Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to notify BBB of the problems I am experiencing with my 2018 KIA ******** VIN: *****************. I purchased the Vehicle October 2024 from Cobb Luxury Cars. Its located at **************************************. Approximately 25days after, I began having trouble with check engine light, airbag light is on. I took the vehicle back to the dealer for repair but, to date, the dealer has been unable to correct the problems. They always tell me theyre busy. I have been dealing with the problems myself. Im tired and frustrated. I always add quarter of oil in my car since I purchased it. Oil runs dry quick, car stalled 3 times and feels very jerky, and the steering wheel is hard to turn. Ive uploaded the copies I got from *** company after diagnosis. This Oil problem and steering wheel, creates a serious safety hazard and greatly impairs the use of my vehicle. I am just now filing complaint because somebody saw me crying at the mechanic shop and told me and I can call BBB. I have never encountered this kind of problem before. I have been paying for this car and the last time I drove it was January 2025. I would appreciate your response and assistance on this matter. Please contact me on ************.

  

  Business Response

  Date: 04/16/2025

  Thank you for bringing this matter to our attention. We are looking into your claim and take customer concerns seriously. Based on our records, all vehicles we sell are AS-IS and this information can be found in your signed documentation. We apologize for any inconvenience or frustration this may have caused. We will further investigate your claim and see if there is anything that we can do. 

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Vehicle From **** Luxury Auto For ******* Dollars On 9/15/24 Vehicle Lasted One Day. Check Engine Light Came On And Car Started Over Heating And Smoking. I Reached Out To Dealer And They Were Rude And Disrespectful. Therefore I Took Vehicle To Infiniti Of Marietta And Was Informed It Would Be Over ****** Dollars To Get My Vehicle Road Ready. Took It To Second Shop Same Results. Id Like My Money Back Or A Swapped Vehicle

  

  Business Response

  Date: 11/25/2024

  Thank you for taking the time to reach out regarding your purchase at Cobb Luxury Cars **** We are sincerely apologetic for all the issues it appears that you have endured since your purchase. I am in the process of researching the issue to see if there is anything that can be done to help. Please feel free to reach out to your salesperson or the manager. ****as a reminder all vehicles on our lot are used vehicles and are sold AS-IS as stated in your contract.

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an absolutely horrific experience with Luxury Cars East ****, and I strongly caution anyone against purchasing a vehicle from this dealership. On March 26, 2024, I purchased a 2016 *** X6, and from the very first week, the car exhibited serious mechanical and electrical problems. Despite reporting these issues repeatedly, the dealership provided no meaningful assistance, leaving me to shoulder the financial and emotional burden of endless repairs.The problems were not minor; they included check engine and drivetrain malfunction lights, harsh drivability issues, and black smoke emissions. After months of repairs and escalating issues, the engine eventually seized completely. A field engineer from *** ************* later uncovered 16 electronic modifications that rendered the car a lemon and unsuitable for use. Even after I shared these findings with **** *******, he hung up on me and stopped responding entirely.The culmination of this nightmare occurred on October 4, 2024, when the car exploded while I was driving to work, nearly costing me my life. The chief of the fire department confirmed that the fire started behind the firewall on the passenger side, the same area housing the electronic box. This incident was the direct result of a defective product and the dealerships gross negligence.Not only have I incurred enormous financial losses, but Ive also endured months of stress, missed work, and constant safety concerns. I trusted Cobb Luxury Cars East **** to sell me a safe, reliable vehicle, but instead, I was sold a dangerous, defective car that was doomed from the start.

  

  Business Response

  Date: 12/02/2024

  Thank you for taking the time to reach out regarding your purchase at Cobb Luxury Cars **** We are sincerely apologetic for all the issues it appears that you have endured since your purchase. It appears that you will need to reach out to the warranty company that you worked with to get repairs done as a claim has been filed with them. ****as a reminder all vehicles on our lot are used vehicles and are sold AS-IS as stated in your contract.

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22594684
  
  Thank you for your response. While I appreciate the acknowledgment of the issues I have endured since purchasing the vehicle, your attempt to deflect responsibility by citing the AS-IS clause is both misleading and legally insufficient under Georgia law.

