Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a vehicle from Mercedes Benz of Marietta and they sold me an Extended Warranty through Autonation, which I was not sure I wanted and was told I could cancel right away if I changed my mind. When I got home an noticed the Warranty was $5,700 I cancelled it that next day. I was told I would get a refund but then on follow up they said it would take 6-8 weeks to get my refund. I said that was unacceptable but I have been waiting over 6 weeks and no refund. I am paying interest on this money in the meantime. I have followed up with Mercedes Benz of Marietta who originated this transaction but they just put me on hold and offer no assistance. I have called several times and just get put on hold and no one offers any assistance. This is so unprofessional and dishonest. I want my money back and want it now. I am a Disabled Veteran and need my money back.

  Business Response

  Date: 03/26/2025

  Me and Mr. ******* are in communication. He is aware that the checks have been cut and sent to his lender Truist. Next steps are for Truist to cash the checks. 

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 9/23/2023 Purchased: -White 2022 Mercedes Benz C-class 300 brand new, mileage 1288 when purchased - Trade-IN Gray 2015 Mercedes Benz C-class 300, mileage ***** at the time of trade in The nature of the dispute is:Basically I was sold a brand lemon car thats still under warranty. Ive had to take the car back on multiple occasions for a faulty transmission and motor. Ive been back and forth to the dealership 5 times are more in less than a year and only a couple weeks apart to receive service. On an issue that seems irreparable. This defective vehicle has created significant hardship for me. I have documentation of every visit and issue that this vehicle has. I feel very uncomfortable and unsafe when driving because I never know when its going to break down. This car also has a bad gas smell when it breaks down which makes me nervous and think that it could possibly not only stop in the middle of traffic but catch fire. Bottom line I want out of this car because the issues are unfixable, a safety hazard and unfair to me the consumer. No one purchases a new car to have motor and transmission issues. Ive reached out to Mercedes customer service center and I have yet to receive any response or assistance, Im seeking a buyback immediately so that I can get on with my everyday life. Driving to the dealership at least once a twice a month is definitely draining and unfortunate. Im having to miss hours at work due to this issue but yet Im still responsible to pay a car note on a faulty brand new vehicle. I respectfully ask for a buyback immediately as this vehicle is a lemon plain and simple. Thank you in advance for your time and assistance.

  Business Response

  Date: 03/26/2025

  Customer has sent ********************** Benz USA a demand letter. We will work with ***** and customer for a resolution.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to demand the immediate refund of my $1,000 deposit, which I left with your dealership in August 2023 with reference no. **********. In May 2024, I first reached out to **** ****** about getting my deposit back, and over the last four months, Ive followed up at least eight times with no result. This delay is completely unacceptable. I expect a refund immediately. Please send the refund of $1000 by check to the following address:Keyi **** ******************************************* Additionally, I require proof of the check and shipment. You can either text or email me at ************** or ********************* to confirm, so that you cannot later claim it was sent and not received.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 5, 2023 I test drove and purchased a 2020 Jeep Wrangler from the Mercedes Benz of Marietta vehicle dealership. During the test drive I noticed there was a ding in the windshield. The Salesman, ******* informed me that the ding would be fixed once I purchased the vehicle. I purchased the vehicle and asked when the ding in the windshield would be fixed. The dealership told me they would have to call a repairman and get it scheduled. After I purchased the vehicle I made several calls to the dealership requesting to know when my windshield would be repaired. On October 10, 2023 I emailed DeMareo and let him know I still had not received a return phone call from the Sales Manager, *** ******. Finally, they were able to schedule my windshield repair for October 13, 2023, BUT I had to go to the dealership to have it completed. That was an inconvenience, but I did it. *** informed me that the windshield would be under warranty and if anything happens they would repair or replace the windshield. I had the windshield repaired at their dealership and they also replaced the air filters at my request.On August 23, 2024, I noticed the ding in the windshield had returned begun to spread in two directions. I called Mercedes Benz of Marietta on August 26, 2024 and left a voicemail for *** ******, requesting a return phone call. I did not hear from him so I called again on August 28, 2024. I spoke with *** who stated he would research my windshield issue and will call me back. I never heard from *** or anyone else about my windshield.On September 10, 2024, I called the dealership again and spoke with ***. *** asked if I ever heard from anyone regarding my August 28th call. I told him I had not heard from anyone. *** stated he would find the windshield repair mans information and call me back with and ************ is September 16, 2024 and I have not received any communication from ***, the windshield company or anyone else at Mercedes Benz of Marietta.

• Initial Complaint

  Date:08/01/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing because I have had ongoing issues regarding my 2019 Mercedes GLE 43, which has now been under the care of Mercedes-Benz of Marietta for nearly eight months without resolution. I purchased this vehicle from Mercedes Benz of Marietta last year. Within less than 60 days of purchase, I encountered significant engine problems, resulting in the vehicle remaining at Mercedes-Benz of Marietta for an extended period. In January 2024 the vehicle was taken back to Mercedes Benz of Marietta to be fixed due to theft, yet it remains unfixed. This prolonged and unresolved situation is both extremely disappointing and financially burdensome. In nearly eight months, the vehicle should have been thoroughly inspected and repaired. During my last visit to this dealership to retrieve my car (of which they stated was fixed, I immediately noticed error messages, inoperable features, scratches, scuffs and now being told it could be cut wires after which I was initially told there were no cut wires. These are issues that should have been readily apparent to the expert service mechanics at Mercedes-Benz of Marietta. Unfortunately it wasnt. Now they are stating they found candy in the car and the car has rodent damage. And Im responsible. First, where did the candy come from? Not once did they state the car was fixed. In addition Im being told I have to submit a claim after theyve already received over $15,000. It is their responsibility to fix my car. Due to their negligence. They are also giving me an ultimatum to either file another claim with the insurance company or remove the car. Regrettably, my experience with Mercedes-Benz of Marietta has been far from satisfactory. This is the second problematic vehicle I have purchased from their dealership, the first being a **** Expedition with a faulty transmission. In that instance, the vehicle was held at Mercedes Benz of Marietta past the 30 day credit grace ******* seemingly to facilitate a third sale.

