ComplaintsforAtlas Mover Group LLC

• Initial Complaint

  09/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I arranged a moving company to move my belongings from *********, MD to *********, **. I originally booked this move with Atlas Moving Group on 7/9/2024: (*********************************** I was unaware at the time that Atlas subcontracted it to All Seasons Moving and Storage. ****, the mover who picked up my goods had me Zelle transfer the initial pick up payment to "Elite Movers" and not All Seasons? I had already moved to ** by my pick up date and a friend back in ** handled the pick up day for me. She told me **** was pushy and refused to give her any copies of the bill of lading at pick up, just that pink inventory slip. He told her to just take pictures of the documents (attached) which is how I even got the name All Seasons. The Inventory form has a different company listed? My goods were picked up on July 22 and were supposed to be delivered on Aug 10. On August 10, I messaged **** about a delivery time as I had not heard from him, and he texted me "Oh sorry. Delay on the road. We'll be in touch Monday." No word on Monday. I texted multiple times and got no ***ly. After 4 days of texting him, he ***lied, "truck broke. Working on getting a new truck." He then didn't answer me for several more days and I called him and he FINALLY answered the phone and was very rude to me, told me to stop calling him, that he would call me when he had an update. I don't need to update you when I have nothing to tell you." I've also called Atlas about 25 times and they keep giving me the run around and don't call me back. A customer service *** named ***** always answers, puts me on hold to "go get this manager" and comes back every time and says his manager is busy and will call me back, but she never calls. Attempts to reach my original sales broker at Atlas, **** ******, result in the same. My move is now 31 days late and I cannot reach anyone to help me after giving these movers $5K, and as far as my things, I am now filing a case for theft and fraud.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  When they called to say that they were delivering my furniture, they gave me one day notice. So my elderly sister and I were here waiting for them, and there was only one man on the truck to deliver all my furniture. He complained about having to bring it in and set it up, which i had Been told that they were a full service mover and that everything would be unpacked and put in place. The Guy didnt want to do his job. He complained an he drug my cabinet off of his truck and into my apartment and shoved it against the wall complaining the whole time. And thats the cabinet that has a rip in it. They had evidently taken all my furniture off the truck and put it into a storage unit and then put it back on the truck and put heavy things on top of light weight things and smash boxes and my totes , and the guy brought them he left them outside expecting us to bring them and all he cared about was me giving him the check for the money. I am missing items like a floor lamp and some of my stuff like I said has been damaged and my cabinet is beyond repair. It will have to be rebuilt and that will cost about $2500 . The lamp would be worth about $200 and my smashed totes and things are not replaceable. They have to be thrown away. And he even tried to pay the gardeners who were working at my apartment to help him move in the stuff and they were not allowed to do that . And so landlord was getting mad at me. I would like to get compensated for the damage theyve done they even put tape on my wood cabinets and furniture. This whole thing was unacceptable. When they got to my apartment in ***********, where I moved from the guy doubled the price saying I had too many boxes and I had no choice but to pay him and sign the contract. They already loading up everything onto the truck, and I had already put in a intent to move with my apartment manager. And all they gave me was a written contract that is barely legible, and the type one I included in this was the original.

  Business response

  09/10/2024

  **********;

  I apologize you have had a bad experience. Please reach out to your carrier who moved your items, Peak Van Lines. You should have all of their paperwork from your move. You would need to file a claim with their insurance department.
  Unfortunately, we are not responsible for the tangible part of the move.

  You would have to reach out to your actual Movers.