  Relevant Georgia Laws
  
  1.OCGA 10-1-780 (Fair Business Practices Act - FBPA):
  The FBPA prohibits deceptive and unfair practices in the sale of goods, including used vehicles. Selling a car with known defects while failing to disclose these issues constitutes a violation of the ****. The car in question had extensive preexisting issues, as confirmed by **** records showing multiple defect diagnoses prior to your sale. These issues were never disclosed, which is deceptive and misleading.
  **** Code 43-47-2 (Fraud or Misrepresentation):
  This statute holds dealers accountable for fraud or misrepresentation in the sale of motor vehicles. If a dealer knowingly conceals critical defects, such as the 16 electronic modifications identified by *** North America, they can be held liable for fraud. Selling a vehicle that was unsafe and defective while failing to disclose its history violates this statute. Further the **** log of the car, while on your lot months before I purchased it, had documented the vehicles condition as damaged/scrap mechanically. This I found out only after *** took possession of it from me, just before the explosion. 
  3.Implied Warranty of Merchantability (OCGA 10-1-780):
  Under Georgia law, an AS-IS sale does not override the implied warranty of merchantability if the car was sold in a condition that made it unfit for its ordinary purpose (i.e., being a safe and operable vehicle). A vehicle that exploded due to defects clearly fails this standard.
  
  My Response to Your Statement:
  
  Your response suggests that I should seek recourse through a warranty company. However, the defects in this vehicle were present at the time of sale and go beyond what any warranty might reasonably cover. Selling a vehicle that was unsafe and prone to catastrophic failurewithout disclosing its known defectsviolates Georgia law.
  
  
  Your AS-IS defense is invalid when fraud, misrepresentation, and violations of implied warranties are involved. As outlined in Georgias consumer protection statutes, dealerships must disclose known defects and cannot rely on an AS-IS clause to escape liability for selling a dangerous and defective vehicle.
  
  
  Resolution Requested:
  
  
  I reiterate my request for a full refund of my $15,000 down payment. If this matter is not resolved promptly, I will escalate the situation by pursuing formal complaints under the **** and fraud statutes, as well as exploring civil litigation.
  
  
  I urge you to respond in good faith to resolve this matter without further legal intervention.
  
  
  Sincerely,
  ******* ****

• Initial Complaint

  Date:10/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased A Vehicle On 9/10/24 The Check Engine Light Came On The Next Morning. And Was Smoking. Mind You Im At Grease Monkey Getting An Oil Change. Either Rate The Transmission Is Bad. Theyre Literally Some Scammers. They Rig Vehicles Up. Knowing Theyre Not Worth Anything. Then Play The Avoid Game. ***** ****** Is A Scammer As Is The Rest Of Their Team. I Truly Wanna Go Show My A** About My ******* Dollars. Imma Think About My Kids. **** Luxury Your Day Is Coming. Cant Dodge KARMA. Took Car To Infiniti Of Marietta And Paid For A True Diagnostic And Was Informed Of All The Underlying Issues And Problems. Terrible Place. Ha d As It Is For Money To Come By. And Theyre Ripping People Off. Sad.

  

  Business Response

  Date: 10/08/2024

  Mr. ******* ,Im very sorry you had this experience. Its always important for us to deliver the most excellent service. I have looked into your case, and I concluded that we acknowledge that you had an issue after purchase and were able to get your car into our shop for repair per your salesperson. The car was also discounted before the paperwork was finalized. That being said, all of our cars we sell are as-is which is on the contract that was signed.  Ive passed your entry on to my team well make sure we use this experience to grow and learn as a team. Thank you for your time.

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22393240
  
  I am rejecting this response because: I Did Bring My Vehicle Back And Your BS Mechanic Still Put The Wrong Hose On My Vehicle. And I Paid Him Your Mechanic Straight Up. So Im Pretty Sure Thats Not Good Ethical Business Practices. But Again Still Put Wrong Hose On Car Was Still Smoking. So No Deal. You Guys Are Terrible. Worst Part I Bought A GLK350 From You So I Felt Comfortable. But Again No Deal. SCAMMERS
  
  Sincerely,
  
  Jamarol *******

  

  Business Response

  Date: 10/08/2024

  Mr. ******** We do understand your frustration. At this time, please contact our office for further communication regarding your matter to see if there is anything else we may be able to do help. No further communication on this matter will be conducted on this platform as we have already addressed your concern and the only way will be able to help is for you to contact us directly. Thank you!

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22393240
  
  I am rejecting this response because: No Worries Its Nothing To Talk About. If It Was You Guys Have My Number. Infiniti Of ******** Explained Everything To Me. Basically I Was Ripped Off. Its All Good   I Know Better Now. 
  
  Sincerely,
  
  Jamarol *******

• Initial Complaint

  Date:03/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sold me a car with a bad transmission knowing just to get my down payment money. They didnt want to give me my money back. Just to give me any car and the radio doesnt even work. I spent ***** dollars

  

  Business Response

  Date: 03/11/2024

  It is our sincerest apology to see that the other car you were switched to is having issues with the radio.  Please reach out to your salesperson so that they may schedule you to come in so they can look at this for you. Thank you!

