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Business Profile

Hospital

Wellstar Medical Group

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the emergency room ahead of my husband who was in an ambulance and being transported there. I asked for a covid test so that I would not infect those while I was waiting on him to arrive. When he did arrive I was with him in his room while the test was performed on me. At no time was I hooked up to an IV, heart rate monitor or given a bed. My bill is over $1,200. I am not contesting the lab report cost which was over $400 but $1,200 to sit in my husband's room is not in compliance.

    Business Response

    Date: 12/08/2023

    We have done a complete review of the consumers concerns and have reviewed the charges billed to the patient. According to our review the charges were billed in accordance with the care provided.
    The balance billed to the patient is the deductible applied by the patients health plan. We will be reaching out to the patient to share the outcome of our review and payment options that *** best suit their need.  

  • Initial Complaint

    Date:06/27/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had physical therapy at the ************ *********************** and it seems that I did not receive any billing until late May. In this text message, they informed me that my balance was due of close to $700. I had asked what I needed to pay in a ** pay before and they told me it was up to my insurance **mpany. This is the first time I heard about billing in this manner. So, in late May, I started getting text messages that my ac**unt was passed due. How? I have not received one bill! So, I call the IT ***** Because the my portal was not working. She supposedly reset it. Still no access. I called the *** and she informed me that there was a different address that was listed on my ac**unt. A **** or 18 something ******* address. I am livid! How did this happen when I have NEVER LIVED IN *******! She was supposed to **rrect this three weeks ago. No bill. I called **mpliance because now I have **ncerns about someone having my name, medical information and they are mailing this to the wrong address and are still. Now, this s*** is affecting my credit and they should fix this. I want extended payments for this mistake and I want them to erase the ******* address from my ac**unt. I have my credit files locked or they have given these people access to my credit report. This is not good business!

Wellstar Medical Group is NOT a BBB Accredited Business.

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