   

  Warm regards,

  *********************

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  March 19th, *********************************************************************** the following month. I flew out from ************** to ********** to ***** them access to the storage unit. Upon arriving and meeting the movers, they arrive in a uhaul truck to load our storage unit. No company apparel or appeal. They begin to load and stop with less than 5-10 items on the ***** as they say that this is all they were told to pickup. The company intentionally falsely completed a quote for our move to **************. On the form, I provided an itemized list of the storage unit contents. The company representative, ******, noted we would only use 600 cubic feet of space on their truck (unrealistic estimate as demonstrated by the movers on site). Our storage unit is a 10x15 unit and was completely full. ****** did not relay to me that he noted only 600 cubic feet would be needed, and when the movers arrived for pick up, they attempted to charge an additional $6,000+ due on the spot to pick up our storage unit. When the movers and myself attempted to contact ****** during the pick up, he did not respond, did not answer anyones call, so the move was cancelled and tentatively rescheduled while we all awaited to hear from ****** to resolve the situation. The next day, ****** answered the phone and immediately said he would call back but never did. When I called again, someone else said that i should be hearing from the manager; in which never happened. There has not been any correspondence, response from ****** or the company in response to the issue, nor an adjustment, reschedule or refund. I later found that this company is intentionally scamming people under the pretenses that they are ******************************** a reputable moving company, by naming their scam a closely related name. We are escalating the issue with hopes of a refund, resolution, and hopefully to put an end to this company scamming innocent people.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We called Atlas Miover Group on7/8/24. I thought I was calling Altas VanLines, a reputable moving company. We needed help with 2 moves: the first one from our home in ** to storage for 20 days; then to our new home in ** on 8/13/24. I gave the person I was talking to (****) everything we needed to move. I told him we have one couch that pulls out to a bed, another couch with recliners on both sides (both 3 person couches), a glass top dining table, and 2 king size beds with one of them being a Personal Comfort bed with bladders. I tol him we would have 30 boxes. He quoted me for the following items:Original Inventory List:Articles List 52 Items, 117 pieces When they called this past Monday to review and make any changes, I told (***) we would have no boxes and no pictures . It was just the furniture on the inventory list, minus all boxes, pictures, 2chairs, and 2 patio chairs. He said if there was a credit, it would be on our final bill. When the movers came, they said we would owe an addl $5700!! Thats more than double the quote! We called Atlas and they said the movers are allowed to charge over the *** quoted! We ended up negotiating down to an add'l $3800, but they only took 2/3 of our items! We had to rent a storage unit and pay more! This is a very bad and unacceptable business practice, and I dont want other people to be caught in this! We had scheduled another move at the same time but on different days from ** to **. With all the trouble we had, I tried to cancel it. They said I would lose my deposit of the $1500+|- so I asked them to send someone to my house prior to the move to go over everything so we werent blindsided with a huge bill! I was told they do not send anyone ahead of time, that it was up to the driver when they arrive to determine if there would be an additional charge. They said it was in the contract that I signed. This is a total SCAM! This needs to be investigated and my deposit for the second move refunded!

• Initial Complaint

  07/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  steer away from them. they are the worst you could encounter. The estimate was 6k and I ended up paying 16k. movers have no care of your belongings and it's all around a huge scam. Believe the reviews, please. The mover Constantly treated my wife. If she did not agree to the price changes they said they would start unloading the truck. Prices were made up and increased constantly (I was already at the destination and couldn't do much via phone). they showed up more than an hour late after the time window, sitting smoking and taking their time... a horrible experience so far. I recorded one of them on the phone about pricing and when I called to confront him he denied it even though I told him I got him recorded. They need to be out of business. Booth Atlas and Top Moving USA LLC( what Atlas used to give us a nice screw).

  Business response

  08/18/2024

  **********,

   

  Your movers arrived at the agreed upon logistics rendering our services completed. For any payment problems or delivery issues please contact Top Moving Usa. Those are your movers and thats who you need to contact for any issues involving the move past pick up.

   

