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Business Profile

Massage Therapist

Massage Envy

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I saw a $35.00 charge on my **************** card for a service that was never conducted, on April 12, 2024.. Attached you'll see there was no appointment in ***************** and that my last appointment was in ************* on March 8, 2024 (Images 8413 and 8414). The manager of this ***************** location is the person who charged me. I asked for the number of the owner and I called the owner/ number they gave me on the same day and left a voicemail message. I called again twice last week. Then on Wednesday, April 24, I called again and told them I would report them to the Better Business Bureau and I also sent a text with that information. I also emailed guest relations, which I think is their corporate contact, three times. None of my emails, calls or texts have been returned.They also tried to cover their actions by deleting my account (Image *****, which I had registered since July of 2022.

Massage Envy is NOT a BBB Accredited Business.

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