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Call Truth

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 21 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/14/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried and tried to get these people to stop charging my bank but they won't. It's like a game to them and I cannot afford to play it. Please help me.

    Business Response

    Date: 09/16/2024

    Hi There,

    I'm happy to help you with this. Please provide:

    a) The name and email address that was used to open this account.
    b) The first 6 digits and last 4 digits of the credit card that was charged (do not send the entire card--just the card BIN and the last four).

    This will allow me to look up the account and process your refund.

    Kind regards,
    The CallTruth Team

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NOT SURE OF THE DATE THAT I ORDERED THE SERVICE . BUT TRYING TO CANCLE FOR THE LASTFEW MONTHS THEY KEEP CHARGING ME. I JUST WANT TO CANCLE MY ACCOUNT.

    Business Response

    Date: 08/28/2024

    Hi ******,

    Thank you for contacting us.

    This subscription has been canceled as requested. I've also refunded your charges. Please allow 2-3 days for the refunds to appear on your statement depending on your bank.

    Kind regards,
    The CallTruth Team

  • Initial Complaint

    Date:08/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled my subscription approx 5 months ago but they keep billing me each month.

    Business Response

    Date: 08/09/2024

    Hi *****,

    Your account has been cancelled and the last 6 months of charges been refunded.  

    Kind regards, The CallTruth Team

     

  • Initial Complaint

    Date:06/10/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company I signed up for for their free trial and then cancelled within the timeframe given. They Continued to withdraw money from my account not just 1 time but up to 3 times a month once they realized I hadn't noticed. I didn't notice because I was to busy working ****s to support 3 young children on my own. I've tried to dispute this with chime and they said they did an investigation and they denied my claim but yet they won't send me the paperwork to show me what investigation they did because if they did it would show they didn't do an investigation because if they did I would have gotten my money back. They would have seen all these charges up to 3 on the same day. They stole my money they broke the law and nobody seems to be helping me please help me get my money back there's 27 transactions and that's just what I could show on my chime card so I will list the following below 3/12/23 $**** 3/11/23 $24.95 2/16/23 $24.95 2/15/23 $**** 1/20/23 $ **** 1/11/23 $24.95 12/24/22 $24.95 12/15/22 $**** 11/11/22 $**** 11/12/22 $**** 10/14/22 $24.95 10/13/22 $**** 9/30/22 $24.95 9/13/22 $24.95 9/12/22 $ **** 8/11/22 $**** 7/31/22 $24.95 7/17/22 $24.95 7/15/22 $**** 7/3/22 $24.95 6/15/22 $**** 5/12/22 $**** 4/30/22 $24.95 4/15/22 $24.95 4/13/22 $**** 3/19/23 $24.95 3/19/23 $**** The name of the company is Calltruth.com I've never had to do this before so please let me know what more you need from me

    Business Response

    Date: 06/11/2023

    Hi *****,

    Your subscription has already been canceled as requested. I've also refunded your charges. Please allow 2-3 days for the refunds to appear on your statement depending on your bank.

    Kind regards,
    The CallTruth Team

    Customer Answer

    Date: 06/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/05/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for the initial trial. I used the service that evening and the next day. They make you put in your credit card number before you begin. After I found what I needed, I called the second evening and canceled. However, it looks like they have been charging my Amex since September 2022!! Each month on the 20th $9.85 and on the 22nd $24.49. So, $34.80 reach month for 9 months. I only realized it now because I had an alert from Amex that a charge was denied. That's when I looked closer and realized they had been taking my money every month. I called **************** and they were unable to call featured because I had shared my card information with these thieves. Sounds like a lot of people are having the same problem. I would appreciate whatever you can do to help.

    Business Response

    Date: 06/05/2023

    Hi *******,

    Your subscription has been canceled as requested. Your account has also been deactivated.  There will be no more charges to this account. 

    I've also fully refunded your charges from September 2023 to May 2023. Please allow 2-3 days for the refunds to appear on your statement depending on your bank.

    Kind regards,
    The CallTruth Team

  • Initial Complaint

    Date:04/11/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I no longer use the Call Truth subscription and desire to no longer be charged for their services. I have tried to take care of this myself but found that I had to involve the BBB. I desire to no longer be charged on my Discover credit card for the services. Currently I am charged twice every month on my Discover credit card. I would llike this to stop please.

    Business Response

    Date: 04/12/2023

    Hi *****,

    This subscription has been canceled as requested. I've also refunded your charges. Please allow 2-3 days for the refunds to appear on your statement depending on your bank.

    Kind regards,
    The CallTruth Team

    Customer Answer

    Date: 04/12/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:02/20/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card has been charged since last year 2022 $24.95 each month and has been reported as fraud with my credit card company. The fact you have to email the fraudulent company and not able to speak to a live person validates they are conducting a Fraudulent business and know how to creep up and take advantage of people. Times are hard these days and people need their money and I refuse to allow for someone to STEAL from me! I want ALL my money from the time they started taking it off my credit card that I NEVER authorized!

    Business Response

    Date: 02/21/2023

    Hi ,

    The subscription has been cancelled as requested. I've also refunded the charges. Please allow 2-3 days for the refunds to appear on your statement depending on the bank.

    Kind regards,
    The CallTruth Team

    Customer Answer

    Date: 02/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only if they are refunding from the beginning since they started charging my credit card back in the beginning of 2022. How do I know they are refunding the full amount??

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Why am i being charged for a service im not and never have used and ive also noticed the amount taken out is coming out like every 3-4 months please stop charging my account and refund my money!!!!

    Business Response

    Date: 01/15/2023

    Hi There,

    I'm happy to help you with this. Please provide:

    a) The name and email address used to open the account.
    b) The first 6 digits and last 4 digits of the credit card used (do not send the entire card--just the card BIN and the last four).

    This will allow me to look up the account.

    Kind regards,
    The CallTruth Team

    Customer Answer

    Date: 01/19/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *********************************

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed that CallTruth has been charging my credit card each month for several months. I do not use this service and have never used it. I would like the charges stopped now.

    Business Response

    Date: 01/03/2023

    Hi Better,

    Your subscription has been canceled as requested.

    Kind regards,
    The CallTruth Team

  • Initial Complaint

    Date:09/26/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I think this started in February 2022. I intended to use Calltruth for ***** intending to cancel before the monthly charges started. I was unable to cancel. There was no way to cancel that I could find. Now 8 months later I continue to be billed not only for ***** but also an additional ****. Yes I would like a refund but I would settle to simply stop the continusl charges. By the way I did not gain any any helpful information from calltruth.

    Business Response

    Date: 09/26/2022

    Hi There,

    Your subscription has been cancelled as requested. I've also refunded your charges. Please allow 2-3 days for the refunds to appear on your statement depending on your bank.

    Kind regards,
    The CallTruth Team

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