of the ground that would have obstructed the potential door from opening (photo attached, the vanity was not in place at the time but the pipes were there). The website claims "high-quality materials and precision engineering" but no engineer would have changed the dimensions to put the door on the long side when it was clearly supposed to be on the short side, or they would have asked the homeowner when they came out to measure. **** told me my only options were to pay for him to do it wrong, or pay more for him to do it right. He was not willing to cover the costs for his mistake. I would like a full refund for what I paid as his team that measured botched it. They should have asked me to approve the measurements after they were taken not when we discussed the plan on a phone call for a sketch of the concept as I approved the put the door on the short side not the long side in the sketch.

Great Dane Glass & Mirror is NOT a BBB Accredited Business.

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