  Thank you

  Sincerely

  *********************;

• Initial Complaint

  06/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I contracted this company to move my belongs from **** to *******. When we first talked to ******* the sales person in march, he provided an estimate. With about 24 hrs before the pick up date, they called us for an inventory review and the quote was double more. They came the next day (Jun 21st), we discussed and decided to pay for it. We were CLEAR to everyone that we need our belongs to be in ******* on Jun 29th. They had week to organize our delivery.On jun 26th another company called saying they partnered with Atlas and they confirmed the delivery date of jun 29th and they would call 24 hrs before with details. On jun 28th no one called me, I called this other company and they said they dont have a crew to deliver my belongs and my belongs are STILL in ****???? They dont have an estimate date of when they will delivery, no dates provided Is this any type of joke? I payed $13,000 to this company for what, if Im at a new place and I dont have bed to sleep with a 2 years old daughter. I called Atlas Mover as well since this other company they partnered up dont have answers and Atlas dont have information, date or a solution!!! Im frustrated, upset, and I will *** this company to pay me back all the extra money Im spending for buying things I dont actually need to survive at the new house. When you contract a moving company the MINIMUM you hope you will get is your belongs to get at your new home in time, since we are going to another state and dont have anything what they expect us to do?

• Initial Complaint

  06/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  Hello ******,** reaching out today because i believe I signed a contract under false pretenses. My move is today and unfortunately I learned on arrival from the movers (who are lovely BTW) that the original cubic square foot estimate you put in based on the inventory was grossly understated. I intended to move about half of the items listed in the inventory list below. Even with the reduced inventory I was informed today that the cubic square feet of those items was at least 1000 cubic square feet more than you estimated. That means the cubic square foot estimate is half what it should have been. Ultimately I signed a contract under false pretenses. The movers quoted an additional 2K above my quote for a fraction of the items listed below. This was to accommodate the cubic feet overage. I have moved with relocation companies many times. This is my 9th relocation move in 15 years. So I am pretty experienced with how these things go. From a customer experience standpoint, unless Im adding inventory, the customer should not be surprised with large bills upon arrival of movers, simply because someone didnt estimate properly. Ultimately , I will not be paying Atlas to move the additional things, and I intend to pursue other moving companies to move the remainder of my items. I called to see if this could be resolved, but while friendly, the trans were not empowered or able to make the call on an exception. I am asking for a refund of my deposit. If I had known what the load and price would have been I may not have signed the contract, but I was prevented from making a sound decision because they underestimated and I believe they do this just to acquire the sale.

  Business response

  07/04/2024

  ******,

  We provide you with an estimate based on the items you provide to us at the time of booking. When the movers arrive they do a walk through.  If there is any additional space needed. Or items not revealed at the time of booking the there will be additional charges as stated in your signed agreement  

  Our services have been rendered upon the arrival of your carrier. 
  

  Warm Regards,

  *********************;

  Customer response

  07/31/2024

   
  Complaint: 21887804
  
  I am rejecting this response because: The response from the company was unsatisfactory.  All items were discussed in the quote and nothing additional was added.  The drivers confirmed upon arrival that whomever did the quote underestimated the necessary load amount - so I did not even get to ship all the items that were included in the estimate.  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  06/21/2024

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Move originally scheduled with ****************************************** given papers to sign online with 2000 dollar down payment and binding fee full packing service and also free storage for up to to 60 days and they went over phone over all items I had and all areas I had including a storage unit off site and all was well, I told them no secrets about amount of stuff and *********************** the intake guy quoted me for the highest possible price of about 5000 dollars including everything move from my condo in ******** to my new home in upstate ***Move was scheduled for 8 am on 5/16/24 it was a big deal to me and movers showed up after 3:30 that day thinking they could pack all and move all in a couple of hours. I had condo rules and the cut off time was 6:00 pm.Well they then went through my condo realized that this was not doable and changed me another 5000 dollars, I was so upset and at that point without a choice that the ******* gave 1000 dollars off but still was significant amount more than contracted with Atlas, also name of group that did the actual move was simple moving a company that works with or for or possibly is atlas moving as they told me that the payment could be only either cash or money orders and had to be exact. So I had to give them all that I had in money orders including a second binding fee for the entire move and get more money orders in almost equal amounts for the delivery part of the move and as they quoted wrong amount of cubic feet space over the phone by *********************** from Atlas.The men packed some that day and told me they be back in the next day by 9 am I had packed previously some items and items I packed all arriving intact.So move took place on 5/17/24 ************ , different crew delivered in upstate ** again was told between noon and 2 on Sunday 6/9/24 and they showed up at 6:30 pm They refused to carry items upstairs in the home stating would cost 200 more dollars.Many broken items, glass ware dinner ware lamps Thank you

  Business response

  06/24/2024

  *********,

  You reserved your move and signed your estimate on April 19th, 2024 for a pick up May 15/16, 2024.   Per the agreement that you had signed, we are a broker as clearly stated.  Sections 5 and 9 of your signed agreement states, any additional services (space, items, long-carry etc.) will result in additional charges.