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 20, 2023, I reached out to Cobb Luxury Cars for a refund on the extended warranty I purchased when I purchased my car back in August of 2023. I had attempted to use the warranty to cover repairs to the sunroof that stopped working a month after the purchase, and it proved to be useless. I was able to find a better policy, so I reached out to get refunded on this one. I was told that the process would take 2 weeks. I knew that the holidays were coming so I was okay if it had taken a little longer. On December 15, 2023, after still not receiving the check, I attempted to reach the dealership to no avail, so I contacted the warranty company (Integrity), directly. ***************************** notified me that they had not received a request for the refund and due to the dealerships negligence, she allowed me to complete the form that day. I have been consistently following up with very vague and limited feedback. On December 29, 2023, *************************** notified me that they had received the check from Integrity and would be mailing the refund to me. After waiting 2 weeks, I followed up and was told it was mailed out last weekno specific date, no tracking information. We are now headed into yet another month and I still have not received a refund and the dealership has failed to respond to my last 2 emails. At that point, I thought the best course of action was to contact the board and the BBB.

  

  Business Response

  Date: 01/30/2024

  Thank you for your response. The said customer and I have been in communication about this refund serval times prior to this post. We greatly do apologize about the delay in you receiving the refund check. The refund check was printed and sent which I had emailed her and let her know and send a screen shot with the amount of the check as well as the address it was sent too. I do not have any control over the **** however the check was sent out and dropped personally by me at the post office. The last two emails that were sent were from Friday January 26, **** and Monday January 29, **** which the customer would have received an out office office that a response that said emails would be returned upon return Tuesday January 30, ****. The customers refund has been sent and we will continue to monitor the tracking of the mail. For any other questions or concerns please contact the dealership as I have been very good at communicating with you about this matter.

  Customer Answer

  Date: 01/30/2024

   
  Complaint: 21215511
  
  I am rejecting this response because:

  I was never provided a date for when the check was mailed. ******* told me that 1/8/24 was the day the check was created, however, no date was ever confirmed as to when it was mailed. 
  

  You can see in the emails I sent where I asked on several occasions and was never provided a specific date. Moreover, after 2 months of waiting, more should have been done to ********* such as priority mail, or at the very least, some means of tracking it.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 02/06/2024

  Customer has received the check and we have been communicating about this issue the customer had through email. All further communication can go directly through the dealership. The dealership apologizes for the inconvenience and the time length it took to resolve and will work harder so this will not happen again in the future.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I uploaded all of the paper work on the vehicle from whn I purchased it from thm online while the whole time he was advertising tht it was a perfect truck When I've already had to work on it since I have purchased it and it hasn't even been a full 60 days and and not to mention the unbelievable amount of work that needs to still be done to it and needs a new Is rack And pinion also known as steering rack along with ring and pinion gear and pinion gear seal possibly drive shaft and whole new rear end it self along with a new throttle body and new sway bar bushings and links if not sway bar them selves as well.

  

  Business Response

  Date: 01/19/2024

  Our company has had a chance to review your complaint, and Id like to apologize for the issues you are having with the vehicle you purchased. Thank you for taking the time to share that with us so we can better understand the situation. All of the vehicles on our lot are sold as-is. The customer is able to have their own mechanic come to our lot to do a pre sale inspection if needed on vehicles before purchase. Please reach out to your sales person to see if there is anything that they can do to help rectify the situation. Thank you so much for reaching out to use. Again, we greatly apologize for all the issues you have had.

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21019076
  
  I am rejecting this response because:
  The sales person did not mention one time to me that the truck was sold as and he gave me his word tht it was a good truck with nothing wrong with it because I stressed to him 4 or 5 times at how important it was that I needed a good and reliable truck that I didn't hav to work on which was all lies as well as the reason that I explained since it was so far away that I couldn't just come to look at it so I was takin his word for it since it would b delivered because the problems wrong r problems tht happen over time they r not problems tht just happen over night.
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2016 Ram **** Purchased on 11/25 took vehicle home on 11/27 *********************** sold this truck to me on 11/25. When I test drove, there was a check engine light. They guaranteed it would be fixed & *********************** told me that if there was an issue within about a week that he would make sure it got fixed. The day after getting the truck, the check engine light came back on & the turbo was acting faulty. We called ***** and the company with no luck & no response. We had to put it in the shop for a diagnosis in order to get it fixed & drive it. We want a refund on the cost of fixing the part that they CLAIMED was fixed. I will provide a receipt.

