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Business Profile

New Car Dealers

Volvo of Marietta

This business is NOT BBB Accredited.

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Complaints

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

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  • Initial Complaint

    12/15/2022

    Complaint Type:
    Order Issues
    Status:
    Answered
    I leased a Volvo XC60 car form the dealer by paying $3000 as a down payment with a monthly EMI $750.But I didn't like the vehicle and returned it within 30 days and they have asked to pay $2240 as early termination charges, I agreed for that and made the payment.Now they are refusing to pay my $3000 back which i have paid as down payment.Why would i pay the Down payment when i am not using the car.Please help me in this situation.

    Business response

    12/21/2022

    Dear Mr. ********************** for providing our sales team and organization with an opportunity to be of service. We sincerely appreciate and value your business.  Due to the fact that you entered into a contracted lease with Volvo ************** Services, you'd need to reach out to them directly to discuss the early termination fee and if they'd be able to provide you with any of the funds that you used as a down payment.

    Again, Thank-you so much for your business.  Please feel free to contact me directly with any other questions or assistance that you may require at ************.

    Happy Holidays and Much Success to you and your family in 2023!

    Sincerely,

    *****

    Customer response

    12/28/2022

    HI Team,

    This is Ulava

    I have raised a complaint against BBB regarding my Volvo xc60
    They are refusing to pay my 3000$ Down payment even after returning my xc60 and paid lease termination charges of 2400$
    They told me that 3000$ is down payment which i paid is to reduce the monthly payment on my vehicle.
    When i am no more using the vehicle they have to return that back to me, but they are not.
    I want to file a legal complaint and proceed against them.
    Can you please help me on this?

    Thanks,
    Pradeep Ulava

  • Initial Complaint

    09/26/2022

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Resolved
    I located a 2022 Certified Volvo S60 advertised on Autotrader.com. Although the actual photo was not posted, I had no reason to believe that there were any damage or material defects with the vehicle, since it was advertised as certified. When I arrived on the morning of August 13, 2022, to complete the purchase transaction, I was informed the vehicle was being detailed. It was not until after the purchase was completed that the vehicle was actually presented to me. Upon inspection, I found a dent on the panel above the drivers side door. When I pointed this out to the Manager, ***********************, he assured me he would contact the dealership in ********** to have this promptly repaired. I waited several days to allow him an opportunity to arrange the repair, but when I had not heard anything I sent emails and texts as follows:Text to *********************** on 8-16-22 concerning status of repair- response on 8-17-22 Not yet. I left a couple of messages. I should have something for you soon.Email to ***************************, Service Manager on 8-24-22 outlining my concerns with the lack of action on the repair. As of this date I received no direct response from him.Email from ********************* on 8-18-22 I will follow up as soon as I know somethingEmail from ********************* on 8-25-22 I wanted to follow up with you and the ding needing repaired. My Manager, ***** asked if you are able to please take a photo of it when time allows... Email response sent 8-26-22 with photos attached as requested.Email from ********************* on 8-27-22 . I will forward the photos to ***** and let you know as soon as we have a location.."Since the last email 8-27-22, I have not received any contact or updates. Vehicle damage is a material disclosure. I am also concerned that the actual presentation of the vehicle was withheld until the financial transaction was complete. Was this information, intentionally withheld? I am requesting that the vehicle be repaired as promised, with a loaner car provided.

    Business response

    10/06/2022

    *********************** (Certified Preowned Manager) has been in touch with ***************** since her complaint.  ***** has been in touch with a local repair shop and will orchestrate the logistics of connecting ***************** with the shop to perform the repair.  

    Customer response

    10/07/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

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BBB Rating & Accreditation

A+

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Contact Information

1195 Cobb Pkwy S

Marietta, GA 30060-9236

Visit Website
(770) 952-1800

Customer Complaints Summary

2 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

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