  The billing department never received an email from you to respond in any way.  

   

  Sincerely,

  *********************;

  Customer response

  06/24/2024

   
  Complaint: 21881954
  
  I am rejecting this response because:

   

  I did try to connect with *********************** who was the primary Atlas sales person, who completely disappeared and did NOT respond to my text message at all. He was the only contact had as all my copies of original documents signed disappeared from e mail, was no longer able to open any PDF. In the contract I paid for full packing and moving and delivery, we went over stairs in the home of end delivery destination, was not counted, only outside stairs were counted. The estimate was completely wrong and the movers were from a completely different company not going by anything that was previously outlined in contract, not time to be there, thinking they couldnt pack and move an entire home in 2.5 hours. They ended up coming back the next day to do the actual move. Thank God I pre packed  and staged many things prior to their arrival, then they left many items behind that they packed in a large closed closet, and upon arrival same company again coming many hours late and when we finally unwrapped many items broken, legs on furniture, many dishes, lamp necks snapped. And not carrying anything to upper level of home.

  wanting additional money again as previously.

  contract was breached in so many ways I cant count.

  was charged double, for a horrible job done.

  I would definitely recommend anyone if ever find that needing help moving, in an already stressful across country move, to research long, and far before choosing a long distance moving company and choose one with a truly good reputation or a small local one in your area. 
  

  This was a pretty bad experience and you are saying basically, too bad you signed!

  Yes, I unfortunately did sign, in good faith after was promised all would be taken care of by the movers, no problem, everything is included, but all came to a great disappointment.

  How would you feel if this happened to your loved one?

   

   

   

  
  
  

  
  Sincerely,
  
  *****************************

• Initial Complaint

  06/04/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I booked and paid a deposit as we were moving from ********** to *******. I found that my wife had already booked a moving company, I called and cancelled as well followed the Terms of emailing the ****************** within 24 hours. Its now been almost two months of calling and emailing. Billing keeps telling me all request are processed in the order they are received with no real dates for refund. I have tried calling ***************** but no one answers and I get no call back. I can not call the ****************** as they have no phone number. All I want is a refund to focus on my family and work. This is causing me a lot of stress due to it being a significant amount of money. I have followed everything I'm supposed to and it really shouldn't be this difficult to refund the money and I feel as if I am running out of options. I feel as though I have been scammed out of my money. Unfortunately the reviews are very correct as there is poor communication, poor clarity and poor customer support. I will be following up with Legal action if there isn't a resolution soon.

  Business response

  06/05/2024

  ****,

  We apologize for the delay in processing.   I have been keeping in contact with you through email and also apologize if you've had issues with any of our departments.

  You will see your refund reflected into your account within 3-5 business days.

  Thank you

   

  Sincerely,

  *********************;

• Initial Complaint

  05/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Hired Atlas Movers Group LLC on 05/14/2024 to move my girlfriend to ** from IN. Paid them $1155 deposit. Upon further review of the company, we decided to cancel. Employee *********************** was contacted on 05/15/2024 at approximately 11:45am and given verbal cancellation. We were told billing would contact us in the next couple of hours to refund the deposit. Scheduling called 05/16/2024 to make changes to our order. I told them I canceled the service the previous day. They said I had to email the billing department for a refund. I emailed them 05/16/2024 requesting a refund. They emailed me back 05/17/2024 and denied my refund due to not canceling in the proper amount of time.

  Business response

  05/24/2024

  To whom it may concern,

  This customer signed and reserved there move on May 14th, 2024.  With a pick up day reserved within 7 days.  There was no eligible refund to offer.

  Customer was upset at her denial.

   

  Thank you

   

  Sincerely,

  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