  

  Business Response

  Date: 12/14/2023

  Thank you for bringing this matter to our attention. We are sorry for any inconvenience that you have experienced. We understand your frustration in this matter. After reviewing the file it appears that said customer was asked to bring the vehicle back to the location for the mechanic shop to look at **************** more issues. The vehicle was never brought back to our location for further diagnoses. If you have any further questions or concerns, please do not hesitate to contact us.

  Customer Answer

  Date: 12/14/2023

   
  Complaint: 20946969
  
  I am rejecting this response because:
  We simply asked for PROOF that the truck was fixed before we would bring it in & them have the ability to s**** the truck up even more. They couldnt even provide the simplest receipt of maintenance. When told to bring it back, we were told by *********************** that we would have to bring it in the morning time when his boss wasnt there, because the boss wont take vehicles back after theyre purchased. This is the sketchiest business Ive ever stepped foot in, with the most dishonest people working there & I will fight until everyone knows that. 

  
  Sincerely,
  ***************************

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/07/23 I flew down from **** to ******* to hopefully purchase a vehicle from this dealer. I placed a deposit on the auto to avoid it being sold while I looked at 1 more auto in the area. I was told by *** the salesperson and the manager/owner, that my deposit would be refunded if I changed my mind on the purchase. The auto was also misrepresented on the website. There was evident damage to the auto when I arrived to look at it. Front bumper disconnected, drivers door handle missing a cover piece, bald tires, etc. I decided against buying the auto and asked for my deposit back, per the agreement. I have yet to receive my deposit back after numerous calls and texts.

  

  Business Response

  Date: 12/06/2023

  We apologize for any inconvenience this has caused. The refund should have been taken care of that day and we failed to do so. The funds should be going back in your account. I have tried to reach out a couple of times to touch base with you and make you aware. Thank you for your time. 

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Cobb Luxury Cars for engaging in unethical practices during the sale of a 2013 Jeep Cherokee, which subsequently broke down within 22 miles of the purchase. I believe these actions violate consumer protection regulations, and I seek your assistance in addressing this matter. On 5/27/2023, I purchased a 2013 Jeep Cherokee from Cobb Luxury Cars, providing a $5000 cash down payment. The vehicle malfunctioned 22 miles after leaving the dealership, and a local Autozone diagnostic scan tool revealed code P0741 Torque Converter Clutch Circuit issues. Despite notifying the dealership promptly, their attempts to rectify the situation were inadequate. On 5/27/2023 through 6/15/2023, I was continually ignored and no one reached out to me about the exchange for another vehicle. **** the general manager from Cobb Luxury Cars even asked me to purchase a post-sale warranty for $1800, disregarding the impracticality of such coverage given the vehicle's age. Subsequent attempts to resolve the matter proved futile, leading the dealership to involve Accurate Towing for repossession under false pretenses on 9/12/2023. ****************** the finance company that would have financed the remaining balance beyond 90 days same as cash, declined financing due to Cobb Luxury Cars dishonesty in replacing the vehicle with another one and the paper trail of no one correcting the problem. The vehicle, currently is in **************, with a registration suspension in Georgia due to non-insurance and failed emissions due to the diagnostic code that cannot be repaired, hindering my ability to drive it back to *******. A judge in Cobb County has mandated the return of the car to Cobb Luxury Cars by 11/13/2023. Due to the extensive repairs and the amount of money required to possibly tow the vehicle, I am not able to get the vehicle to thge."e dealership in the 2 week span given. Cobb Luxury Cars had ************************* of Accurate Towing apply for a warrant application under inaccurate information, misrepresenting the situation. I have court today. When I went to the dealership, I was told that the police were on the way after I asked for my original contract and payment history on 10/28/2023. The reason given was that ************************* had my file for court on 10/30/2023. ******************** has not purchased the balance and I am confused as to why a towing company has my financial banking information. I attempted to ask ************************* for the copy of my sales contract and he said "No. Get it from the judge on 11/13/2023." The denial of the requested information and the unwillingness of ANYONE under Cobb Luxury Cars employment, cannot be fair credit practices. I have never removed the vehicle tracking device. The warrant application in court is causing me a great deal of distress and anxiety.

  

  Business Response

  Date: 11/29/2023

  Thank you for your time in reaching out to Cobb Luxury Cars **** We apologize for any inconvenience this has caused you. At this time this matter has been taken up with the courts and our legal team.