• Initial Complaint

  Date:06/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February of 2020 I purchased a Mercedes e 350 new from the factory. While in finance, I was told I could purchase 5 Service A/B for a negotiated price. The agreed price was $2760.00 for what I was told was 5 services. When I contacted the service department, I was told the most you could purchase was 4 not 5 so someone is incorrect as I was told I purchased 5. My car dashboard showed the service was due in Feb of 24. At that time I was dealing with my father being extremely sick and eventually died. While I was out of town dealing with this, my car was hit and run and spent a month in the body shop. Since I was finally able to get my car back and then had to bury my father, I was unable to bring the car in for service. When I did bring the car in, I was told since the service was due in Feb, I missed it and it expired. This is not a coupon, I paid for this. The dealership was very rude and told me to bring the car in for service and pay 2500 for such. Looking at my contract there are no expiration dates for these services listed and again this is not a coupon, I prepaid for these services. I want the service owed to be completed and I want a refund for being lied to and then having to go through a process to get Mercedes to complete the work already paid for.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When i purchased our 2022 Mercedes C300 on 6-14-22, the dealer solicited me with both an extended warranty (for $5,250) as well as a prepaid maintenance plan (for $2,660). I typically purchase extended warranties with new cars (as they are refundable based on pro-ration if sold before the term expires). I have never purchased prepaid maintenance but did so, in good faith, based on dealer recommendation. I CLEARLY asked if the prepaid maintenance was also refundable, based on proration, and I was told YES, just like the extended warranty.We have now traded that car in - with only ***** miles on the car and having only utilized ONE oil change under the prepaid maintenance plan. So basically, one oil change cost me $2,660 because they now say the prepaid maint plan is NOT refundable in any way. They did refund the extended warranty. As directed by the dealer, i contacted AutoNation's cancellation department. They said the extended service plan was not refundable on a prorated basis. They sent me a copy of the contract but my signature is missing. I asked for the signed copy agreeing to the terms and they did not produce it. So, I visited the dealership in Marietta, and i was told that i was 'misinformed' at the time of purchase in 2022. That is not what they told me at time of purchase.I then emailed AutoNation's cancellation department two additional times for a signed copy of the agreement to the terms. They still have not produced it.I simply want something fair and equitable. I think $2000 would be very fair given the cost was$2,660 and i only had one simple oil change. I feel that these are very unfair consumer practices and selling service products under false pretenses. And especially so if i never signed agreeing to the terms in the first place Please help Dealer: Mercedes-Benz of Marietta GA Prepaid Maint Agreement # GA ******* -- Paid $2,660 on 6-14-22 Dealer rep name on contract *************************** 2022 C300A VIN# W1kWk8DB0NG112896

• Initial Complaint

  Date:10/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company replaced a battery for my 2006 Mercedes-Benz on July 31, 2021 after it was towed there for a product recall. I was charged $588 for the battery. I drove it home which was ************************************************ mid-August and could not. My husband fully charged the battery and still could not get it cranked. We called in November 2021, thinking it had to be something besides the new battery, and the dealership told us to have it towed back in. We did so, and first they could not find the car, as apparently the tow driver parked it out of the way and did not notify them. Somehow it got into the bay and the service ***** told me it was the battery. They refused to honor the warranty, and said the battery went bad for things that we did when we had the car. First they told us we got the battery wet because water was trickling in the car. Secondly they said it was because the radio was left on and it was not an OEM radio. The last thing they told us the battery was ruined due to there being wires in the hatch of the car, All of these reasons were untrue and when my husband spoke with the Service Advisor and disputed all these erroneous reasons, he then asked to speak with the Service Manager, who did nothing more than reiterate the reasons of the Service Advisor. We even spoke to the **************** of Mercedes-Benz and she was of no assistance. This company would not accept responsibility for the battery and would not consider that the battery was bad from the box. When we refused to get the battery replaced at their location, we had it towed back to our house. The tow driver told me he was able to drive it right on to his bed and had no problem cranking the car. The driver's window was down when we received it back, which told us there had to be a working battery to roll down the power window.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the worse experience at the dealership and finance manager ********************************* did me a bad deal on my 2023 e450 Mercedes Benz. They had to redo my deal and *********************** lied like they where going to give me all of my 3 products for free with my wheel/tire insurance, gap, and my 4 yr maintenance plan. Everytime I need my car serviced my contracts keep getting cancelled, and I have to keep calling this dealership to fix the issue. This has happened 4 times within 6 months of me buying the vehicle, and now my gap insurance is cancelled in which it still havent been put back on my vehicle. They never processed the paperwork correctly to transfer my products to my ************** agreement they had to do! I will never in my life buy another vehicle at this dealership and they have truly got on my last nerves!

• Initial Complaint

  Date:07/27/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Manager of dealership refused to honor purchase agreement after said purchase was finalized.